Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2021 sur Hotels
par un voyageur
Publié le 7 mars 2024 sur Expedia
This hotel has no microwave or refrigerator in the rooms. Had to go ask for a towel. Breakfast only consisted of pancake or toast. Apple or orange juice. Rooms are really small. Couldn’t take a bath because there was no drain plug for tub or bathroom sink.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the amenities and breakfast options are duly noted, and we will review them to see how we can improve our offerings. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
The rooms were awful, and dirty. The staff were very rude !
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,We apologize for the disappointing experience you had during your stay. Cleanliness and courteous service are our top priorities, and we regret that we fell short in these areas. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to regain your trust during a future visit.Sincerely,Hotel Manager
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel manager, Gestion de l’hôtel
Dear LaDreece,Thank you so much for your perfect rating! We're delighted to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
par un voyageur
Publié le 25 févr. 2024 sur Hotels
The outside door didn’t latch or secure, anyone can walk in. Shower had trouble getting it to run, little pressure, and to drain I had to wedge the shampoo bottle under the plug. This property really needs some attention, looks really run down. The staff was polite and helpful thankfully.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered during your stay, particularly with the door and shower. We will address these concerns promptly to ensure a better experience for our guests in the future. We appreciate your kind words about our staff and hope to have the opportunity to improve your perception of our property in the future.Sincerely,Hotel Manager
par un voyageur
No - just don’t…
Publié le 18 févr. 2024 sur HotelsWhere to start… the pubic hair in my bed… or the long woman’s hair on pillow, or the bugs in the room, or the stains on the sheets, or the seemingly dirty towels. It straight up looked like someone checked out of my room, they made the bed and folded the dirty towels and then rented me the room for the nights… run.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We're truly sorry to hear about the unsatisfactory experience you had during your stay. Your feedback is alarming, and we take it very seriously. This is not the level of cleanliness we strive for, and we apologize for falling short of your expectations. Rest assured, we are investigating these issues with our housekeeping team to ensure they are addressed immediately. We understand your decision not to stay with us again, but we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lucas,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable, and we take it seriously. We will address the issues you've raised to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
par un voyageur
Disgusting and disappointed
Publié le 14 févr. 2024 sur HotelsThe sheets had a yellow stain. S chunck of the carpet was missing. I couldn’t take a bath because there was no thing to stop the water, the tissue box was falling off, there’s no do not disturb on the door, the wall paint was tearing off, the walls were dirty.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Hotel manager , Gestion de l’hôtel
Dear Guest,We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is concerning, and we're addressing these issues urgently to ensure a better experience for our guests. Please rest assured that we take these matters seriously and will work diligently to rectify them. Thank you for bringing these issues to our attention, and we appreciate your understanding.Sincerely, Hotel Manager
par un voyageur
Publié le 12 févr. 2024 sur Expedia
the service an the room
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Hotel manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that you were satisfied with both the service and the room during your stay. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager
