Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Alameda, CA, USA
Close to Diamond Peak. 4 Queen Beds. Good rate
Publié le 14 mars 2024 sur HomeAwayPerfect location for skiing at Diamond Peak for 4 young adults and 2 seniors. Well equipped kitchen except it does not have an electric tea kettle.
Con: Parking Card was not available when we arrived (same item was reported in past reviews). Instruction on how to lock the door should be given/emailed on the day of check in. Overall, happy with our stay - reasonable rate compared to 2 similar properties nearby.
par un voyageur
Publié le 19 sept. 2023 sur Expedia
par un voyageur
Vacaction to Lake Tahoe
Publié le 25 août 2023 sur HomeAwayWe had a wonderful stay. There was plenty of space to move around with clean rooms. Any supplies we forgot, they had available to us. The property manager was quick to respond with any questions and very friendly. We would highly recommend!
par un voyageur
Nice house, great location, poor customer service
Publié le 31 mars 2023 sur HomeAwayThe house was nice and spacious and located very close to the Diamond Peak Ski Resort. We skied 3 days in a row, walking to the free shuttle that takes you to the resort, so no need to drive which was very convenient!
However, when we arrived there were no parking passes in the house (required placards for the cars in that community). The instructions also said that if you have two cars, one of the cars must be parked in the garage. The garage was locked (and not connected to the house). So we could not safely park in the community. We called the customer support, it took me 20 minutes to explain the situation, the person did not have any useful information about our particular house and filed a help ticket with the local support. We stayed for 6 nights, nobody contacted us, and the situation was never resolved.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great place to stay for skiing
Publié le 5 janv. 2023 sur HomeAwayThe shuttle stop to Diamond peak ski resort is just a couple of minutes away from the home. Very convenient!
par un voyageur
Good layout
Publié le 15 juin 2021 sur HomeAwayThe house is a nice layout for families. It’s is walkable to some stuff if you are able to at least walk a mile with hills. Parking can be a little tough at night but we eventually always found a spot. Plenty of items in the kitchen for cooking meals. Usually prefer to rent from owners but the property management company was pretty friendly when I made direct phone calls. No beach towels in the rental so bring those.
par un voyageur
Great stay
Publié le 7 févr. 2021 sur HomeAwayGreat stat
