Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 avr. 2024
Commentaires de Gestion de l’hôtel
2 mai 2024 par Customer Service, Gestion de l’hôtel
Patricia, it's great to know that your stay at Sonesta Select Las Vegas Summerlin hit the mark. We appreciate the perfect score rating you've given us on Expedia. We're looking forward to having you as our guest again. Thank you!
par un voyageur
DISGUSTING SMELL, UNFRIENDLY, STAFF!!
Publié le 7 mars 2024 sur HotelsIf you like the smell of a rotting corpse this is the hotel for you! When we first checked in the hotel and hallway smelled so good, then we got to our room and the smell so so strong we were nauseous. We called the front desk and asked to be moved and they sent someone up with air freshener. It helped for a couple of hours. We ended up leaving a day early because we couldn't handle the smell anymore. The room needs updating and deep cleaning. The carpet was new and clean, and the bed was comfortable, but everything else was awful!
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to leave us a response. We have addressed your issues with all departments to make sure this does not happen again.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Loved our stay. Spacious rooms, friendly front desk staff.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Customer Service, Gestion de l’hôtel
Kristal, it's uplifting to know you cherished your stay at Sonesta Select Las Vegas Summerlin. We're delighted to hear that our room dimensions fitted your needs and our front desk team members were able to contribute to your positive experience. We'll be eagerly waiting for your return for another excellent guest experience.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Service, Gestion de l’hôtel
Thank you for the amazing rating, Aaron!We are excited to see that you had an enjoyable experience at Sonesta Select Las Vegas Summerlin. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
par un voyageur
Publié le 6 mars 2024 sur Expedia
This was my first time staying at a Sonesta property. Parking was plentiful, the place smelled clean and fresh, and the service was outstanding. I will definitely be staying here again!
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Service, Gestion de l’hôtel
Grace, it's wonderful to hear that your initial experience at Sonesta Select Las Vegas Summerlin left such a strong impression. We're glad that our plentiful parking, inviting atmosphere, and dedicated service made all the difference. Our team eagerly anticipates your return, ensuring another remarkable stay. Safe travels until then!
par un voyageur
Publié le 4 mars 2024 sur Expedia
The door to the room would not open. There was a 1 inch gap in door and frame. Room not very clean. Hotel itself not clean. Staff not friendly. Not a great experience for first trip to Las Vegas.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Service, Gestion de l’hôtel
David, we regret that your initial impression of Las Vegas was marred due to your stay. It's concerning to hear about the issues you faced with your room and the cleanliness not meeting standards. Our team members normally strive to provide a friendly and welcoming environment. We'll address these concerns promptly as we aim to provide optimal experiences for our guests. We hope you'll consider giving us another chance to improve your view of our quality of service.
par un voyageur de Los Angeles
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Service, Gestion de l’hôtel
Brooke, we appreciate you taking the time to rate your recent stay at our hotel. It appears your expectations were not entirely met. We're committed to improving and we look forward to having another chance to better serve you next time.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Clean Hotel , reliable prices!
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Service, Gestion de l’hôtel
Alejandro, it's great to hear that you appreciated the cleanliness and the value we offer at Sonesta Select Las Vegas Summerlin. Thank you for sharing your positive experience, and we hope to have the opportunity to welcome you back.
par un voyageur
Publié le 3 mars 2024 sur Expedia
The website stated there was a continental breakfast and restaurant which was not open when we got there. The hot tub was broken, there was a strong chemical smell in the hallways and room that affected our family’s allergies and we had to find a new hotel in the morning. We came as a gymnastics group and had to get accommodations for everyone. It was very inconvenient for our team and it took two days for the allergic swelling in my eyes to subside after leaving.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Service, Gestion de l’hôtel
Erin, it's disheartening to learn of the inconveniences you faced during your visit. We typically provide breakfast and dining options, but exceptions may occur due to unexpected circumstances. We're sorry to hear about the issue with our spa amenities and the bothersome scent you encountered. Based on your feedback, our team will certainly investigate this. We understand the discomfort and trouble linked to allergies, and are deeply regretful you had to experience this. Please know, the safety and satisfaction of our guests is a top priority. We hope to have another chance to deliver a far better experience.
par un voyageur de Albuquerque
Publié le 1 mars 2024 sur Expedia
No breakfast was provided due to the fact that, the kitchen onsite was closed and it seemed it has been for a long time.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Service, Gestion de l’hôtel
Nader, thank you for your feedback. We recognize the lack of breakfast during this time may have inconvenienced you and we regret this. Please note that decisions like these are often made for various reasons, including prioritizing guest safety. Despite these challenges, we hope you'll consider another stay with us in the future.
