Note fondée sur 145 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
12 juin 2023 par Tony Gratta, General Manager , Gestion de l’hôtel
Thank you for the 5/5 review! We appreciate it
par un voyageur de Plano
Publié le 26 mai 2024
Commentaires de Gestion de l’hôtel
28 mai 2024 par Cobblestone Staff, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your stay.
par un voyageur
Publié le 9 mars 2024 sur Expedia
This is a nice hotel!
Commentaires de Gestion de l’hôtel
22 mars 2024 par Cobblestone Staff, Gestion de l’hôtel
Thank you Robin!
par un voyageur
Publié le 1 mars 2024 sur Expedia
Good!
Commentaires de Gestion de l’hôtel
26 mars 2024 par General Manager, Gestion de l’hôtel
Hi Macayla, thank you for your review. We are pleased to know that you enjoyed your stay, and we look forward to your next visit.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
We got there late like around 1:30am and the service desk person was so very sweet and understanding and never once had an issue getting our room. We had breakfast the next morning and they had quite a few options. It was great. If I'm ever in the area I will be coming here to lay my head.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Cobblestone Staff, Gestion de l’hôtel
Lauren, we appreciate your feedback! We strive to ensure that each guest has an experience as positive as yours.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Cobblestone Staff, Gestion de l’hôtel
Thank you for the positive feedback Trang. We are so happy to see you had a wonderful stay!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
We had to switch rooms due to our room not being cleaned before we check in. The second room was better but there were dirty towels left, used flossing tools, and an empty toilet paper role left behind.
The food was very cold and the person in charge of breakfast did not keep up with everything staying stalled up.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Cobblestone Management, Gestion de l’hôtel
We wanted to sincerely apologize for the inconveniences you experienced during your recent stay with us. It was completely unacceptable that your room was not properly cleaned before you checked in, and I understand how frustrating and disappointing that must have been for you. We deeply regret the state in which you found the second room. The presence of dirty towels, used flossing tools, and an empty toilet paper roll is not up to our usual standards of cleanliness and attention to detail. Please be assured that I will address this matter with our housekeeping team to ensure that such oversights do not happen again in the future. We are also disappointed to hear about the issues you encountered with our breakfast service. Our aim is to provide a satisfying and enjoyable dining experience for all our guests, and it is clear that we fell short in this regard. I apologize for the cold food and the lack of attentiveness from our breakfast staff. I will personally speak to our team to ensure that they are better equipped to maintain a consistently high standard. Maria, I want to thank you for bringing these matters to my attention. Your feedback is invaluable to us as we strive to constantly improve our services. I want to assure you that your experience is not typical of our hotel, and we are committed to making the necessary changes to prevent such issues from recurring in the future.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Staff was super friendly.
I love the make your own waffle breakfast…other items were just meh.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Cobblestone Staff, Gestion de l’hôtel
Thank you Carolin for taking the time to leave us a review. We are so glad we were able to provide friendly customer service and that you loved our make your own waffle station. We are sad to see that everything else was just "meh" during your stay. We would love to know what we could of done better to make your stay amazing! Thank you for choosing Cobblestone Hotel & Suites Lamar Co.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Cobblestone Staff, Gestion de l’hôtel
Thank you for the positive feedback Kim. We are delighted to see you had a wonderful stay!
par un voyageur
Squeak squeak awake
Publié le 3 févr. 2024 sur HotelsMy bed would not stop making noise, any arm movement at night prompted a loud squeak from the metal base, I paid for 7 rooms, and hope that my clients did not have the same room experience I did.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Cobblestone Management, Gestion de l’hôtel
Charles, we wanted to sincerely apologize for the inconvenience you experienced with the bed making noise during your stay at our hotel. We understand how crucial a peaceful and comfortable environment is for our guests, and it deeply concerns us that we failed to meet your expectations in this regard. We are truly sorry for the disturbance caused by the constant squeaking from the metal base of the bed. It must have been incredibly frustrating, especially considering any arm movement would only exacerbate the noise. This is certainly not the experience we want our guests to have, and we regret that we were unable to resolve this issue promptly for you. As a valued guest who paid for seven rooms, we genuinely hope that none of your clients encountered the same room experience you did. Your satisfaction is of utmost importance to us, and we deeply apologize for falling short of providing you with the comfortable and peaceful stay you rightfully expected. Please feel welcome to reach out to us and let us know which room you specifically stayed in so we can check our equipment to rectify the problem to ensure that future guests do not encounter a similar issue. Thank you for bringing this matter to our attention, and we hope to have the chance to regain your trust in the future.
