Note fondée sur 1 013 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2023 sur Expedia
Hôtel en cours de travaux et les chambres ne sont pas entièrement terminées.
Belle vue sur la rivière et le temple
Bon accueil
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Admin | Clarion Inn, Gestion de l’hôtel
Dear valued guest, thank you for taking the time to post this review. I am really sadden by the way you described your overall experience and apologize for the situations you described that happened at our hotel. Please rest assured, my team and I will research your comments and make the necessary arrangements in order keep these issues from happing again with future guests. Thanks for letting us know, we hope to host you on a future visit. Sincerely, Management
par un voyageur
Publié le 28 août 2022 sur Hotels
Pas de wifi dans les chambres, micro ondes ne fonctionne pas, eau du spa sale, les chambres pas propre.
Commentaires de Gestion de l’hôtel
28 août 2022 par JCS, Gestion de l’hôtel
Johanne, we're sorry that the WiFi didn't work in your room. We've advised housekeeping of the condition of your room and our engineering staff will fix the issue you described in the hot tub. Thank you for staying with us and for your feedback.
par un voyageur
Publié le 8 avr. 2024
The beds were comfortable, that's about it. Hallways, walls, floors were dirty and stained. The jacuzzi was so cloudy and moldy on the tiles my kids didn't even want to get in. My window didn't even lock, didn't have a screen, and most windows had ripped screens.
I'm local and do staycations with my kids a few times a year. Will not be staying here or letting family/friends stay here. Come on IF, do better!!
Commentaires de Gestion de l’hôtel
16 avr. 2024 par management le ritz, Gestion de l’hôtel
Dear Brianne,Thank you for taking the time to share your feedback with us, although we are sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the cleanliness issues, maintenance concerns with the jacuzzi and windows, and the overall condition of the hotel.Your feedback is incredibly important to us, and we are actively addressing these issues with our team to ensure that they are resolved promptly. We understand your disappointment and regret that we did not meet your expectations.We are glad to hear that you found the beds comfortable, but we acknowledge that this alone does not make up for the other shortcomings you experienced.Warm Regards
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Property was clean and the staff was friendly.
Commentaires de Gestion de l’hôtel
9 mars 2024 par management le ritz, Gestion de l’hôtel
Thank you so much for taking the time to share your positive experience at [LE RITZ]! We are delighted to hear that you enjoyed your stay with us.Our team works hard to provide exceptional service, and it's incredibly rewarding to know that we were able to meet your expectations. Your kind words serve as motivation for us to continue delivering the best possible guest experiences.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 mars 2024 par management le ritz, Gestion de l’hôtel
WILLIAM,We sincerely apologize for the numerous inconveniences you faced during your stay. Your experience falls far below the standards we aim to uphold, and we're genuinely sorry for the frustration and disappointment it caused. Our team is investigating the issues with room conditions
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 févr. 2024 par management le ritz, Gestion de l’hôtel
GELMAN ,Thank you so much for taking the time to share your wonderful 5-star review of your recent stay with us! We're delighted to hear that you had a fantastic experience at our hotel.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Was charged an additional $100 for a security deposit and was told it would be refunded in 3-5 days. The room smelt stale and the bathroom was dirty. Trash was still in the can from previous guests.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par management le ritz, Gestion de l’hôtel
Hi michael security deposit it will be hold we don't charge with 24 hours it will credit back ,We apologize for any inconvenience you may have experienced during your stay, and we understand the importance of a positive guest experience. We will be taking immediate steps to address the specific issues about trash left over.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
The breakfast they show in The Breakfast you get is two different things. Not impressed at all less than a continental breakfast.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par management le ritz, Gestion de l’hôtel
shirley, Thank you for sharing your recent experience at our hotel. We sincerely appreciate your feedback, and we are genuinely sorry to hear that your stay did not meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We want to assure you that we take your concerns seriously, and we are already looking into the issues you mentioned.
par un voyageur
Publié le 28 janv. 2024 sur Expedia
The front lobby was inviting. The staff were very nice. However there was a lot of construction, painting and maintenance work being performed. The hallway rug was worn, dirty and in need of replacing.The room we had was partially updated but there were still many items that needed attention. For example the bathtub caulk was very poor. I think they are working hard to improve but it is really not up to a decent standard yet
Commentaires de Gestion de l’hôtel
29 janv. 2024 par management le ritz, Gestion de l’hôtel
Dear Amber,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our inviting front lobby and the friendliness of our staff.We want to sincerely apologize for any inconvenience caused by the ongoing construction, painting, and maintenance work. Guest feedback is invaluable to us, and we are grateful for your insights as they help us identify areas for improvement.If your travels bring you back to our area, we would love the opportunity to welcome you again and demonstrate the positive changes we are implementing based on your valuable input.Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future.Warm regards,Le Ritz Hotel and suits
par un voyageur
Publié le 11 janv. 2024 sur Expedia
The property is aging and while some improvements have been made, it seemed like mostly DIY work. Out bathroom door wouldn't close. The TV listings were wrong. The mattress was the wrong size for the bed frame.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par management le ritz, Gestion de l’hôtel
Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for any inconvenience or dissatisfaction you experienced, and we appreciate the opportunity to address your concerns.We are truly sorry to hear that mentioned by you, about bathroom doors and listings of the tv were wrong, impacted your stay. Please be assured that we take your feedback seriously, and we are investigating the matter to prevent any recurrence.
