2/10 – Terrible
Reagan
Voyage en famille, Voyage de couple
18 févr. 2024
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
DO NOT STAY HERE!!!BED BUGS!!! I went to sleep and woke up with bites all over my arms. So, I promptly looked for a sign of bedbugs but found nothing. However the second night I acquired more bites and did a full strip down of the sheets, blankets, and the mattress protector and sure enough. A bed bug. When I went to the front desk to ask for plastic bags, the receptionist was exceedingly rude when I requested more than 2 as I had a lot of luggage. Secondly, when I spoke to the manager, he was also terribly rude. I asked for a refund but said he would only give me one night. I said that wouldn’t be acceptable and that I had been dealing with it the past two nights and only found proof on the second day. And thank goodness I did. He argued he would only refund once they called an inspector and confirmed that there was in fact a bed bug. However I showed him the proof and said that I could show him the bed bug in the room if the picture wasn’t enough yet he refused. Finally I brought up that I would be writing a negative review on this hotel to make sure others don’t fall into this unfortunate circumstance and then he became immediately more negotiable. However he said he would not give us a refund BECAUSE we would still write a negative review and that wouldn’t help HIM. I was dumbfounded at his response and asked him if he was serious as, I didn’t believe his response. After persisting they finally issued a “refund” but I have yet to receive payment back on my credit card.
Reagan
Séjour de 2 nuits en février 2024