Note fondée sur 141 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Alissa,Thank you so much for choosing to stay with us! It was truly a pleasure hosting you during your visit. We hope you had a wonderful time and that our accommodations met your expectations.We're delighted to hear that you enjoyed your stay, and we're grateful for your kind words about our hospitality and facilities. Our team works hard to create a comfortable and welcoming atmosphere for all our guests, and it's always rewarding to receive such positive feedback.Please know that you're always welcome back anytime you're in the area. We would love the opportunity to host you again and make your next stay even more memorable.Thank you once again for choosing to stay with us. We look forward to welcoming you back soon!Warm regards, AmericInn
par un voyageur
Publié le 3 févr. 2024 sur Expedia
I didn't even stay here didn’t say anything about calling or anything. I had car problems couldnt make it to the hotel they charged me the full amount and then got it to half the price they still took money from me not to even stay there completely not right. And take peoples money there is a ROBIN that runs the front desk completely rude hangs up phone on people has major addittude. Never go there they over chrage for rooms and if you dont show up they charge you anyways!
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Manager, Gestion de l’hôtel
Dear [Guest's Name],Thank you for reaching out to us regarding your recent booking experience. We sincerely apologize for any inconvenience you encountered due to your car problems preventing you from reaching our hotel.We understand the frustration of being charged for a stay you were unable to make, and we regret any misunderstanding or dissatisfaction caused by our billing process. Please know that it is never our intention to charge guests unfairly or to create any negative experiences.Regarding the issue with the individual at our front desk, we take all guest feedback seriously, and we apologize for any unprofessional behavior you may have encountered. Rest assured, we will address this matter internally to ensure that all our guests receive the highest level of service and courtesy.Once again, we apologize for the inconvenience and frustration you experienced. We value your feedback and appreciate your understanding. Should you reconsider staying with us in the future, we would be honored to have the opportunity to provide you with a more positive experience.If you have any further questions or concerns, please do not hesitate to contact us directly.Warm regards,RebeccaGeneral ManagerAmericInn
par un voyageur
Publié le 3 janv. 2024 sur Hotels
The only hotel in a small town with a pool and hot tub and they were broken and didn't kniw until we went to use them. House keeping knocked on our door the next morning loudly and we were still sleeping and had not checked out. Staff and service were minimal.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Shelly,Thank you for bringing your recent experience to our attention. We sincerely apologize for any inconvenience you encountered during your stay with us.We understand how disappointing it must have been to find out that our pool and hot tub were unavailable during your visit. Please know that we take the maintenance of our amenities very seriously, and we are actively working to address any issues to ensure that they are fully operational for our guests' enjoyment.Additionally, we apologize for the disturbance caused by our housekeeping staff knocking on your door early in the morning. We strive to provide a relaxing and comfortable experience for all our guests, and we regret that we fell short of your expectations in this regard. Rest assured, we will review our procedures to prevent similar occurrences in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We appreciate your understanding and patience during your stay, and we hope that despite these challenges, you were still able to enjoy your time in our small town.Should you decide to visit us again in the future, we would be honored to have the opportunity to provide you with a much more positive experience. Please do not hesitate to reach out to us directly if there is anything further we can assist you with.Warm regards,RebeccaGeneral Manager
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Pool and spa were not working. This was disappointing since the I stay here for the pool and spa. Staff are very nice, friendly and efficient. Room, very clean
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Lenora,Thank you for taking the time to share your recent experience with us. We're thrilled to hear that you found our staff to be very nice, friendly, and efficient, and that you were pleased with the cleanliness of your room.We understand how disappointing it must have been to find that our pool and spa were not working during your stay, especially since you specifically stay with us for these amenities. Please accept our sincerest apologies for any inconvenience this may have caused. We are actively addressing the issue and working to ensure that all of our facilities are in top condition for our guests' enjoyment in the future.Despite this setback, we're delighted that you still enjoyed your overall stay with us. Your satisfaction is our top priority, and we truly appreciate your understanding and patience.Should you decide to visit us again in the future, please don't hesitate to let us know if there's anything specific we can do to make your stay even more enjoyable. We look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,RebeccaGeneral Manager
par un voyageur
Publié le 26 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Leigh Ann,Thank you so much for choosing to stay with us! It was truly a pleasure hosting you during your visit. We hope you had a wonderful time and that our accommodations met your expectations.We're delighted to hear that you enjoyed your stay, and we're grateful for your kind words about our hospitality and facilities. Our team works hard to create a comfortable and welcoming atmosphere for all our guests, and it's always rewarding to receive such positive feedback.Please know that you're always welcome back anytime you're in the area. We would love the opportunity to host you again and make your next stay even more memorable.Thank you once again for choosing to stay with us. We look forward to welcoming you back soon!Warm regards,RebeccaGeneral Manager
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Was what I needed at the last minute and was super clean and allowed my dog!
par un voyageur
Publié le 19 oct. 2023 sur Expedia
It is a little treasure.
Very clean, great pool, friendly stuff.
par un voyageur de Holy cross
Publié le 18 oct. 2023 sur Expedia
par un voyageur
Nice place
Publié le 13 sept. 2023 sur HotelsVery nice hotel. Close to shopping and right off US 169. Friendly and helpful staff
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Jerry, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to read your positive review and to know that you had a very nice experience at our hotel.Our team takes pride in providing friendly and helpful service to our guests, so it's great to hear that our staff made a positive impression on you. We believe that exceptional customer service is a key ingredient in ensuring a memorable stay for our guests.We're pleased that our hotel's location, close to shopping and conveniently situated off US 169, met your needs and added to the convenience of your visit. We understand that accessibility and proximity to amenities are important factors in choosing a hotel, and we're glad we could meet your expectations in this regard.Thank you for choosing to stay with us, and for sharing your positive comments. We look forward to the opportunity to welcome you back in the future. If there are any specific ways we can enhance your stay during your next visit, please don't hesitate to reach out.Warm regards,
par un voyageur
Publié le 10 sept. 2023 sur Hotels
We enjoyed our stay here--great value for the price. Everything was clean and in good shape. Breakfast was pretty decent and staff were very friendly. Humboldt is a nice town.
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Jerry, Gestion de l’hôtel
We are delighted to hear that you enjoyed your stay with us and found it to be a great value for the price. Providing our guests with a clean and well-maintained environment is a top priority, so it's wonderful to know that everything met your expectations.Our team takes pride in creating a welcoming atmosphere, and we're pleased to hear that you found our staff to be very friendly. It's our aim to ensure that every guest feels comfortable and well taken care of during their stay.We're also glad to hear that you appreciated our breakfast offerings. We understand the importance of starting the day with a satisfying meal, and we're happy that it added to your overall experience.Humboldt is indeed a charming town, and we're thrilled that you had the opportunity to explore and enjoy it during your stay.Thank you for choosing to stay with us and for taking the time to share your positive feedback. We hope to have the pleasure of hosting you again in the future. If there's anything specific you'd like to see or experience during your next visit, please feel free to let us know.
