Note fondée sur 1 071 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 avr. 2023 par Hotelmgmt, Gestion de l’hôtel
Thank you for your rating. We would be grateful to have the opportunity to host you again so that we can make a better impression on you.
par un voyageur
Publié le 4 mars 2023 sur Expedia
This hotel needs huge improvement and renovation. Very disappointing, should be classified as Single Tree if you see what I mean. Why does Hilton put its brand over this type of hotel? We had room 817, A/C noisy and connected with taped wires, very dangerous if you travel with young kids, bathroom door and balcony door have to be replaced, etc.. And it’s not cheap at all to sleep there! Totally overpriced. All A/Cs in corridors are as noisy as airplanes during takeoff
Commentaires de Gestion de l’hôtel
7 mars 2023 par Hotelmgmt, Gestion de l’hôtel
John, we're truly surprised and disheartened to learn about the condition of your guest room, and we wish could have connected with you about your concerns while you were still here. If available, it would have been our team's pleasure to relocate you to ensure your comfort and rest. We will be looking into your feedback further to make the necessary repairs and adjustments and we hope you will offer us another chance to improve your overall impression of us. Thank you for your review.
par un voyageur
Publié le 6 mai 2024
Close to airport - very convenient
Commentaires de Gestion de l’hôtel
8 mai 2024 par HotelMgmt, Gestion de l’hôtel
We appreciate your feedback, Kimberly! It’s great to hear that our location near the airport suited your travel needs perfectly. We look forward to welcoming you back soon for another convenient stay!
par un voyageur de Hanover
Publié le 5 mai 2024
On site parking is available and easy via qrcode. Staff are friendly and helpful. On site restaurant / bar is open until 11pm, food and service are great!
Commentaires de Gestion de l’hôtel
8 mai 2024 par HotelMgmt , Gestion de l’hôtel
Arthur, thank you for staying with us at the DoubleTree by Hilton Hotel Jacksonville Airport! It's wonderful to know that our on-site parking met your needs and that our staff's friendliness and helpfulness stood out to you. We're also glad you had a great dining experience in our restaurant. We hope to see you again soon!
par un voyageur
Publié le 15 avr. 2024
Perfect if you have an early morning flight from JAX - room feels a little dated and even though I reserved a king bed they didn’t have any - got a room with 2 full - no big deal
Commentaires de Gestion de l’hôtel
18 avr. 2024 par HotelMgmt, Gestion de l’hôtel
Kimberly, we're pleased that our location was convenient for your early flight! Although we're sorry we couldn't fulfill your room preference this time around, we're glad you still enjoyed your overall experience. We look forward to welcoming you back in the future and providing a truly perfect visit!
par un voyageur
Publié le 26 mars 2024
Conveniently located. Friendly professional staff.
Commentaires de Gestion de l’hôtel
27 mars 2024 par HotelMgmt, Gestion de l’hôtel
Thank you, John, for appreciating our convenient location and the professionalism of our staff. We're thrilled to have made a positive impression and can't wait to host you again soon!
par un voyageur
Publié le 11 mars 2024
Loved the cookie. Transportation to the airport was readily available at 4 AM made the early morning flight go smoothly.
Commentaires de Gestion de l’hôtel
13 mars 2024 par HotelMgmt, Gestion de l’hôtel
Thank you for your wonderful comments, Giovanni! We're so pleased you enjoyed the welcome cookie and found our shuttle to the airport convenient. Ensuring a smooth start to your travel day is important to us. We look forward to making your next trip just as seamless!
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Pros
Comfortable beds, nice pillows.
Cons
Luke warm shower
AC didn’t work
Restaurant understaffed
Ice cold hallways
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotelmgmt, Gestion de l’hôtel
Bruce, we want to offer our sincere apologies for the shortcomings that negatively impacted your stay. It's unfortunate that you had difficulties with the water temperature and AC, and that you experienced any inconvenience at our on-site restaurant. Certainly, this is not the experience we would have hoped for you as delivering exceptional service and comfort is always our goal. Your feedback will be reviewed internally to ensure these concerns are fully addressed, and we hope you will consider offering us another chance to create a better stay for you. Thank you for your review.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Prepare to pay $10 per night for your parking spot. The hotel inside is neglected, the room had terrible smell I had to use my body spray on the bed sheets a few times in the one day we stayed because it was disgusting. There was not garbage bags in the trash, only one small hand soap, tissue paper box empty they arranged 5 tissue papers on top to make it look like is full. The staff is dry but somewhat professional. At night the parking lot is well lit and clean.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotelmgmt, Gestion de l’hôtel
We're disappointed that your stay wasn't reflective of a typical experience with us, George, and we truly wish we had the chance to address your housekeeping concerns while you were still here. Please know that our team will be reviewing your comments to ensure we are properly cleaning all guest rooms and replenishing their amenities. Thank you for your feedback. We hope to have a second chance to make a better impression in the future.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
The bathroom was outdated and dirty. The window was leaking.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotelmgmt, Gestion de l’hôtel
Ivelisse, we sincerely apologize for the issues with the bathroom and window in your room. We will address these concerns immediately with our maintenance team to ensure they are not repeated. Your comfort is our priority, and we hope you'll give us another opportunity to provide you with a stay that meets our high standards. Thank you for bringing your experience to our attention.
