Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mai 2024
It was great as usual. We just didn’t know the construction was still ongoing. There were several dumpsters in parking area and construction equipment parked in several spots along with temporary fencing
Commentaires de Gestion de l’hôtel
14 mai 2024 par General Manager, Gestion de l’hôtel
Dear Traci,Thank you for taking the time to share your thoughts with us. We are thrilled to have earned a perfect rating, and we're glad you had a wonderful stay with us. We appreciate your patience during the construction process, and it's great that this did not impact your overall stay with us too much. It was a pleasure to have had you as a guest, and we cannot wait to welcome you back for an even more fantastic experience in the future.Sincerely,Paul HartmannGeneral Manager
par un voyageur
Publié le 29 avr. 2024
Commentaires de Gestion de l’hôtel
20 mai 2024 par Front desk supervisor Brandon Miller, Gestion de l’hôtel
Dear Bobbi,We’re all smiles here at Holiday inn resort Jekyll island thanks to your wonderful review!Hoping to see you back soon!Best, Brandon Miller Front desk supervisor Holiday Inn resort Jekyll Island
par un voyageur de PALATKA
Publié le 10 mars 2024
Great location. Units are old and ac and heating unit did not work .Only the vent fan ran. Expected more Holiday Inn. First visit to the island.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear John,We sincerely appreciate you taking the time to share your feedback with us. While we're delighted to hear that you enjoyed your overall stay, your suggestions for areas of improvement have been carefully noted. Rest assured, we are committed to addressing these issues to enhance the experience for future guests.We value your input greatly, and we would be honored to welcome you back in the future. It is our sincere hope that we can demonstrate our dedication to meeting your needs and exceeding your expectations.Sincerely,Valerie WareAssistant General Manager
par un voyageur
Publié le 10 mars 2024
There was no ice available, I walked the whole premise looking for a machine that had ice. no notice about reservations on restaurant, shampoo and conditioner empty. Was not a good time for us.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Charles,Thank you for choosing to stay with us. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any inconvenience you encountered in your room and for any trouble you had finding an ice machine. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Valerie WareAssistant General Manager
par un voyageur
Publié le 2 mars 2024 sur Expedia
Wish we stayed longer! God willing, we will be back soon!
Commentaires de Gestion de l’hôtel
5 mars 2024 par General Manager, Gestion de l’hôtel
Dear Diana,Thanks so much for your review of Holiday Inn Resort Jekyll Island. We're thrilled you enjoyed your time with us. It would be our pleasure to host you again for an even longer stay, so come back soon!Sincerely,Valerie WareAssistant General Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Brandon Miller front desk supervisor., Gestion de l’hôtel
Dear Adam,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller
par un voyageur
Motel style/Good location
Publié le 21 févr. 2024 sur HotelsThe location of this hotel was great. we arrived in the dark and left before daylight but from what we could see, it looked like the pool was right on the beach which would be awesome.
We had a hard time getting to our room which was on the beachside. There were no covered walkways and it was raining and very dark. We had difficulty finding the room and were not told at check in to walk behind the building. The room had an unpleasant odor although it did not smell like mildew. Had it been earlier and not raining we would have requested another room but did not in this case and decided to try to get some sleep.
The worst part however was the breakfast experience. We paid in advance for the breakfast which was a mistake as it was a "buffet" -- not even as nice as the ones offered at Fairfield and Hampton type hotels. The stated time of opening was 7 am. We went in about 7:05 (doors unlocked) and waited for about six minutes -- noone came out to help us. As the breakfast was already displayed, we sat down and got out toast etc. The waitress came out a few minutes after we sat down and said "Did someone seat you or did you decide to seat yourself". We acknowledged we sat down ourselves and she screamed at us....never came to our table again. No coffee, no silverware, no water. The cook came out and apologized and explained that the waitress did not know he unlocked the door.
HOWEVER, Jekyll Island is wonderful. We moved to another hotel and enjoyed.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Linda,While we thank you for being our guest and sharing your feedback, we are sorry for the unusual situation you encountered at breakfast. Our team is usually known to be one of the best in the business so we apologize that wasn't your experience. All of your feedback will be reviewed with the team to ensure we do better going forward. We hope you'll give us another opportunity to welcome you back and impress you with the stay you expected and deserve.Sincerely,Valerie WareAssistant General Manager
par un voyageur de Pompano
Publié le 19 févr. 2024 sur Expedia
Gorgeous beach, excellent for beach walks and bikes, quiet but plenty to do, some very nice restaurants, huge rooms. So much different than Hilton Head or the larger, more crowded islands.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Walter,Thank you for taking the time to share your thoughts with our team. We are glad that you had a five-star experience with us. It makes us thrilled that you enjoyed our surrounding beach area and restaurants. We appreciate you highlighting our large accommodations and peaceful atmosphere. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Valerie WareAssistant General Manager
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Brandon Miller front desk supervisor, Gestion de l’hôtel
Dear Michael,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday inn resort Jekyll Island
par un voyageur
Publié le 15 févr. 2024
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Brandon Miller front desk supervisor., Gestion de l’hôtel
Dear Skyler,We just wanted to take a moment to express our heartfelt gratitude for your continued support. Your loyalty as a customer is greatly appreciated, and it’s been a pleasure serving you.We’re committed to providing you with the best experience possible, and your satisfaction is our top priority. If there’s anything more we can do to enhance your experience, please let us know.Thank you once again for choosing us. We look forward to serving you again soon!Warm regards,Brandon Miller Holiday Inn resort Jekyll Island
