Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 1 juill. 2014 sur HotelsTrès rapport qualité prix
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Hello Christina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - BROOKHOLLOW and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Jodie,Thank you for sharing your feedback with us. Your review of the Red Roof Inn Houston - Brookhollow was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The toilet situation was not flushing correctly the hallways smell of weed on every hall but the room was outstanding and the front lady that check us in was amazing
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Tayna,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. It's great to know that the room and our staff service met your expectations, however, you've indicated that the toilet in the room did not flush well and that there was an odor in your room. We are saddened to see that you experienced this issue. We have already forwarded your concerns to management to have it looked at. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Clean and awesome
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Rigo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Houston - Brookhollow. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean and awesome location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
par un voyageur
Comfy bed and i loved the kitchette
Publié le 17 janv. 2024 sur HotelsThank you for excellent customer service. I even extended my stay an extra day
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Julie,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Houston - Brookhollow. We are thrilled that you were pleased with the customer service provided and I'm happy to hear that you extended your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Lee,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
par un voyageur
Publié le 24 oct. 2023 sur Expedia
it was okay.
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Recordo Rediresponse Specialist , Gestion de l’hôtel
Dear Brianna,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HOUSTON - BROOKHOLLOW. We value you as a our guest and welcome your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 24 oct. 2023 sur Expedia
it was decent for the price
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Brianna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 21 oct. 2023 sur Expedia
Staff was totally people unfriendly to be working in customer service positions. Room was not inviting it did not feel or look “clean.”
Commentaires de Gestion de l’hôtel
22 oct. 2023 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Dayshawn,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - BROOKHOLLOW. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room lacked cleanliness and you were displeased with the encounter you had with the staff who was not so friendly. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist
