Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2014 sur Hotels
par un voyageur
Publié le 26 janv. 2024 sur Expedia
When we arrived at the resort, we dropped our car at with the valet, and unloaded all of our suitcases to take into the check-in desk lobby. When we checked in, we were told that we needed to go get our car to drive to our suite. Went back to the valet, and reloaded our luggage. we commented that it would’ve been nice to know that we were having to drive to our suite, and the valet told us that they did not have an up-to-date list. In the unit, our fire alarm was hanging off of the ceiling by a couple of wires, The tables in front of the sofa were rusted, and one of the lamp tables had a leg missing. The suite smelled very musty. We had to open a door to air it out. The next morning there was a roach in one of the bathroom sinks.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Director of Operations, Gestion de l’hôtel
Dear Patricia, We genuinely regret missing some opportunities to create the comfortable stay you and your family anticipated and deserved. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. We also sincerely apologize for the maintenance and housekeeping issues you encountered in your accommodation. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Thank you,Jason Aipperspach,Director of Operations
par un voyageur
Publié le 11 janv. 2024 sur Expedia
Very nice views
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Director of Operations, Gestion de l’hôtel
Dear Nick, Thank you for choosing Sawgrass Marriott Golf Resort & Spa. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views. We loved having you as our guest and we look forward to have the opportunity to welcome you back on a future visit.Thank you,Jason AipperspachDirector of Operations
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Director of Operations, Gestion de l’hôtel
Dear Erin, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Thank you,Jason AipperspachDirector of Operations
par un voyageur
Publié le 5 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Director of Operations, Gestion de l’hôtel
Dear Amanda, Thank you for choosing the Sawgrass Marriott Golf Resort & Spa and taking the time to post your excellent rating. We are delighted we could provide you with a memorable stay. We hope you will consider us again whenever your travels bring you back to Ponte Vedra Beach.Thank you,Jason AipperspachDirector of Operations
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Director of Operations, Gestion de l’hôtel
Dear Sarah, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Thank you,Jason AipperspachDirector of Operations
par un voyageur
Publié le 31 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Director of Operations, Gestion de l’hôtel
Dear Albert, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Thank you,Jason AipperspachDirector of Operations
par un voyageur
Publié le 17 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Thank you, Jason Aipperspach Director of Operation, Gestion de l’hôtel
Dear Mindy, On behalf of our team at Sawgrass Marriott Golf Resort & Spa, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope we will continue to be your resort of choice whenever you return to Sawgrass.
par un voyageur
Publié le 12 déc. 2023 sur Expedia
Only warm water.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Director of Operations, Gestion de l’hôtel
Dear William, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. However, we regret the concern you outlined. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. It was our pleasure hosting you at the Sawgrass Marriott Golf Resort & Spa; we hope to see you again soon. Thank you,Jason AipperspachDirector of Operations
par un voyageur
Publié le 9 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Director of Operations, Gestion de l’hôtel
Dear Patricia, We are delighted you had an outstanding stay at Sawgrass Marriott Golf Resort & Spa and that you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon.Thank you,Jason AipperspachDirector of Operations
