Note fondée sur 696 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
4,2 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2024 sur Expedia
First of all, my check-in experience was awful. I booked through Expedia but the staff there said they did not have a room ready for me when I arrived. They did not seem apologetic at all and even though they tried to make it right by "upgrading" me to a beachfront view room, it ended up feeling more like a downgrade because the room did not have Wifi or a phone in the room. We also did not get any phone service, so no way of calling for help in an emergency. I had paid extra for a kitchenette with my reservation but I was told the best they could do was to add a microwave in the room. The bathroom had a terrible moldy/musty and septic tank odor. I found a cockroach on the bathroom and mold on the tiles in the shower. The bathroom door had to remain shut throughout my stay because of the terrible odor.
The pool is not heated and there never seems to be any towels available. The pool was dirty, the couches around the pool were dirty and the ping pong table on the side of the pool was quite literally falling apart. The bricks around the pool were coming loose and created a trip hazard when people walked around the pool .
We ate at one of the resort restaurant, and the service was extremely slow. No one was cleaning tables in between guests. We cleaned our own.
At any given time, everything ( water bottles, towels, bathroom, wifi etC) seemed to be out of order, out of service or otherwise unavailable.
It did not feel like a resort . I have stayed at better motels.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Grace, we're genuinely regretful to hear about the challenges you encountered during your stay. Unquestionably, your check-in process should've been smoother and it's disappointing we fell short. Additionally, the issue with your room's amenities and the condition of our communal facilities, such as the pool and the dining area, are definitely areas we need to examine closer. We appreciate your feedback regarding the room you were assigned, bathroom cleanliness and scent conditions, and availability and maintenance of various amenities. We can assure you that steps are continually taken to maintain quality and safety in these areas. We hope to have the chance to better serve you in the future.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Service, Gestion de l’hôtel
Thanks for taking the time to share your rating, Monaiye.It's unfortunate your time with us didn't measure up to the high standards we regularly share with our guests. We do hope for an opportunity to share a more positive experience that our guests are accustomed to with you soon.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
I just got back from Carambola, and there was much anticipation about how it would be after reading many of the reviews. Let me start with the positives:
- The views were absolutely spectacular and very quiet, which was what my wife and I were looking for.
- the staff was friendly and helpful. I know many people said they were rude, but we didn't experience any worker there who was nothing more than accommodating.
- We stayed in room 25; it was clean, well-kept, and had hot showers all day and night. Some people said their showers were cold, but we didn't have that experience. We only stayed for three nights, so we never requested room service.
- on the way to the hotel, we asked the taxi to stop at a market, and we picked up alcohol, snacks, and other essentials, so we were happy doing our own thing for the most part.
- The food was your typical bar food, and the drinks/bar service was no wait every time I wanted a drink (which was rare since we had our stuff).
- The beach was quiet and clean, and the water was gorgeous. They did have limited umberalls, so we found shade under the palm trees and enjoyed every minute of relaxation on the beach.
- Our taxi drivers were excellent!
Again, this is what we wanted for our 10th anniversary: a secluded, peaceful, quiet, and beautiful beach atmosphere.
Now, if you are looking for something more, this place may not be for you. It is a far ride to town; there is not much to do, and it's not a typical resort. Hope this helps
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for taking the time to share your feedback, Daniel. It sounds like you and your wife found many elements of your stay enjoyable, especially the tranquility and breathtaking views. We're delighted to hear that our team members were accommodating and your room met your expectations. It's great that you appreciated our beach's serene beauty.However, we understand the desire for a bit more activity. Your feedback is invaluable and we thank you for sharing your anniversary celebration with us. We hope to welcome you for another memorable visit in the future.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Customer Service, Gestion de l’hôtel
John, thank you for choosing to stay at Carambola Beach Resort on your visit to St. Croix. We appreciate your rating and hope to welcome you back in the near future for an even more satisfying experience. Safe travels until then.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Just delightful! Beautiful property, beach, and pool. It is quite secluded and you need to use a taxi or rent a car if you need groceries, or prefer to eat away from the hotel. Very pricey food and drinks, but I suppose that’s to be expected. The property should consider adding a gift shop for snacks, other essentials.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Service, Gestion de l’hôtel
Joanna, it's wonderful to hear you enjoyed your visit at Carambola Beach Resort. We strive to provide an enjoyable and relaxing experience with our distinctive property, pristine beach, and alluring pool. Your feedback regarding transportation options and on-site provisions provides us with room to further enhance our guests' experience. We appreciate your constructive comment about introducing a gift shop. We look forward to welcoming you back on your next visit.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Jasmine. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Service, Gestion de l’hôtel
Kyle, thank you for choosing Carambola Beach Resort for your stay in St. Croix! Your 5-star review means the world to us. We hope to host you again in the near future for another wonderful stay.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Service, Gestion de l’hôtel
Roya, it's wonderful to hear that your stay at Carambola Beach Resort met your expectations. We appreciate your high rating and hope to welcome you back to our resort in beautiful St. Croix soon. Your satisfaction is our greatest reward.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Do not visit here.. Property is run down. my husband and I were there for 5 days.. worst vacation Ever.. The front desk manager Gentra was the rudest thing.. The room was dirty.. cobb webs everywhere.. And this is supposed to be a marriot property.. Pick another property because this one is not it.. There is no one wi-fi in the room.. We had to go to the front t desk to use our phones.. Ridiculous ..Property is run down looks nothing like the pictures.. Runnn!
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Kimberly, it's disheartening to read about your recent experience. We're sorry that you encountered issues with the condition of the property and that you found your room not as clean as it should have been. It's concerning to hear you perceived a less than friendly interaction with one of our team members and we genuinely regret you felt inconveniences due to inconsistent Wi-Fi. We value your feedback as it helps us to improve, and we make it a priority to address such concerns promptly. We would be grateful for another opportunity to showcase our usual high standards of service.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank You for taking the time to leave us a 4/5 rating, Michael! We strive to provide our guests with an enjoyable stay and your praise let's us know we're succeeding. We truly hope to have you join us again for an even more exceptional stay!
