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Krystal Ixtapa All Inclusive

3.0 star property
3-star beachfront resort with 3 restaurants

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Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, sun loungers
Reception
Superior Room, Sea View
Reception
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • All-inclusive
  • 24/7 front desk
  • Pool
  • Gym

Explore the area

Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • El Palmar Beach
    ‪3 min walk‬
  • Marina Ixtapa
    ‪15 min walk‬
  • Marina Ixtapa Golf Club
    ‪2 min drive‬
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪21 min drive‬

Room options

View all photos for King Ocean View

Beach/ocean view

King Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Garden View

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View

Superior Room, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

1 bedroom, down comforters, in-room safe, desk

Standard Non-Refundable Room

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Ixtapa

On the beach.Within a 10-minute walk of the resort, you'll find El Palmar Beach and Delfiniti. Magic World Aquapark and Magic World Aquatic Park are also within half a mile (1 km).
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 3 min walk - 0.3 km
  • Marina Ixtapa - 15 min walk - 1.3 km
  • Marina Ixtapa Golf Club - 2 min drive - 1.2 km
  • Quieta Beach - 8 min drive - 5.3 km
  • Linda Beach - 9 min drive - 6.4 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

  • ‪Soleiado's Restaurant - ‬2 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪El Pescador - ‬4 min walk
  • ‪Simplicio’s Steakhouse - ‬3 min walk
  • ‪Ruben's Hamburgers - ‬5 min walk

About this property

Krystal Ixtapa All Inclusive

3-star beachfront resort with 3 restaurants
Krystal Ixtapa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa All Inclusive like an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This all-inclusive resort also offers a fitness center and a garden. Self parking is free.

This 3-star Ixtapa resort is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Krystal Ixtapa All Inclusive offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Emporio Ixtapa

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.2 out of 5, Very good, 1,002 reviews
Emporio Ixtapa

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Accessibility

  • Elevator

Room amenities

Entertainment

  • 27-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Krystal Ixtapa All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 273 out of 1005 reviews
Rating 8 - Good. 320 out of 1005 reviews
Rating 6 - Okay. 204 out of 1005 reviews
Rating 4 - Poor. 113 out of 1005 reviews
Rating 2 - Terrible. 95 out of 1005 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Dennis James

Disliked: Cleanliness
Stayed 10 nights in Feb 2025

10/10 Excellent

Tammy A.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great room with lovely views. Comfortable! Great pool area!
Stayed 2 nights in Jan 2025

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.
Stayed 10 nights in Feb 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I don’t like is how slippery the pool deck is I almost fell multiple times. I wish there was some way of fixing that. I am scared to death to walk on it when it’s wet.
Stayed 8 nights in Jan 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
…
Stayed 6 nights in Feb 2025

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, staff & service
On the weekend the resort opens up to day users pool gets loaded up with lots of kids and chairs get very crowded The buffet caters to the 80 percent local guests Staff was wonderful Not much English spoken but they try hard
Stayed 14 nights in Jan 2025

6/10 Okay

Kristine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location. Places a little tired and worn down. Beds are OK. Only a sheet no coverlet. Ants in the room, but they do spray when you ask. If you don’t really care about the room, then great value. If you want a little nicer Room, not the place for you. Food very average to below. Great weight staff and kind people at checking in.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and engaging
Stayed 3 nights in Jan 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

john, manahawkin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going there for years, hotel staff are excellent.
Stayed 14 nights in Jan 2025

10/10 Excellent

Jeovany, Littleton

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

Arturo Alcazar

Travelled with family and small children
Liked: Cleanliness
Other then the restaurants you have to reserve dinner for the food isn’t good nor the drinks
Stayed 4 nights in Jan 2025

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Ricardo

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was an unforgettable experience but for the wrong reasons. They cancelled our booking one week prior to our stay and then offered only two days, which we took at a premium because we traveled with a big group. The facilities are old with poor maintenance. The bathrooms are leaking, power outlets not working, the TV doesn’t work properly and the rooms are very dirty. The food options are really bad. The staff isn’t quite friendly with rare exceptions. We had a room at the 11th floor and it always took a really long time to get a chance to ride on the elevator.
Stayed 2 nights in Dec 2024

4/10 Poor

Najib

Stayed 4 nights in Nov 2024

4/10 Poor

Bryan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I buy room for too bed the gay change only for one bed is no good service
Stayed 4 nights in Dec 2024

2/10 Terrible

Veronica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room service was extremely slow, water went off while showering, staff were not welcoming. Pools were overcrowded, overall not worth the money spent.
Stayed 2 nights in Nov 2024

4/10 Poor

Uzziel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was cockroaches in our room and aside from that there was also ants and NO AC in our room. Also other costumers entered our room while we were still staying there( with a different key they were given from the front desk).
Stayed 3 nights in Nov 2024

2/10 Terrible

Eneida

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST EXPERIENCE EVER!

To start off they did not have my reservation and no rooms were available. It was unbelievably hot & humidity was at 89. We were not offered any water as they tried to resolve the issue. Front desk service felt like I was at the DMV. After showing them proof of my reservation 45 minutes later they game me a room. There are 3 elevators for the entire hotel 1 was not working and they are small with a weight limit. There were so many people staying there and a long line as only 4 people fit in the elevator. Walking up stairs was not an option as we were on the 9th floor. Needless to say we ALWAYS took it to go down 9 flights otherwise we'd be waiting over 15 minutes to go down. The all-inclusive drinks were a joke. I am a light weight when it comes to drinking, I had 3 at the pool at not even buzz. To get a pool towel was like buying a car! They literally have a book were again at sloth speed write down your name, room number and once you hand them a pool key card they write done a serial number on this old faded unraveled edge towel that felt like sandpaper. The buffet was mediocre. They take reservations for 3 of their restaurants at 9am everyday so if you have earlier plans forget about it! The corner sheet became undone on our bed and the mattress was unbelievably disgusting! The shower would stop. On last night I got a note that the AC would be getting maintenance from 8am to 9pm! Remember the weather was humid and hot! I about lost my mind. This was thee worst hotel ever!
Stayed 3 nights in Nov 2024

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel i have ever stayed at. Worse staff at check in. I would never recommend Krystal hotel to anyone. Ever!!!!
Stayed 3 nights in Nov 2024

6/10 Okay

Lorena

Stayed 2 nights in Oct 2024

4/10 Poor

Miguel

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2024

4/10 Poor

Alejandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best experience overall. Very poor choices for food. There were only three elevators for the entire hotel which two of them were only working most of the time allowing only 5 people at a time. While showering the water kept shutting off. The AC was not fully working at some point it seemed as it was turned off. I tend to travel 3/4 times a year. Definitely not a place I would visit again.
Stayed 5 nights in Jul 2024