Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Expedia
Very nice accommodations, breakfast was very good.
Commentaires de Gestion de l’hôtel
1 août 2024 par Front Office Supervisor Katelyn , Gestion de l’hôtel
Thank you for the rave review! See you next time!
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Front Desk Supervisor Katelyn, Gestion de l’hôtel
Thank you for the review. We hope to see you again soon!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Not the friendliest staff you would like
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Front Desk Supervisor Katelyn, Gestion de l’hôtel
Thank you for bringing this to our attention. We are sorry that your experience at our hotel was not the best. Your satisfaction is important to us and we would like to apologize for the inconvenience caused. We have taken your feedback into consideration and will make the necessary changes to improve our services.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Front Office Manager Katelyn , Gestion de l’hôtel
Dear David, thank you for taking the time to share your experience with us at Embassy Suites by Hilton Indianapolis North! Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us, please travel safely, and we hope you will return soon.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
I had trouble trying to get room service and then it took forever.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Front Desk Supervisor Katelyn, Gestion de l’hôtel
Thank you for bringing this to our attention. We are sorry that your experience at our hotel was not the best. Your satisfaction is important to us and we would like to apologize for the inconvenience caused. We have taken your feedback into consideration and will make the necessary changes to improve our services.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Although appreciative of the roll in shower, water gets all over the floor. The sprayer faces outward and the shower curtain is not floor length. The building is surface clean, meaning, it looks clean but it is not. Initially only one out of four elevators was operable. Another was available later and then back down to one. There were three in operation by Friday but they all are fairly slow.
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Front Desk Supervisor Katelyn, Gestion de l’hôtel
Hi Ingrid, we apologize for the inconvenience caused by the condition of your room and the delay in providing additional amenities. We want to provide pleasant, hassle-free experiences for our guests, but it seems like we missed the mark. Your concerns are being taken seriously and we will forward this to our team for improvements.
par un voyageur
Publié le 2 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Front Desk Supervisor Katelyn, Gestion de l’hôtel
Thank you for bringing this to our attention. We are sorry that your experience at our hotel was not the best. Your satisfaction is important to us and we would like to apologize for the inconvenience caused. We have taken your feedback into consideration and will make the necessary changes to improve our services.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Front Desk Supervisor Katelyn, Gestion de l’hôtel
Thank you for the rave review. We hope you stay with us next time.
par un voyageur
Publié le 29 juin 2024 sur Expedia
Geeat
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Front Desk Supervisor Katelyn, Gestion de l’hôtel
Thank you for the rave review. We hope you stay with us next time.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Breakfast was free and typical of hotels. The made to order omelettes were quite good. I left a small crumb on the bedside table. Next day it was crawling with ants. Slow elevators with long wait times. Maid service forgot to leave us towels so we had to call for those. Garbage emptying in our room was spotty. The king bed in our room was very comfortable but the pullout couch left much to be desired.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Front Desk Supervisor Katelyn, Gestion de l’hôtel
Thank you for bringing this to our attention. We are sorry that your experience at our hotel was not the best. Your satisfaction is important to us and we would like to apologize for the inconvenience caused. We have taken your feedback into consideration and will make the necessary changes to improve our services.
