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Krystal Ixtapa All Inclusive

3.0 star property
3-star beachfront resort with 3 restaurants

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Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, sun loungers
Property video
Restaurant
Superior Room, Sea View
Down comforters, in-room safe, desk, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪3 min walk‬
  • Place, Delfiniti
    ‪7 min walk‬
  • Place, Marina Ixtapa
    ‪15 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪39 min drive‬

Room options

View all photos for Room Superior with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

8.6 out of 10
Excellent
(7 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

8.0 out of 10
Very good
(21 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

8.0 out of 10
Very good
(24 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View

Superior Room, Sea View

7.8 out of 10
Good
(14 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down comforters, in-room safe, desk, blackout drapes

Standard Non-Refundable Room

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 2

View all photos for Room Standard with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 2

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 3

View all photos for King Ocean View

Beach/ocean view

King Ocean View

7.8 out of 10
Good
(17 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Down comforters, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(11 reviews)
  • Garden view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 3

View all photos for Room Standard with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 34 sq m
  • Sleeps 3

View all photos for Room Superior with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 3

About the area

Ixtapa

On the beach.Within a 10-minute walk of this El Palomar resort, you'll find El Palmar Beach and Delfiniti. Magic World Aquapark and Magic World Aquatic Park are also within half a mile (1 km).
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 3 min walk - 0.3 km
  • Delfiniti - 7 min walk - 0.6 km
  • Magic World Aquapark - 7 min walk - 0.6 km
  • Magic World Aquatic Park - 9 min walk - 0.8 km
  • Marina Ixtapa - 15 min walk - 1.3 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

  • ‪Ruben's Hamburgers - ‬5 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪Mini Super y Tacos La Calandria - ‬4 min walk
  • ‪Alex Sport Bar - ‬5 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬4 min walk

About this property

Krystal Ixtapa All Inclusive

3-star beachfront resort with 3 restaurants
Krystal Ixtapa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa All Inclusive like an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. This all-inclusive resort also offers a fitness center and a garden. Self parking is free.

This 3-star Ixtapa resort is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
Krystal Ixtapa All Inclusive offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Similar properties

Aerial view
Las Brisas Ixtapa
Contamar
  • On private beach
  • Pool
  • Spa
  • All inclusive plans available
4.3 out of 5, Excellent, 1,644 reviews
The price is CA $150
CA $180 total
includes taxes & fees
May 20 - May 21
Las Brisas Ixtapa

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Accessibility

  • Elevator

Room amenities

Entertainment

  • 27-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ixtapa Krystal

Krystal Ixtapa Resort

Krystal Hotel Ixtapa

Krystal Ixtapa

Krystal Ixtapa Hotel Ixtapa

Nh Krystal Hotel Ixtapa

Nh Krystal Ixtapa

Nh Krystal Resort Ixtapa

Krystal Ixtapa Hotel

Krystal Ixtapa

Krystal Ixtapa Todo Incluido

Krystal Ixtapa All Inclusive Resort

Krystal Ixtapa All Inclusive Ixtapa

Krystal Ixtapa All Inclusive Resort Ixtapa

Krystal Ixtapa with optional All Inclusive

Frequently asked questions

How close is Krystal Ixtapa All Inclusive to the airport?

Krystal Ixtapa All Inclusive is 11.4 mi (26-min drive) away from the Ixtapa - Zihuatanejo Intl. Airport (ZIH) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Ixtapa All Inclusive?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at Krystal Ixtapa All Inclusive on Jun 3, 2026 start from CA $220, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Ixtapa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Ixtapa All Inclusive.

How close is Krystal Ixtapa All Inclusive to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Krystal Ixtapa All Inclusive offer free breakfast?

Krystal Ixtapa All Inclusive does not offer free breakfast.

Is there a casino at Krystal Ixtapa All Inclusive?

No, there is no casino at this resort.

What time is check-in at Krystal Ixtapa All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Krystal Ixtapa All Inclusive?

This resort offers free self parking.

Does Krystal Ixtapa All Inclusive have a pool?

Krystal Ixtapa All Inclusive features an outdoor pool and a children's pool. Guests can enjoy pool access from 9 AM to 8 PM.

Does Krystal Ixtapa All Inclusive have a restaurant?

Yes, there are 3 restaurants on site.

Does Krystal Ixtapa All Inclusive have a spa?

This resort has a spa, which features hot stone massages, body treatments, and aromatherapy.

How close is Krystal Ixtapa All Inclusive to downtown Ixtapa?

Krystal Ixtapa All Inclusive is 0.3 mi away from Ixtapa.

Krystal Ixtapa All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 335 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 170 out of 1001 reviews
Rating 4 - Poor. 98 out of 1001 reviews
Rating 2 - Terrible. 98 out of 1001 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness
our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient.
Stayed 6 nights in Feb 2026

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Great service.!!!
Stayed 2 nights in Feb 2026

10/10 Excellent

Jordan, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very good ! Nice clean rooms, safe
Stayed 7 nights in Jan 2026

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we didnt like the food.
Stayed 2 nights in Jan 2026

10/10 Excellent

john, manahawkin

Stayed 14 nights in Jan 2026

2/10 Terrible

Michael Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arriving to Ixtapa we were notified our luggage was left in Mexico City, not the hotels fault though. We arrived to a dirty room, the table was sticky and had not been cleaned. After after a horrible dinner, we went up to our room, the door lock would not let us in, someone was sent to look at it, after 40 mins in the hallway I wanted to speak to a manager, after telling him I was not impressed they changed us room, at 6 am my wife woke me up stating bugs where in the bed and she was bitten. we asked for a refund which we where given. I booked another hotel. Having stayed at Krystal Cancun and Krystal Los Cabo I chose Krystal Ixtapa as we had great experiences with this hotel before. I am extremely disappointed that the start of our trip was ruined to these experiences, sure they gave us a refund for 6 nights, not 7 as they still charged us to sleep with bugs. No offer of anything to make up for the poor experience we had, I felt the management could have handled this so much better, I expected more and now the Krystal has lost us as customers.
Stayed 7 nights in Jan 2026

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.
Stayed 3 nights in Jan 2026

10/10 Excellent

JORGE

Stayed 3 nights in Nov 2025

8/10 Good

Dorothea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management were helpful to o address any issues.
Stayed 6 nights in Jan 2026

10/10 Excellent

Evelyn Lechuga

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place for the price. Breathtaking views from the ocean view room. Lots of amenities and great food. Our favorite was the mexican restaurant for dinner and the cevicheria during the day, tacos in the evening. The bartender Lorenzo was super friendly and served us delicious drinks, he always made sure that they tasted exactly like we wanted. You can order drinks at the beach as well, they just down serve food (only downside for me). Plenty of umbrellas and chairs at the beach, the beach is super clean! No seagrass what so ever. The other thing I enjoyed was that they have nortenos that you can hire on the beach and a flying kite parachute . Very cool experience over all. If you want to buy soveneirs there is a small market off the strip nearby.
Stayed 3 nights in Dec 2025

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff was super helpful and friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excelente comida. Muy limpio, todo el personal es muy amable especialmente la señorita Selene.
Stayed 3 nights in Dec 2025

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bathroom didn’t work
Stayed 5 nights in Dec 2025

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
VIP members should have more privileges besides the "skipping the line in the bar" thing.
Stayed 4 nights in Dec 2025

8/10 Good

Raquel

Stayed 3 nights in Dec 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths
Stayed 14 nights in Nov 2025

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia en el Hotel Krystal fue excelente desde el primer día. Las instalaciones están limpias, cómodas y muy bien cuidadas. La alberca y las áreas comunes siempre están impecables, y la ubicación es perfecta para disfrutar de Ixtapa sin complicaciones. Queremos reconocer especialmente a Selene de conserje quien nos brindó una atención de primer nivel. Siempre estuvo atenta, con la mejor disposición, y hasta nos ayudó a reservar un restaurante que queríamos probar. Su servicio fue impecable y marcó una gran diferencia en nuestra estancia. También queremos agradecer al señor Casimiro, quien trabaja en Paseo por México. Nos encantó el toque personal que le dio a nuestra visita al compartir parte de su historia lleva 35 años trabajando en este lugar. Fue muy atento, nos recomendó bebidas nuevas y cuidó cada detalle. Su dedicación y calidez hicieron que nuestra experiencia fuera aún más especial. Llevamos nueve años hospedándonos en este hotel, y sin duda regresaríamos.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yesenia

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The concierge team was very helpful and gentle.
Stayed 1 night in Nov 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

HARRY

Liked: Cleanliness, amenities, property conditions & facilities
The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you.
Stayed 7 nights in Oct 2025

8/10 Good

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025

2/10 Terrible

Gricelda

Stayed 3 nights in Sep 2025

10/10 Excellent

Diana Laura

Travelled with family
Liked: Amenities
Personal amable y servicial, comida rica, instalaciones cómodas y muchos beneficios por reservar por Expedia
Stayed 2 nights in Sep 2025

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025