6/10 Okay
Olga
Travelled with family
Jan 7, 2025
Liked: Staff & service
Nice family holiday in absolutely overcrowded Spa
We recently had a long-awaited family holiday, staying for two nights. Overall, the experience was okay. We enjoyed dinners at the hotel’s two restaurants and spent time at the spa. The staff was very friendly and welcoming, and the location is excellent. The spa itself is one of the best in Finland, with impressive facilities and a great atmosphere.
However, it seemed the hotel was at full capacity, and the staff was unprepared for it. The queue at reception stretched outside, and I had to wait 30 minutes to check in. Also, filling in paper check-in cards seems like last century! :) Additionally, Hotels.com made a mistake with our reservation by forgetting to include spa access. Thankfully, the hotel staff handled the issue quickly and professionally - big thanks for that!
The spa was overcrowded, making it impossible to move in the water. Breakfast on Saturday morning was also chaotic, with not enough tables and many left uncleared. We had to find and clean a table ourselves.
The hotel overall feels old and in need of renovation, particularly the bathrooms. On top of that, our room was not cleaned properly, as we found someone else’s food and drinks in the minibar.
Olga
Stayed 2 nights in Dec 2024