Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,1 Service et personnel
2,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mars 2024 sur Expedia
No ironing board no ironing, Ac not working properly.
par un voyageur
Publié le 10 mars 2024 sur Expedia
The property has been well maintained. The rooms are neat and in good condition. The food is good as well.
par un voyageur
Publié le 5 mars 2024 sur Expedia
This is a great place to spend your holidays
par un voyageur
Publié le 11 févr. 2024 sur Expedia
A great Hotel highly recommended
par un voyageur
Publié le 7 janv. 2024 sur Expedia
par un voyageur
Publié le 2 janv. 2024 sur Expedia
par un voyageur
Publié le 3 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Lancaster Kumasi city Hotel, Gestion de l’hôtel
Dear Guest,We are truly sorry that we did not meet the promised service standards and would like to apologize for any inconvenience this might have caused. We look forward to the pleasure of serving you better on your next trip. Thank youG. Owusu(Guest Service Manager)
par un voyageur
Publié le 25 nov. 2023 sur Expedia
Okay. Clean room. Good food options. WiFi is erratic in some rooms.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Lancaster Kumasi city Hotel, Gestion de l’hôtel
Dear Guest,Thank you for taking time to review our property. We very much appreciate your commendation on our rooms and food options. We look forward to welcoming you back soon to serve you better as always.G. Owusu(Guest Service Manager)
par un voyageur
Publié le 24 nov. 2023 sur Expedia
par un voyageur
Publié le 14 nov. 2023 sur Expedia
The property was undergoing renovations which I can’t remember seeing this disclosed in the reviews. The first room we were offered had black mold in the ceiling. The hallways were dark at night… absolutely no lighting. The carpets were very soiled and stained heavily. The staff was kind and gave us a tour of what the new pool area would look like, but unfortunately the current state of the facility was not good at all especially for the price.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Lancaster Kumasi city Hotel, Gestion de l’hôtel
Dear Guest,Thank you for the feedback concerning your stay. We sincerely apologize for the inconvenience caused by defects realized in your room and any associated discomfort.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times and our guest satisfaction is our number one priority.We look forward to the pleasure of welcoming you again to the Lancaster Kumasi city Hotel to experience a better stay. Thank youGabriel O.(Guest Service Manager)
