Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2023 par Customer Service, Gestion de l’hôtel
Pierre, thank you for taking the time to rate your recent stay. As your experience seems to be mixed, we would appreciate any specific feedback you could provide to help us improve our services. We hope to have another opportunity to provide a more enjoyable visit in the future.
par un voyageur
Publié le 10 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 mai 2022 par Customer Service, Gestion de l’hôtel
We appreciate your lovely rating, Olivier!
The satisfaction of our guests is important to us so we can't wait to see you back again at Hyatt Regency Houston Intercontinental Airport soon. We want to share an even more fantastic experience with you next time.
Thanks again for taking the time to leave your feedback!
par un voyageur
Publié le 15 mars 2024
Commentaires de Gestion de l’hôtel
16 mars 2024 par Customer Service, Gestion de l’hôtel
Thanks, Danny! It's outstanding your time at Hyatt Regency Houston Intercontinental Airport was fantastic. We can't wait until your next visit!
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par Customer Service, Gestion de l’hôtel
Thank you for the lovely rating, Kirsten!It's great your time at Hyatt Regency Houston Intercontinental Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
par un voyageur
Publié le 5 mars 2024 sur Expedia
The staff was very nice & attentive, and the rooms were spacious
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Service, Gestion de l’hôtel
Ebolum, it's wonderful to hear you enjoyed your time at the Hyatt Regency Houston Intercontinental Airport. Your words about our team members' excellent service and the large rooms are greatly appreciated. We look forward to welcoming you back for another enjoyable stay.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Nice people
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Service, Gestion de l’hôtel
Jeffrey, it's wonderful to know that you appreciated the kindness of the Hyatt Regency Houston Intercontinental Airport team members. We strive to provide a welcoming environment for all guests and your positive feedback is greatly appreciated. We hope to welcome you back soon.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Facility was in poor condition. The hotel was clean but extremely dated with warn carpet and large cracks in the atrium walls and Roma with similar aging.
For this price point I would recommend staying with a different property.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Service, Gestion de l’hôtel
Lenora, thank you for your feedback. We're glad you found our hotel to be clean, but we understand that you had concerns relating to the hotel's appearance and felt the room showed signs of wear. We are always working to fulfill our guest's expectations, and your feedback helps us focus on areas of improvement. We do hope you will reconsider and give us a second chance to elevate your overall experience in the future.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Friendly staff and clean facilities. I didn't spend much time at the hotel. it was easy to find and esy access to the airport.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Service, Gestion de l’hôtel
Zachary, thank you for your thoughtful comments. It's wonderful to hear that the cleanliness of Hyatt Regency Houston Intercontinental Airport met your expectations, and that our team members provided a friendly service. We also appreciate your feedback about our convenient location. Please remember us the next time you're traveling through Houston. We'd be glad to accommodate you once again.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Hair and stains were on the sheets . Sheets were also tattered.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Service, Gestion de l’hôtel
We regret to hear about the condition of the linens in your room. Our team always aims to provide clean and comfortable bedding. Rest assured, your feedback will be used for further training and corrective measures to prevent such instances. Despite this, we sincerely hope you give us another chance to deliver a more satisfactory stay in the future.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for this lovely rating, Gary!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hyatt Regency Houston Intercontinental Airport. We'd like to share an even better experience with you soon.
