Ratings based on 1,437 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Maybe change some lightbulbs.
Posted Mar. 11, 2024 on Hotelsby A traveller
Posted Mar. 11, 2024 on Expedia
by A traveller
Posted Mar. 11, 2024 on Expedia
Awesome place to stayyyy
Comment from Hotel Management
Mar. 12, 2024 by General Manager, Hotel Management
Greetings Panithi,We are honored to have earned a perfect rating for your time with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back for another great experience. Warm Regards,Kalith W.Assistant General Manager
by A traveller
Posted Mar. 10, 2024 on Hotels
Beautiful and clean, with excellent service. Conveniently located, about 30 minute drive to downtown Houston. Lots of places to eat around the property. Meal options inside the hotel were a bit pricy.
Comment from Hotel Management
Mar. 12, 2024 by General Manager, Hotel Management
Greetings Marisol,Thank you for your wonderful feedback! We're thrilled you appreciated our location, cleanliness, and service. It's also great to know you found our dining options convenient, although we understand your thoughts on pricing. We look forward to welcoming you back to Hyatt Regency Houston West for another exceptional stay!Warm Regards,Kalith W.Assistant General Manager
by A traveller
Posted Mar. 10, 2024 on Expedia
by A traveller
Posted Mar. 9, 2024 on Expedia
by A traveller
Posted Mar. 9, 2024 on Expedia
by A traveller
Posted Mar. 7, 2024 on Expedia
by A traveller
Posted Mar. 5, 2024 on Expedia
When I got there they gave me a room that smell smoky then I tried to open the hot water and it took forever. I went downstairs to the reception area and complained about the room, they told me that they will get back to me immediately which they didn’t, it was 1:30 in the morning they called me to let me know that they have a room for at that time I was overtired and I told to do the next day. But not a nice hotel and a terrible and disorganized breakfast. They never reimbursed me like they said for the inconvenience
Comment from Hotel Management
Mar. 8, 2024 by General Manager, Hotel Management
Greetings Norma, Thank you for taking the time to share your feedback with us. Guest input is invaluable in our continuous efforts to improve our services. We regret that we fell short of providing you with the excellent and comfortable stay we strive for.We apologize for any inconvenience caused by the delayed response to your room change request. Your comments will be thoroughly discussed with our teams to identify areas for improvement and prevent similar issues in the future.If you have any further concerns, especially regarding reimbursement, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.We sincerely hope you'll consider giving us another opportunity to exceed your expectations in the future. Your feedback is important to us, and we're committed to demonstrating that we value our guests' opinions.Warm Regards,Kalith W.Assistant General Manager
by A traveller
4th Time's the Charm
Posted Mar. 5, 2024 on HotelsI arrived after a full day of travel eager to get to my room. This is a cool, but large and older hotel. I was given my single room key after a brief wait and made journey to the room to find the key not working. I travel a lot and this happens every now and then with scan cards. I went back and the desk attendant re-scanned the key, went back, still not working, went back again, now she moves me to a new floor with a new key, that's not working, up and down up and down. The fourth time I went down very frustrated. No apology, just a smirk and an attempt to scan the key a FIFTH time. Zero awareness and more importantly zero care for what a hassle that was. No "oh my gosh I cannot believe this still isn't working, let me get someone to immediately let you in and refund a portion of your room cost" just an indifferent attitude. Finally a manager of some sort silently led me to my room and scanned me in....left me with no room keys so unable to leave my room. Some time in the night someone slid a key under my door. Hyatt dropped the ball on this stay. Could have all been solved with a smile, a sincere apology and some effort to make up for what happened. Stay somewhere else.
Comment from Hotel Management
Mar. 8, 2024 by General Manager, Hotel Management
Greetings Jonathan,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide exceptional hospitality. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and better serve our guests. It is our hope that you will return for a seamless stay that better represents our true spirit of service.Warm Regards,Kalith W.Assistant General Manager
