Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Jimi, Gestion de l’hôtel
Dear Andrea,Thank you so much for your 5/5 rating! We're thrilled to know that you had a wonderful experience with us.Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service. We look forward to welcoming you back for another fantastic stay!Best regards,JimiAssistant General Manager
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par AGM Jimi , Gestion de l’hôtel
Here's a response to Virginia's review:Dear Virginia,Thank you for taking the time to rate your experience with us! We're delighted to see that you enjoyed your stay and gave us a high rating of 8 out of 10 stars. Your feedback is greatly appreciated, and we're always striving to provide the best possible service to our guests.If there’s anything specific you think we could improve on or any suggestions you have, we would love to hear from you. We look forward to welcoming you back in the future and providing an even better experience.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par AGM Jimi , Gestion de l’hôtel
Dear Kristen,Thank you so much for your perfect 10 out of 10 rating! We're absolutely delighted to know that you had such a positive experience with us.Your feedback is incredibly valuable to us, and it motivates our team to continue delivering excellent service. If there’s anything specific you enjoyed or any suggestions you have for us, we’d love to hear from you.We look forward to welcoming you back for another great stay!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par AGM Jimi , Gestion de l’hôtel
Dear Gloria,Thank you for rating your experience with us 4 out of 5 stars! We’re glad to know that you had a positive stay.Your feedback is important to us, and we strive to make every guest’s experience a great one. If there are any specific areas where you think we could improve or any suggestions you have, we would love to hear from you.We look forward to welcoming you back and making your next visit even better.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par AGM Jimi , Gestion de l’hôtel
Dear Clarence,Thank you so much for your perfect 10 out of 10 rating! We're thrilled to know that you had an excellent experience with us.Your feedback is greatly appreciated and motivates our team to continue delivering outstanding service. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear from you.We look forward to welcoming you back for another fantastic stay!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Staff was amazing! Clean room and location access good. Bed was uncomfortable and parking lot was crowded.
Commentaires de Gestion de l’hôtel
3 août 2024 par AGM Jimi , Gestion de l’hôtel
Dear Paula,Thank you for taking the time to leave us a review and for rating your experience with us 4 out of 5 stars. We're thrilled to hear that you found our staff amazing, your room clean, and our location convenient.We apologize for the discomfort you experienced with the bed and the crowded parking lot. Your feedback is invaluable, and we will look into these issues to improve our guests' experience.We appreciate your insights and hope to welcome you back in the future, providing you with a stay that exceeds your expectations.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Jimi, Gestion de l’hôtel
Dear Harrison,Thank you for taking the time to rate your experience with us and for giving us 4 out of 5 stars! We're glad to know that you had a positive stay.Your feedback is important to us, and we’re always looking for ways to improve our services. If there are any specific areas where you think we could enhance your experience or any suggestions you have, we would love to hear from you.We look forward to welcoming you back and making your next visit even better.Best regards,JimiAssistant General Manager
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par AGM Jimi , Gestion de l’hôtel
Dear Virginia,Thank you very much for your perfect 10 out of 10 rating! We're delighted to hear that you had such a positive experience with us.Your feedback is greatly appreciated and encourages our team to continue providing excellent service. If you have any suggestions or specific highlights from your stay that you'd like to share, we would love to hear from you.We look forward to welcoming you back for another wonderful stay!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
I was ate up really bad by bed bugs and I let the property know they said that someone would reach out and nobody has, it’s very unprofessional. The bathroom was filthy and stained. It smells like cigarettes and it’s supposed to be smoke free.
Commentaires de Gestion de l’hôtel
15 août 2024 par Eric T., Gestion de l’hôtel
Thank you for bringing this to our attention, Brittney. We take reports like this very seriously. As mentioned during our conversation, our pest control company conducted an inspection, and the results were negative for bed bugs. We apologize if this response wasn’t what you expected, and we're sorry for any inconvenience you experienced. Your feedback regarding the bathroom and smoke smell is also noted, and we will address these concerns. We appreciate your input and hope to better serve you in the future.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Property filthy and has bed bugs
Commentaires de Gestion de l’hôtel
15 août 2024 par Eric T., Gestion de l’hôtel
Thank you for your feedback, Kenisha. We take concerns like this very seriously. After learning of this situation, we had a thorough inspection conducted by our pest control company, which came back negative for bed bugs. We understand this may be frustrating, and we apologize for any inconvenience caused during your stay. We are also addressing the cleanliness issues you mentioned to improve our guest experience. Your comments are appreciated, and we’re committed to ensuring better stays in the future.