Note fondée sur 89 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2023 sur Hotels
Idéal si vous êtes nombreux chacun sa chambre.
Les chambres sont spacieuses
L appartement se situe idéalement à proximité des 2 quartiers historiques de Cracovie
Café et supérette en bas de l immeuble
Commentaires de Gestion de l’hôtel
11 mars 2023 par Fragola Apartments, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write a great review following your visit to one of our apartments.We are delighted to hear that you enjoyed your stay with us. We hope that your travel plans will take you back to Kraków soon and we all are already looking forward to welcoming you back. Kind Regards,
par un voyageur
Publié le 6 janv. 2019 sur Hotels
Super situation entre la vieille ville et Kazimierz. Tout est accessible à pied, la gare est à 8 min en tramway direct ou 20min à pied. Appartement très cosy et joliment décoré dans un immeuble ancien. Beaucoup de charme. La cuisine pourrait être un peu mieux équipée en vaisselle, casseroles, ustensiles de cuisine. Sinon c'était parfait et nous y reviendrons avec plaisir.
Commentaires de Gestion de l’hôtel
9 janv. 2019 par Arleta, Gestion de l’hôtel
Dear Christine,
Thank you for staying with us at the Fragola Apartments. Your feedback is very valuable to us as it helps to improve the services we provide. We sincerely apologise that we could not exceed your expectations during this visit, please do get in touch with us for your next reservation and we will ensure that everything will be perfect. We would be delighted to welcome you back in the near future.
Kind Regards, Fragola Apartments.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Fragola Apartments, Gestion de l’hôtel
Thank you for your great rating! We are very glad that your stay was successful. We look forward to your next visit. Best regards.
par un voyageur
Lovely apartment but noisy
Publié le 1 févr. 2024 sur HotelsThe apartment is excellent in terms of location and quality. Furnishings are to a very high standard and it is well maintained. Security is good. Essentials such as tea and coffee were provided. A wardrobe or similar place to hang clothes would be of benefit as this was one feature that was missing. Location is very good, just on the edge of the main tourist area so not quite as busy and the cafes, shops and restaurants nearby are not so congested. Less than 10 minutes walk to the Old Town Square. The apartment is managed by a company so is 'efficient' in its dealings rather than 'personal' but no complaints about how they organised my stay. The apartment's good location, on a major junction, is a benefit when wanting to access different parts of the city; the downside is the noise from traffic, trams and emergency services. This is manageable (unless you are particularly noise sensitive). However, the apartment is directly above a popular convenience store and from 6am to 11pm the apartment experienced noise and vibration as the entrance to the store slammed shut. No chance to sleep! Between 6am and 9am this could be every few seconds. I would urge Fragola to contact the store owner, as I am positive this can be resolved with a functioning door-arm closer. Overall, the noise from the store would discourage me from recommending the apartment. If this is not resolved, I suggest trying one of Fragola's other places or seek out somewhere else.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Fragola Apartments, Gestion de l’hôtel
Thank you for sharing your opinion and all your tips! We are sorry about the noise, but the central location can often be noisy. We also invite you to our other apartments! Best regards,
par un voyageur
Publié le 14 janv. 2024 sur Expedia
Flott leilighet med kort gangavstand til både gamlebyen og til det jødiske kvarter.
Leiligheten er bekvem, godt utstyrt og velholdt. Vi trivdes svært godt de fire døgnene vi bodde der.
Anbefales på det varmeste!
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Fragola Apartments, Gestion de l’hôtel
Thank you for your positive opinion! We are very glad that your stay was successful and that the apartment and its location met your expectations. Greetings and welcome to us again!
par un voyageur
Lovely comfortable apartment
Publié le 10 déc. 2023 sur HotelsArrived around 6.30, so dark and very icy conditions. Although given clear instructions on how to enter the building, the external electronic keypad wasn't working. The front steps were extremely icy and treacherous. Fortunately, a lady arrived to visit her friends in the block and they opened the door. In the meantime, I called the Fragola emergency number and was waiting for a call back.
We knew the apartment was on the 2nd floor, but dye to the high ceilings in the property, its actually four large flights of stairs. We managed to get out cases up and gain access to the apartment, but were unable to go back out due to the broken keypad. We received a call back to say someone was going into their office to get a key and would be half an hour, we waited an hour before calling back as it was snow covered and icy. The man arrived shortly after with a key.
The apartment itself was very warm an welcoming. The bottles of water and hot drinks available was a nice touch.
The decor and furnishings were lovely and comfortable.
Beds are comfortable with good quality bedding.
The location is great, a 5 minute walk to the main centre and to the Jewish Quarter.
Although there is a main cross section outside, we didn't think it noisy.
There are three Zabka convenience stores all a minute or two away. Bussola cafe a minute away and great for breakfast.
A tea towel will be helpful for future guests.
Commentaires de Gestion de l’hôtel
12 déc. 2023 par Fragola Apartments, Gestion de l’hôtel
Thank you for your opinion. We apologize for the initial check-in problems and the delay in resolving them. We are glad that the apartment and its location met your expectations and your stay was successful. Thank you for your valuable comments. We consider it crucial to constantly improve the comfort and amenities of our apartments. We look forward to welcoming you again soon. Yours faithfully.
par un voyageur
Fragola Apartments
Publié le 8 déc. 2023 sur HotelsGreat apartment in a good location. Comfy and clean.
Only downside is that the apartment that had was on the third floor of our building which was quite strenuous at times. But not a big issue as we were out all day.
Great company with great communication. Highly recommended
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Fragola Apartments, Gestion de l’hôtel
Dear Kerry, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our great apartment and its convenient location. We understand that being on the third floor of the building might have been a bit strenuous, especially after a long day of exploring. We appreciate your understanding, and we're glad it didn't significantly impact your overall experience. Your comfort is important to us, and we'll take your comment into consideration for future stays.It's fantastic to know that you found our company's communication commendable. We aim to provide exceptional service and effective communication throughout our guests' stays.Thank you for your kind recommendation. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another great experience in the future. Warm regards,
par un voyageur
Publié le 19 nov. 2023 sur Expedia
Nice property in a good part of town
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Fragola Apartments, Gestion de l’hôtel
Thank you for your positive opinion! We are glad that you liked the apartment and its location. Come visit us again!
par un voyageur de Barnham
Publié le 14 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Fragola Apartments, Gestion de l’hôtel
Thank you for sharing your opinion after your recent stay. We are happy you thoroughly enjoyed your visit. All the best!
par un voyageur
Publié le 2 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Fragola Apartments, Gestion de l’hôtel
Dear Elena, Thank you for your review following your recent stay. We are very happy you enjoyed your visit. It would be great if we knew what could have been improved, as Guest feedback helps us provide better service. It was a pleasure to host you and we would love to welcome you back in one of our apartments. All the best,
