Note fondée sur 235 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,1 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2022 sur Expedia
-roaches!!!
-no airport shuttle even if advertised on expedia.fr, and no other alternative offered by front desk besides paying for a cab/uber...
-no WIFI instructions provided
-no AC on, it was a sauna when we arrived
-no access to coffee/tea in common area even if advertised on expedia.fr
-reservation via Expedia.fr, incomplete address (taxi could not find it)
-Bed sheets well-worn, holed
par Pierre de Thurso, Qc
Propre, avantageux et bien situé!!!
Publié le 29 juin 2015 sur HotelsJe voyage pour le travail, cet Hotel est parfait pour un court sejour ou une nuit de tranzit. A coté de l'aéroport et pres de grand centre d'achat, c'est un Hotel ideal pour Humble.
par ppernot de Canada
Comfortable an close to all your needs
Publié le 1 juin 2014 sur HotelsThe hotel was clean and comfortable, i neded a place close to shopping center and i was at the right place. Great place to stay.
par un voyageur
Publié le 18 mars 2024 sur Expedia
Property look nothing like shown on Expedia. Stinks horribly. Also blood stains on sheets . Management rude
Commentaires de Gestion de l’hôtel
20 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Breonna, We are disappointed to see that you felt our Red Roof Inn & Suites Houston - Humble/IAH Airport was not a reflection of what is advertised, that there was an odor in the room and that you had a poor interaction with our managerial staff. This is generally not something our guests experience and we apologize. We hope you have a good day. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 mars 2024 sur Expedia
Very quiet and room was clean. Bathroom did not have a light and the air conditioner did not work. Was promised it would be fixed and it never was. Was a very hot two night stay. Other than that, very pleasant.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Leanne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT. It's great to hear that you found the room to be clean and quiet. However, I sincerely apologize for the dysfunctional air conditioner and all the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
par un voyageur
Left the same day I checked in
Publié le 26 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
26 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Wylie,I sincerely apologize that your stay at our Red Roof Inn & Suites Houston Humble/IAH Airport didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
par un voyageur
Publié le 9 oct. 2023 sur Hotels
par un voyageur
Publié le 2 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2023 par Xao Red Roof Management RediResponse Specialist, Gestion de l’hôtel
Hello Larry,Your review of the Red Roof Inn & Suites Houston - Humble/IAH Airport was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2023 sur Hotels
Las tuallas para secarse todas rotas la llave del lavamanos rota
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Oshane RediResponse Specialist, Gestion de l’hôtel
Estimado Hilario,Gracias por tomarse el tiempo de contarnos su experiencia en el RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por el estado del grifo del fregadero que describió junto con el otro problema resaltado. Para mantener los altos estándares de la empresa Red Roof, su encuentro se compartirá con la gerencia para garantizar su satisfacción. Red Roof se esfuerza por ofrecer a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver su puntuación de 4/10.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2023 par Olivia RediResponse Specialist, Gestion de l’hôtel
Hello Rachel, The staff at the Red Roof Inn & Suites Houston - Humble/IAH Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRediResponse Specialist
