Note fondée sur 878 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2022 sur Expedia
Personnel de la réception pas à l’écoute de mes demandes.
par un voyageur
Publié le 27 mars 2024
The welcome staff & college age valets were so friendly and helpful! We LOVED all of the Tennessee touches in the decor. We’ve stayed at multiple Graduate Hotels & this decor is one of the best. The location is perfect for students and families visiting campus. The downside - the walls are very thin. Our neighbors were not being overly loud, but we could hear many conversations and noises. There was also a barking dog during the night. (Although I do like that it’s a dog friendly hotel in general). I wish Graduate hotels had a real coffee pot or pod coffee in the room vs instant powder. The instant powder teapot fits the vibe of the decor, but the powder coffee is not nearly as good as a pod or what can be bought at the coffee counter in the lobby.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Arthur, Gestion de l’hôtel
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the warm welcome from our staff and appreciated the Tennessee-inspired decor. Providing a welcoming and comfortable atmosphere is our top priority, and we're thrilled that we could create a memorable stay for you.We sincerely apologize for any inconvenience caused by noise disturbances during your stay. Please know that we take guest comfort very seriously, and we will address this issue to ensure a quieter experience for our guests in the future.Your feedback regarding the coffee amenities is greatly appreciated. We understand the importance of a good cup of coffee to start your day, and we will certainly take your suggestion into consideration as we strive to enhance our in-room offerings.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
par un voyageur de Ridgefield
Publié le 2 mars 2024 sur Expedia
decor was unique, location was ideal. some things could use refreshing and my room was not spotless clean (when i moved things on bathroom vanity, i could tell it wasn’t recentlyl washed). it wasn’t horrible, but for the price they ask, i would think it would be nicer
Commentaires de Gestion de l’hôtel
4 mars 2024 par Kaden, Gestion de l’hôtel
Thank you for bringing these matters to our attention. Your feedback about the cleanliness of the room is valuable, and I will ensure it is communicated to the relevant team to improve our offerings. We hope to welcome you back and provide a more satisfactory experience.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Kaden, Gestion de l’hôtel
Thank you for the top score! We hope to see you again soon!
par un voyageur
Publié le 28 févr. 2024 sur Hotels
I was only in town for one night, but I will absolutely be booking again for my next business trip. The young lady at the front desk was very friendly and super helpful. The room was comfy and clean, the hotel itself is close to lots of food and bars.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Manager, Gestion de l’hôtel
Thank you so much for your amazing review!
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Manager, Gestion de l’hôtel
Thank you so much for your great score!
par un voyageur de Sammamish
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Kaden, Gestion de l’hôtel
Thank you for the positive feedback! We hope to see you again soon!
par un voyageur de Northville
Publié le 21 févr. 2024 sur Expedia
Loved the charm & friendliness of this property! The rooms were very clean and comfortable
Commentaires de Gestion de l’hôtel
21 févr. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for the great feedback! We are so proud of the team for extending genuine hospitality and kindness and hope we can keep you as our loyal guest for your future travels! We appreciate your business and hope to see you again in Knoxville, or any of our other Graduate Hotel's locations!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Room ready at check in. Large bathroom - tub/ shower combo you don’t see very often. Beds extremely comfortable. Great location if visiting university of Tennessee. Highly recommend
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Kaden, Gestion de l’hôtel
Thank you for the positive feedback! We hope to see you again soon!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Graduate Knoxville feels like "home sweet home to me". Everything is perfect from the staff to the fun, quirky decor. We love staying at this hotel!
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Kaden, Gestion de l’hôtel
Thank you for the positive feedback! We hope to see you again soon!
