Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024
The property did not have a swimming pool or hot tub as was advertised at time of purchase. Waffle/Pancake machines were all out of order for the whole stay. Also the AC was not working and the staff would do nothing to help, wich was the constant during our stay. Also when we needed to print some info while on our stay the computer and printer were both UNAVAILABLE for guest use. .... WE DID NOT ENJOY OUR STAY!!!
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Hello Michael, We are sorry to hear you did not enjoy your stay and apologize for the experience. We will look into all of you comments and use them as an opportunity to improve. - Red Lion Inn & Suites Kennewick Tri-Cities
par un voyageur
Publié le 2 août 2024 sur Expedia
Friendly staff, spacious room and good breakfast.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Rose, thank you for your kind words! We’re thrilled to hear that you enjoyed our friendly staff, spacious rooms, and breakfast. Your feedback is incredibly valuable, and we look forward to welcoming you back for another great stay! - Red Lion Inn & Suites Kennewick
par un voyageur
Publié le 1 août 2024
We spent the first night, then turned the other bed covers down and found bedbugs in it. Did not stay second night. Will not stsy there again.
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Randy, we're truly sorry to hear about your experience. Your feedback is very concerning, and we take issues like this very seriously. We are investigating this matter thoroughly. We hope to have the opportunity to provide a better stay for you in the future. - Red Lion Inn & Suites Kennewick.
par un voyageur
Publié le 1 août 2024 sur Expedia
Easy check in and a wonderful GM!
I will stay again!
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Todd, thank you so much for your kind words! We're thrilled to hear that you had a smooth check-in experience and enjoyed our team's hospitality. Our General Manager will be especially pleased to know their efforts made a positive impact. We look forward to welcoming you back on your next stay! - Red Lion Inn & Suites Kennewick
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The property was conveniently located.
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Loni, thank you for your kind words! We're thrilled to hear that you found our property conveniently located. We strive to offer a prime location to make our guests' stays as enjoyable and accessible as possible. We look forward to hosting you again soon! - Red Lion Inn & Suites Kennewick.
par un voyageur de Vallejo
Publié le 31 juill. 2024 sur Expedia
The facility was noisy due to a large church group staying at the motel. We were told they served breakfast in the morning usually eggs, sausage, cereal yogurt and fruit. When we arrived for breakfast the next morning at 7am there was only some fruit, some cereal and a couple of Yogurts. No juice. Just coffee
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Andrea, thank you for sharing your experience with us. We apologize for the noise caused by the in house group and for the breakfast not meeting your expectations. Your feedback is valuable, and we are addressing the breakfast service issues to ensure a more consistent and satisfying experience in the future. We hope to have another opportunity to provide you with a better stay. - Red Lion Inn & Suites Kennewick
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Room had a pipe burst and they put me in the room that smelled terrible. They gave me a can of febreeze for the smell.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Austin, we're truly sorry to hear about the issues you encountered during your stay. We are investigating the concerns you have brought forth to ensure we make the appropriate corrections. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience should you choose to stay with us again. - Red Lion Inn & Suites Kennewick
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nancy, thank you for the perfect 5/5 rating! We're thrilled to know that you had an excellent experience during your stay with us. It was our pleasure to host you, and we hope to welcome you back again soon for another wonderful stay. - Red Lion Inn & Suites Kennewick
par un voyageur
Publié le 29 juill. 2024 sur Expedia
We always get a room here when we come into town. Highly recommend it!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nancy, thank you so much for your continued loyalty and recommendation! We're thrilled to hear that you consistently enjoy your stays with us. We look forward to welcoming you back on your next visit to town! - Red Lion Inn & Suites Kennewick.
par un voyageur
Great place for longer stays
Publié le 28 juill. 2024 sur HotelsDrove till tired, then looked for a room to crash in. Was pleasantly surprised, room was much larger than expected with separate sitting/kitchen area. Complimentary breakfast was good and attendant kept area spotless.
Warning: it was a long walk to our room w no elevator. Not a problem for us (spry 74&75 yr olds) but ask for 1st floor if less mobile.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dennis, thank you for your kind words! We're delighted to hear that you enjoyed the spacious room and the complimentary breakfast. We appreciate your feedback regarding the stairs and will make sure to inform future guests about the option of a first-floor room for easier access. It was a pleasure having you stay with us, and we hope to welcome you back again soon. - Red Lion Inn & Suites Kennewick
