Note fondée sur 820 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2022 sur Hotels
Hôtel neuf bien entretenu mais sans charme. Propre mais chambre sans fenêtre donc impossibilité d’aérer pour enlever odeur de javel… Lits confortables. Petit déjeuner offrant de nombreux choix. Par contre tout est sous plastique, eco-responsabilité nulle. Plein de déchets en fin de repas!
Commentaires de Gestion de l’hôtel
7 août 2022 par Regional Manager, Gestion de l’hôtel
Thank you for taking the time to write a review regarding your stay. We appreciate your feedback. The breakfast items wrapped in plastic are for health reasons, to keep items germ free. We hope to see you back on a future stay.
par un voyageur de Rock Hill
Publié le 16 juin 2024
The staff was rude and unprofessional. Other than that, it was just ok. Nothing special.
par un voyageur
Publié le 27 mai 2024
Overall alol excellent stay. My only criticism is the rooms are on the smaller side for anyone that is not staying alone.
par un voyageur
Publié le 25 avr. 2024
par un voyageur
Publié le 5 avr. 2024
par un voyageur
Publié le 23 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mars 2024 par General Manager, Gestion de l’hôtel
Thank you for choosing to stay at the Avid hotel and ranking your stay experience. We appreciate you and hope to see you again in the future.Avidly,Eric BrownGeneral Manager
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2024 par General Manager, Gestion de l’hôtel
David C,Thank you for the 5 star rating and staying with us at the Avid Hotel Lancaster. We hope to see you back again soon.Avidly,Eric BrownGeneral Manager
par un voyageur
Disappointed
Publié le 7 mars 2024 sur HotelsDefinitely not 9 like
Hotel.com said
Dirty place
Lots of noise from highway
Very disappointing especially since it
Was RATED so high
Commentaires de Gestion de l’hôtel
8 mars 2024 par General Manager, Gestion de l’hôtel
Dear Philip,It is our goal to exceed our customers expectations and we are sorry that we fell short for you. We are located on RT 30 so there is a chance of road noise. We are known for our cleanliness and service so I apologize that you were disappointed that we are rated so high by fellow travelers. We appreciate you taking the time to provide valuable feedback. We are currently in renovations that cause some more dust and dirt and debris than normal. We hope to have the opportunity to make it up to you on a future stay.Avidly,Eric BrownGeneral Manager
par un voyageur
Publié le 5 mars 2024 sur Expedia
The rooms were smaller than the average hotel in my opinion. There was only a rolling desk chair because there was no room for a lounging type chair making it a bit uncomfortable to relax in the room.
Commentaires de Gestion de l’hôtel
8 mars 2024 par General Manager, Gestion de l’hôtel
Dear Robert, Thank you for choosing to stay at the Avid hotel and providing feedback about the brand design. We appreciated the opportunity to serve you and hope to see you on a return stay.Sincerely,Eric BrownGeneral Manager
par un voyageur
Nice hotel but need to get more training
Publié le 4 mars 2024 sur HotelsIt is a new hotel, looks very nice from outside, but we have some issues with the cleaning lady. The pillows cover did not get changed when we checked in, we still see fabric on one of the pillow, and the other one got oil or blood on it. The front desk help us by getting us some new pillows. And when we take out the quilt, there got more oil/blood on the sheet. Which we did not notice until the next morning.
Commentaires de Gestion de l’hôtel
8 mars 2024 par General Manager, Gestion de l’hôtel
Dear Qing,It is our goal at the Avid Lancaster to exceed our customers expectations. We apologize that you did not receive the exceptional cleaning service that we are known for. We appreciate you taking the time to provide valuable feedback. I will use your feedback to share with the housekeeping staff. We hope to have the opportunity to make it up to you on future stay with us.Avidly,Eric BrownGeneral Manager
