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DoubleTree by Hilton Hotel Johor Bahru

Property class: 4
4-star spa hotel near Komtar JBCC

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Hotel Johor Bahru

Outdoor pool, sun loungers
3 restaurants, breakfast, lunch, dinner served; local cuisine
3 restaurants, breakfast, lunch, dinner served; local cuisine
Reception
Suite, 1 King Bed, Corner | Living area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Restaurant
  • Air conditioning

Explore the area

View in a map
01-02 Menara Landmark, No. 12, Johor Bahru, Johor, 80888
  • Place, Komtar JBCC
    ‪3 min walk‬
  • Place, Johor Bahru City Square
    ‪8 min walk‬
  • Place, Johor Bahru Customs, Immigration, and Quarantine Complex
    ‪10 min walk‬
  • Airport, Johor Bahru (JHB-Senai Intl.)
    ‪31 min drive‬

Room options

View all photos for King Executive Suite With Executive Lounge Access

Minibar, in-room safe, desk, laptop workspace

King Executive Suite With Executive Lounge Access

  • Sleeps 2

View all photos for King Room, Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

King Room, Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(14 reviews)
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (High Floor)

View from room

Deluxe Room, 2 Twin Beds (High Floor)

9.4 out of 10
Exceptional
(16 reviews)
  • City view
  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

View from room

Executive Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Executive Suite with Executive Lounge Access

Minibar, in-room safe, desk, laptop workspace

King Executive Suite with Executive Lounge Access

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 93 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Twin Beds

View from room

Room, 2 Twin Beds

9.6 out of 10
Exceptional
(20 reviews)
  • City view
  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

  • City view
  • 156 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for King Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

King Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Accessible

Room, 2 Single Beds, Accessible

Room, 2 Twin Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Accessible King Room With Roll In Shower

Minibar, in-room safe, desk, laptop workspace

Accessible King Room With Roll In Shower

  • Sleeps 2

View all photos for Accessible Twin Room with Roll in Shower

Minibar, in-room safe, desk, laptop workspace

Accessible Twin Room with Roll in Shower

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed, Pool View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner

8.0 out of 10
Very good
(1 review)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room With Pool View

Minibar, in-room safe, desk, laptop workspace

Deluxe King Room With Pool View

  • Sleeps 2

View all photos for King Corner Suite With Bath Tub

Minibar, in-room safe, desk, laptop workspace

King Corner Suite With Bath Tub

  • Sleeps 2

View all photos for Two Bedroom Deluxe Family Suite

Minibar, in-room safe, desk, laptop workspace

Two Bedroom Deluxe Family Suite

  • Sleeps 5

View all photos for Executive King Room

Minibar, in-room safe, desk, laptop workspace

Executive King Room

  • Sleeps 2

View all photos for One Bedroom Suite

Minibar, in-room safe, desk, laptop workspace

One Bedroom Suite

  • Sleeps 2

View all photos for Presidential Suite

Minibar, in-room safe, desk, laptop workspace

Presidential Suite

  • Sleeps 2

View all photos for King Room

Minibar, in-room safe, desk, laptop workspace

King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Twin Room

Minibar, in-room safe, desk, laptop workspace

Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2

View all photos for Executive Twin Room

Minibar, in-room safe, desk, laptop workspace

Executive Twin Room

  • Sleeps 2

About the area

Johor Bahru

Heart of Johor Bahru.Within a 15-minute walk of this Central District hotel, you'll find Komtar JBCC and Johor Bahru City Square. Also, Johor Bahru Chinese Heritage Museum is within 2 miles (3 km) and The Mall is within 6 miles (10 km).

What's nearby

  • The Vicar Church Of Immaculate Conception - 2 min walk - 0.2 km
  • Komtar JBCC - 3 min walk - 0.3 km
  • Persada Convention Center - 5 min walk - 0.5 km
  • Johor Bahru City Square - 8 min walk - 0.8 km
  • Johor Bahru Customs, Immigration, and Quarantine Complex - 10 min walk - 0.9 km

Getting around

  • Kranji Station - 8 min drive
  • JB Sentral - 9 min walk
  • Senai International Airport (JHB) - 37 min drive

Restaurants

  • ‪Haidilao Hot Pot - ‬5 min walk
  • ‪Lepak Corner - ‬4 min walk
  • ‪Arashi Shabu Shabu KOMTAR - ‬5 min walk
  • ‪Padi Kopitiam - ‬3 min walk
  • ‪Tosca - ‬2 min walk

About this property

DoubleTree by Hilton Hotel Johor Bahru

4-star spa hotel near Komtar JBCC
DoubleTree by Hilton Hotel Johor Bahru offers its guests a full-service spa, an outdoor pool, and a hot tub. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 14096 square feet (1310 square meters) and includes a conference center. A 24-hour fitness center, a sauna, and spa services are also featured at the business-friendly DoubleTree by Hilton Hotel Johor Bahru. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Johor Bahru hotel.

  • 333 guestrooms or units
  • 17 levels
  • 3 dining venues
  • Meeting rooms
  • 14096 sq ft of conference space
  • 1310 sq m of conference space
  • Built in 2014
  • Deli
  • Beach lounge chairs
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
DoubleTree by Hilton Hotel Johor Bahru offers 333 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Crystal Leaf Beauty. Services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (MYR 15 per day)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (MYR 10 per night)
  • Valet parking on site (MYR 49 per day)
  • RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 85 to 85 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 23 2026 to May 22 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The property will be renovating from March 23 2026 to May 22 2026 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at DoubleTree by Hilton Hotel Johor Bahru

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 85 to 85 per person
  • Fee for in-room wireless internet: MYR 15 per day (rates may vary)
  • Fee for in-room wired internet: MYR 15 per day (rates may vary)
  • Airport shuttle fee: MYR 130.00 per vehicle (roundtrip, maximum occupancy 4)
  • Self parking fee: MYR 10 per night
  • Valet parking fee: MYR 49 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property enforces a strict dress code in the executive lounge. Failure to comply with this dress code may result in refusal of entry.
Outside food that emits a strong odor, including durians and mangosteens, are not permitted on the premises.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Doubletree Hilton Hotel Johor Bahru
Doubletree Hilton Johor Bahru
Doubletree Hotel Johor Bahru
Doubletree Johor Bahru
Hilton Doubletree Johor Bahru
Hilton Hotel Johor Bahru
Hilton Johor Bahru
Hotel Hilton Johor Bahru
Johor Bahru Doubletree
Johor Bahru Hilton
DoubleTree by Hilton Hotel Johor Bahru Hotel
DoubleTree by Hilton Hotel Johor Bahru Johor Bahru
DoubleTree by Hilton Hotel Johor Bahru Hotel Johor Bahru

Frequently asked questions

How close is DoubleTree by Hilton Hotel Johor Bahru to the airport?

DoubleTree by Hilton Hotel Johor Bahru is 14.1 mi (33-min drive) away from the Seletar Airport (XSP) airport, the closest popular airport to the property.

How much does it cost to stay at DoubleTree by Hilton Hotel Johor Bahru?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Johor Bahru on May 3, 2026 start from CA $104, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does DoubleTree by Hilton Hotel Johor Bahru have an airport shuttle?

DoubleTree by Hilton Hotel Johor Bahru offers an airport shuttle 24 hours a day, for a charge of MYR 130.00 per vehicle, roundtrip.

Does DoubleTree by Hilton Hotel Johor Bahru offer free breakfast?

Free breakfast isn’t provided at DoubleTree by Hilton Hotel Johor Bahru, but buffet breakfast is offered for a fee of between MYR 85 and 85 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at DoubleTree by Hilton Hotel Johor Bahru?

No, there is no casino at this hotel.

What time is check-in at DoubleTree by Hilton Hotel Johor Bahru?

Check-in begins at 3 PM.

Is there free parking at DoubleTree by Hilton Hotel Johor Bahru?

Free parking is not available at this hotel. Self parking is available for MYR 10 per night, and valet parking for MYR 49 per day.

Does DoubleTree by Hilton Hotel Johor Bahru have a pool?

DoubleTree by Hilton Hotel Johor Bahru features an outdoor pool. The pool will be unavailable from March 23 2026 to May 22 2026 (dates subject to change). The property will be renovating the pool from March 23 2026 to May 22 2026 (completion date subject to change).

Does DoubleTree by Hilton Hotel Johor Bahru have a restaurant?

There are 3 onsite restaurants, offering options like local cuisine, a poolside location, and al fresco dining.

Does DoubleTree by Hilton Hotel Johor Bahru have a spa?

Pamper yourself with a day at Crystal Leaf Beauty, where you can enjoy deep-tissue massages.

How close is DoubleTree by Hilton Hotel Johor Bahru to downtown Johor Bahru?

DoubleTree by Hilton Hotel Johor Bahru is 0.2 mi away from Bandar Johor Bahru.

DoubleTree by Hilton Hotel Johor Bahru Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 60 out of 1002 reviews
Rating 4 - Poor. 21 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are spacious and clean. Customer service are great, very friendly front desk and even cleaners at our level. The morning breakfast is impressive in terms of spread. Most Asian cuisine can be found and western too. The only draw back is its location, a bit far away from shopping malls.
Stayed 1 night in Jan 2026

8/10 Good

Gayathri

Liked: Cleanliness, amenities, property conditions & facilities
The night light wasn’t working, but overall everything else was good. We enjoyed the food at their Italian restaurant, and the breakfast spread was pretty good as well.
Stayed 1 night in Jan 2026

10/10 Excellent

Robert, Tauranga

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, fantastic rooms and nice breakfast. Restaurant is on the very expensive side for JB
Stayed 1 night in Dec 2025

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel with exceptional service
Stayed 1 night in Jan 2026

10/10 Excellent

Sze Howe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's our 2nd time here and the experience has been awesome, as before. Super friendly staff, extremely clean toilet, comfortable bed and room. The thing that impressed us most is the ability to WhatsApp directly for any things we needed, like more water or toilet paper. Everything was also brought up to us very promptly. Thank you for the great stay. We will definitely be back.
Stayed 2 nights in Jan 2026

10/10 Excellent

Noraisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and well-kept. All staff were welcoming and always ready to help.
Stayed 2 nights in Dec 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Comfort room size, staff polite, while the one staff manning the front hotel door should situate at the main entrance instead of at the side. Staff only bother to open the door only when enter or exit at his side and ignore the rest of the door.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mohammad Ridzuwan

Liked: Cleanliness, amenities, property conditions & facilities
Comfy rooms and excellent staff service
Stayed 1 night in Dec 2025

10/10 Excellent

Neo

Stayed 1 night in Dec 2025

10/10 Excellent

MinYang

Liked: Cleanliness, staff & service, amenities
Great staff and service!
Stayed 1 night in Dec 2025

8/10 Good

Chengzhi

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable overall. Unfortunately, the pillow had a noticeable smell, which could be improved to enhance the guest experience.
Stayed 1 night in Dec 2025

10/10 Excellent

Jiamei

Stayed 2 nights in Oct 2025

8/10 Good

Liana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is centrally located, within walking distance to JB City Square and Komtar. Room was clean and spacious, and staff were friendly and helpful. Breakfast had good variety. Overall a pleasant and convenient stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

Huimin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great amenities. Nothing to complain about except the road works outside (nothing they can do about it, though just to note when trying to walk to the hotel from CIQ)
Stayed 1 night in Dec 2025

10/10 Excellent

Kok

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had a great staycation and as usual the girls loved the 🍪
Stayed 1 night in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Check-in friendly and helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Kasturi

Stayed 2 nights in Nov 2025

10/10 Excellent

Jun Lun

Stayed 2 nights in Nov 2025

10/10 Excellent

Afiqri

Stayed 1 night in Nov 2025

6/10 Okay

Jennifer

Liked: Cleanliness
Place was good. Just a bit wet smell in room and a/c not cold enough. Plus booked a private car to airport and hotel said very good car but it wasn’t. Buffet was not to my liking. Not enough traditional Malaysia food. But overall it was good
Stayed 4 nights in Nov 2025

8/10 Good

Dafiena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lift feels a bit shaky and unsafe
Stayed 4 nights in Nov 2025

10/10 Excellent

Fengling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is great! From room condition to customer service. Highly recommended
Stayed 2 nights in Nov 2025

10/10 Excellent

ANDREW, BLAINE

Stayed 1 night in Oct 2025

10/10 Excellent

Wee Wen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have breakfast at the hotel but we heard from other guests and online reviews so I decided to echo their opinions. The location is very near CIQ - walkable but because of the construction works and road works and general the roads in JB are not friendly to pedestrians so we usually e-hail or Grab to the hotel. The rooms are quite spacious - it’s our 2nd stay. We had connecting rooms so that’s really proactive on the hotel reception / booking team- my thanks! The staff team at the reception were excellent and friendly. No proper Q for the check-in and we had another group that tried to skip ahead of us but the staff was adamant that they wait their turn - again my thanks. There was a bit of wait but additionally staff came out to assist! Kudos!! The cookies were well appreciated but the welcome drink was overly sweet! An option for a lemon-infused cold water would be good since it was a hot day coming into JB across the causeway. The team reached out over the WhatsApp too - connecting to the guest over this channel can be intrusive for some but I welcome such interaction being used to the in-app chat of Bonvoy. Great effort to provide this additional channel. I am not booking through the Hilton Honor app so I did not manage my stay with it. In summary, great staff, great location and still an excellent hotel in JB! Hopefully the road works and construction will end quickly and better pedestrian walkways built and it’s a hassle for the Grab driver to drive.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gayathri

Stayed 2 nights in Oct 2025