Note fondée sur 362 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Bart, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Guest Experience Team
par un voyageur
Itching 1am
Publié le 23 févr. 2024 sur HotelsBed bugs
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Greg, we sincerely apologize for any inconvenience you experienced during your stay, particularly with the reported bed bug issue. Your feedback is taken seriously, and we have initiated an immediate investigation and professional pest control service to handle and eliminate any potential concerns. We understand the importance of a clean and comfortable environment for our guests, and we are committed to taking the necessary steps to ensure this doesn't happen again. Please allow us another opportunity to provide you with the exceptional experience you deserve on your next visit.Warm regards,Guest Experience Team
par un voyageur de Chalfont
Publié le 21 févr. 2024 sur Expedia
Front desk clerk at check in was exceptional
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Daniel, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our exceptional check-in service. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Quality Inn & Suites with the finest of our facilities and services!Warm regards,Guest Experience Team
par un voyageur
Publié le 12 févr. 2024
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Needs more light
Publié le 9 févr. 2024 sur HotelsBack parking lot was very dark. I was uncomfortable entering by myself.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Shannon, thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any discomfort you experienced in our back parking lot. Your safety and comfort are of the utmost importance to us, and we regret that we fell short in this aspect. We will handle the lighting in that area promptly to ensure a more secure environment. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.Warm regards,Guest Experience Team
par un voyageur
Groundhog Day
Publié le 5 févr. 2024 sur HotelsRooms were nice but most importantly the young lady who checked us in was so pleasant.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Rolando, thank you for choosing to stay with us and for taking the time to share your positive experience. We're thrilled to hear that you found our rooms nice and that our staff, especially the young lady who checked you in, provided pleasant service. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay.Warm regards,Guest Experience Team
par un voyageur de Battle Creek
Publié le 3 févr. 2024 sur Expedia
We asked for maintenance to come and fix the water issue in the bathroom and basically was told we were not having standing water. The bathroom sink had standing water. There was a moldy ice bucket when we first got to the room and had to get a new one. The window leaked onto the floor. There were cigarette ashes in the nightstand, the ceiling was all molding and wet looking. Just overall poor condition and when I said this to the front desk person she said ok and then took a phone call mid conversation and then brushed me off and asked if I wanted the bill emailed it printed.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Tonya, we sincerely apologize for the inconveniences you encountered during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of meeting your expectations. Rest assured, we take your concerns seriously, and we will handle the issues you highlighted with our team to ensure improvements are made. We appreciate your patience and understanding. If your travels bring you back to the area, we would welcome the opportunity to provide you with a better experience.Warm regards,Guest Experience Team
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Marques, we appreciate your honest feedback and rating. Please know that we take all guest feedback seriously and will strive to make necessary improvements. We hope to have you back with us for an improved experience. Warm regards,Guest Experience Team
par un voyageur
Publié le 23 janv. 2024 sur Expedia
very rood staff
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Oleg, we sincerely apologize for the negative experience you had during your stay, especially regarding the staff's behavior and the overall cleanliness and condition of the property. Providing excellent customer service and a welcoming environment are our top priorities, and it's disheartening to hear that we fell short of your expectations. We take your feedback seriously and will handle the issues you've raised with our team. We will make every effort to improve our service and ensure that future guests do not encounter similar problems. If you would be willing to provide more details about your experience, it would greatly assist us in investigating and taking corrective actions. Please feel free to share any specific incidents or concerns you may have encountered during your stay. We genuinely appreciate your feedback, as it helps us identify areas for improvement. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future. If you have any further comments or if there's anything else you'd like to share, please don't hesitate to reach out.Warm regards,Guest Experience Team
par un voyageur de West Chesterfield
Publié le 22 janv. 2024 sur Expedia
This place was close and convenient for what I was looking for. It was clean and staff was friendly.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Leslie, thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that our hotel's proximity and convenience met your expectations. It's always our goal to provide a clean and friendly environment for our guests. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another positive experience. Safe travels!Warm regards,Guest Experience Team
