Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 févr. 2024 sur Expedia
I needed a pet friendly hotel and they met that need. The staff was friendly to my dogs, there were water bowls in the lobby, they gave me a room near the elevator so I could quickly access it to take the dogs outside.
The room was spacious and the bed was very comfortable. Everything was clean updated.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Service, Gestion de l’hôtel
Greta, it's fantastic to know Sonesta Irvine met your pet-friendly requirements perfectly. Our team members constantly strive to create an enjoyable atmosphere for every guest, pets included. It's wonderful that the convenience of your room location and the availability of water bowls in the lobby added to your comfort. We're also glad to learn you appreciated the ample room and comfort of your bed. We owe our clean, updated ambiance to our diligent team. We can't wait to welcome you and your furry companions back for another enjoyable stay.
par un voyageur
Good stay with a few complaints
Publié le 15 févr. 2024 sur HotelsI chose this hotel for my stay mainly due to the walking proximity to my business in Irvine, the fitness center, and for the stars to price ratio.
Things I liked were the location, on site restaurant with excellent food, comfortable bed, outstanding shower, and the overall cleanliness of the room and fitness center. The safe in the room was useful as well.
Things I didn't like were the lack of any lotion to apply to my dry skin after using their bath soap, lack of mouthwash since I forgot mine, and no real privacy since there is no option for do not disturb by housekeeping. The heater rattled and was louder than most at 52 dB on low, so I only turned it on while I was in the room, but I turned it off before bed. And most of all, I hated how the lights in the bathroom would turn off multiple times while I was in the middle of showering. They need to increase the motion time on their motion sensors.
The $28 nightly parking fee is ridiculous for L.A. standards, but it seems to be the norm for Irvine hotels who can take advantage of people with cars. It's too bad this hotel does not advertise this rate anywhere.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Customer Service, Gestion de l’hôtel
Raymond, it's rewarding to hear your positive comments about Sonesta Irvine's location, on-site restaurant, room comfort, and cleanliness. We're glad you found our safe and fitness center handy. We do, however, note your concerns regarding amenities, privacy options, noise, and lighting, and wish to assure you that we're taking steps to assess these matters.We apologize for any confusion regarding our parking charges. While they're standard for Irvine, we understand the need for clarity and will strive to ensure such details are prominently communicated in future.We'll ensure your next stay is even more enjoyable and comfortable, and hope you'll give us that opportunity.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Great place to stay.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Service, Gestion de l’hôtel
Dimitrie, it's delightful to know you consider Sonesta Irvine a great place to stay. We continually strive to offer high-quality experiences for our guests. We can't wait to welcome you back for another exceptional visit.
par un voyageur
Repeat customer
Publié le 11 févr. 2024 sur HotelsStayed 3 nights and had a great experience. This is my third stay at Sonesta Irvine and I’ll book again.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Customer Service, Gestion de l’hôtel
Jessica, it's wonderful to hear that you had another great experience at Sonesta Irvine. We're thrilled to be your top choice and we're eagerly awaiting your next stay with us. Safe travels until then!
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Friendly helpful staff
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Customer Service, Gestion de l’hôtel
Loreli, it's wonderful to hear that you found the team members at Sonesta Irvine to be friendly and helpful. Maintaining a welcoming and attentive atmosphere is key to our service values. Thank you for choosing our hotel, and we look forward to your next stay.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
The property is very clean.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Customer Service, Gestion de l’hôtel
Tami, it's splendid to hear that you appreciated the cleanliness at Sonesta Irvine. We prioritize maintaining a tidy environment for our guests and your feedback validates our efforts. Thank you for taking the time to share your experience, and we hope to welcome you back soon.
par un voyageur
Decent place and friendly staff
Publié le 9 févr. 2024 sur HotelsVery clean and very friendly staff. The café lounge was excellent service. I probably would stay there again if I needed to.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Customer Service, Gestion de l’hôtel
Edmund, it's delightful to hear that you experienced the cleanliness and friendly atmosphere at Sonesta Irvine. We're pleased you enjoyed our café lounge and look forward to the opportunity of welcoming you back on your future stays. Your satisfaction is our highest reward.
par un voyageur
Good night stay, delicious meals!
Publié le 5 févr. 2024 sur HotelsMy g’daughter and I had visited Mission San Juan Capistrano. We decided to stay overnight at Sonesta Irvine because it has an indoor pool. We discovered how absolutely delicious the meals are at Sonesta Irvine. My g’daughter said that she would love to come to the hotel’s restaurant just to eat! When I told the manager her comment, he replied, “We get that a lot.”
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Service, Gestion de l’hôtel
Lena, it's great to hear you and your granddaughter enjoyed your stay at Sonesta Irvine. We're delighted you found our meals to be incredibly tasty and that our indoor pool added to your experience. Our team members always aim to deliver wonderful dining experiences, and your granddaughter's words truly highlight their efforts. Thank you for sharing your feedback, and we look forward to welcoming you both back for more delicious meals and enjoyable experiences.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Customer Service, Gestion de l’hôtel
Etsuko, we appreciate the positive rating you gave Sonesta Irvine. Our team values your support and looks forward to welcoming you back on your next visit!
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Friendly staff and quick check in.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing this wonderful review, Holly!We are very pleased to hear that you had an enjoyable experience at Sonesta Irvine! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!
