Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
4,2 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Owner, Gestion de l’hôtel
Hi Igor,Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect 10/10 experience with us. Providing exceptional service and creating memorable stays for our guests is always our top priority. We hope to welcome you back again soon for another fantastic visit!
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Owner, Gestion de l’hôtel
Hi Kelly,Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect 10/10 experience with us. Providing exceptional service and creating memorable stays for our guests is always our top priority. We hope to welcome you back again soon for another fantastic visit!
par un voyageur de Buffalo Grove
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par Owner, Gestion de l’hôtel
Hi Eugene,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize if your experience did not meet your expectations fully. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Owner, Gestion de l’hôtel
Hi Aviona,Thank you so much for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon!
par un voyageur
Ok
Publié le 3 mars 2024 sur HotelsThere was a real strong marijuana smell in the hallway that I’m sure the man that check me in also smelled when he came down the hall to show me how to unlock the door. My room was clean, but the lamp shades and stand was dusty. The room was updated, but it wasn’t a good job. The toilet seat wasn’t the correct size it’s smaller than the toilet and it wasn’t align correctly which made sitting on it uncomfortable. The sink faucet was loose like it wasn’t glue or screw down and there was only one trash can in the room.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Owner, Gestion de l’hôtel
Hi Veronica,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We are truly sorry to hear about the odor in the hallway and any discomfort it may have caused. Rest assured, we take matters like this seriously and will address it promptly to ensure a more pleasant environment for all our guests.Furthermore, we regret that the cleanliness of your room did not meet our usual standards. Please know that we have taken note of your comments regarding the dusty lamp shades and stand, and we will work diligently to improve in this area.Regarding the issues with the room updates, toilet seat, and sink faucet, we apologize for any inconvenience these may have caused. Your feedback is invaluable, and we will address these issues with our maintenance team immediately to ensure they are resolved promptly.We appreciate your candid feedback, as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Owner, Gestion de l’hôtel
Thank you so much for your fantastic review! We are thrilled to hear that you had a perfect 10/10 experience during your stay with us. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. We hope to welcome you back again soon for another exceptional stay!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Owner, Gestion de l’hôtel
Hi Lena,Thank you for your rating! We're glad to see that you had a positive experience during your stay with us, reflected in your 4/5 rating. Your feedback is valuable to us as we continuously strive to improve and provide excellent service to our guests. If there's anything specific that we could have done better to earn a perfect score from you, please don't hesitate to let us know. We look forward to the opportunity to welcome you back and provide an even better experience next time.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
the place was ok you could see they were painting and trying to make improvements but seeing a hooker run around and them having condoms for sale right next to the door was very off putting
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Owner, Gestion de l’hôtel
Hi Ronnie,Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and apologize for any discomfort you experienced during your stay.We are committed to providing a comfortable and welcoming environment for all our guests, and we take your concerns very seriously. Rest assured, we will address the issues you've raised promptly to ensure that such incidents do not reoccur in the future.Please accept our sincere apologies for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.
par un voyageur
Staff and hotel 5-star
Publié le 22 févr. 2024 sur HotelsThis was an overnight stay for business. This was a perfect place in a great location, right off I-465 & Michigan Road. I would stay again.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Owner, Gestion de l’hôtel
Hi Angela,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our location convenient for your business trip and that you enjoyed your stay with us.It's wonderful to know that you had a perfect experience and that you would choose to stay with us again in the future. We truly appreciate your kind words and your recommendation.We look forward to welcoming you back on your next visit to the area!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
It was very nice place to stay at
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Owner, Gestion de l’hôtel
Hi Yeferson, Thank you for your feedback! We're delighted to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back in the future.
