Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,5 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 17 mars 2024 sur Expedia
Central location for Kehie Town. Bed was hard, bathroom small. TV hard to work. Bedroom warm not air conditioned (room). Overall good.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your comments have been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
par un voyageur
Publié le 8 mars 2024 sur Expedia
My experience started out pretty bad.
We showed up and there was someone parked in our designated parking spot.
We walk up to our room and the front door is open.
Some lady is sitting in the living room.
Turns out she had an open house to sell the place.
It went downhill from there.
Internet access? No.
Key to the pool area? No.
Commentaires de Gestion de l’hôtel
21 mars 2024 par VTrips, Gestion de l’hôtel
I'm truly sorry to hear about the negative start to your experience, Michael. Please accept our sincerest apologies for the inconvenience and frustration caused by the unexpected situation with the parking spot and the open house. We understand how essential amenities like Internet access and pool access are for a comfortable stay, and we apologize for falling short in providing them to you. Your feedback is invaluable to us, and we take it seriously as we continuously work to improve our services. If there's anything we can do to make things right or if you'd consider giving us another chance in the future, please don't hesitate to reach out.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Michael C., Gestion de l’hôtel
Thanks for staying with us - we are so thrilled to hear you enjoyed your stay! Our on-site team does their best to make your stay a memorable one. We look forward to your return!
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Michael C., Gestion de l’hôtel
Thank you for the amazing review. We are so pleased that you enjoyed your time here with us! We work really hard to deliver an exceptional guest experience, and our on-site team does their best to make your stay a memorable one. We look forward to your return!
par un voyageur
Wonderful experience!
Publié le 20 janv. 2024 sur HotelsWow, the views from the balcony! Every day I saw whales while sipping my tea :) the condo has everything you need. A small cooler, a beach umbrella and chairs, tennis rackets, beach towels, and the friendliest ground and office staff ever! Mahalo Maui!
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Michael C., Gestion de l’hôtel
Thanks for staying with us, we work hard to make our guests happy and appreciate your visit. We do our best to deliver a vacation to remember and we hope to see you again real soon!
par un voyageur
Publié le 16 janv. 2024 sur Expedia
I’m giving an extra star for the great location. And the bed was comfortable. Other than that, I’ve stayed at motels that were better maintained than the unit we stayed at.
There is no AC in the bedroom and it gets hot.
The bathroom is so tiny you have to towel off still in the shower stall, there is no room to turn around outside it. Only one shower door opens, the other appears to be glued in place with some sort of thick, rust colored, creepy looking substance. Toilet paper holder is pulling away from the wall.
The living room floor has water damage. Living room drapes do not close because a part of hardware broke off and is hanging off the rod. Wish I could include photos of all the above.
We love Kihei and will keep coming back when we can but we will not stay here again. Too bad, the location is perfect.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Michael C., Gestion de l’hôtel
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not our standard. Again, we do apologize for the issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
par un voyageur
Publié le 23 déc. 2023 sur Expedia
Property was good but not wheelchair accessible.
It was very hard for a person on a wheelchair because it’s lacking a lot of things especially in the washroom, like bath seats and hand rails inside the toilet area.
Commentaires de Gestion de l’hôtel
29 déc. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your comments have been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
par un voyageur de Lakewood
Publié le 6 nov. 2023 sur Expedia
We stayed here from 10/21/23 to 10/28/23. The property was close to the beach, restaurants, stores, had two pools that were easily accessible from 9am to 9pm, front office staff were friendly and helpful during our in person contact. The parking was also convenient. It was great to have an elevator access, keyless entry to the property and easy access to the trash chute on each floor. We had a beautiful view of the ocean and lushes greens from our balcony. However, the furniture (sofa) appears to be weak and the bed felt unstable. We were afraid of moving too much because we might fall off the bed.
On the first day, we discovered the TV's volume didn't work. We notified the front office and they send maintenance to assess it. He determined the TV needs to be replaced. He returned the next day with a new TV in the box; unfortunately, the TV didn't fit on the current TV stand because it was too big. He said he told the front office that it was too big but they told him to bring it to the condo anyways to see if there is a way to set it up for use during our stay. He was not able to set up the TV and said he will let the front office know that he was not able to install the new TV; to see what they (front office staff) want him to do; either to get a new TV stand or mount it on the wall. That was Wednesday. We never heard from maintenance again and we never had the opportunity to use the TV during our entire stay. Pots needs updating too.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for these inconveniences.Your comments have been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
par un voyageur
Publié le 29 sept. 2023 sur Expedia
The location was amazing and the property was beautiful.
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
