Note fondée sur 175 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
PROS VS. CONS
Publié le 11 mars 2024 sur HotelsPROS VS CONS
1. Friendly front desk clerk;
2. Security cameras on property and on large TV screen in office;
3. Newly renovated property, although property is older and floors slopes. I did like the colors and very cute blue microwave and refrigerator;
4. Tons of lighting in the walkways and parking area;
5. Good value for area but no amenties other than ice.
Cons:
1. Bed was very hard and not comfortable at all. Bed had a metal base surrounding it and woke me up several times in night due to a "popping" noise.
2.Sheets were not changed and towels were not picked up. Tried to ask housekeeping but they did not understand English.
3. Parking lot in very back, concerned about security;
4. 2nd night, had people in room above us. Could hear everything, including stomping feet. They went to bed late and woke up early. Couldn't sleep.
5. Charged a $100 deposit on card even there are no amenties to use. Not even bottled water, no coffee machine, no breakfast offered;
6. Pool concreted over so no hot tub or swimming at this place, not good for families.
Would not go back. Recommend pay extra for better parking and security guard on duty. Afterall, it is Houston!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
Thank you for reviewing your recent stay while you were here on a vacation. We are sorry we fell short of your expectations during your visit. We hope you will consider staying with us again so we might serve you better in the future.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
We are delighted that you chose to stay with us at the Signature Inn Houston Galleria. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!
par un voyageur
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
We appreciate your five star recommendation, Melanie! And we look forward to welcoming you back again in the near future.
par un voyageur
Publié le 10 mars 2024 sur Hotels
The room was really clean , everything seemed up to date . The room was large and spacious
Commentaires de Gestion de l’hôtel
11 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
Thank you for staying with us recently at the Signature Inn Houston Galleria. I am particularly pleased that you found the cleanliness of your room to your expectations. On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
Thank you for staying with us recently, Richard! We'd love to welcome you back again the next time you visit the area.
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
We're pleased that you found the appearance the Signature Inn Houston Galleria and the cleanliness of your room to your expectations. All of us look forward to welcoming you back again soon!
par un voyageur
Publié le 6 mars 2024 sur Expedia
The area was very dangerous, the room had no working smoke detectors, the room reeked of marajuana. Terrible place. We left same day we checked in and now they are fighting my refund.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.
par un voyageur
Service
Publié le 6 mars 2024 sur HotelsExcellent service. I recommend.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
I am so happy that you had a great stay with us. You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again at the Signature Inn Houston Galleria.
par un voyageur
Publié le 5 mars 2024 sur Expedia
The staff was great. The room appeared clean until I walked on the floor (no carpet) and the bottom of my feet turned black.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
Your feedback is very important, Karrie and we will be addressing your concerns in regard to cleanlyness with our houskeepers. We apologize for this and any other inconvenience caused during your stay with us at the Signature Inn Houston Galleria. We do hope you will give us another try in the future.
par un voyageur de TYLER
Publié le 4 mars 2024 sur Expedia
I liked the location. However, the cleanliness was very much non existent. There was hair all in the bed. I went to Ross and bought my own sheets. The couch was stained and there were chip bags, crumbs, an d old chewed gum in the pull out couch.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Signature Inn Houston Galleria, Gestion de l’hôtel
Delivering a clean and comfortable stay is important to us and we will be sure to make improvements with our housekeeping staff. We are very sorry we did not meet your expectations and we hope to welcome you back for a much better outcome in the future.
