Note fondée sur 567 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de El Cerrito
Publié le 10 avr. 2024
Commentaires de Gestion de l’hôtel
6 mai 2024 par Heather Shull, General Manager, Gestion de l’hôtel
Hi there LISA,Thank you for leaving a rating of your recent stay. I apologize that we did not meet your expectations. Thanks again,
par un voyageur de Elburn
Publié le 18 mars 2024 sur Expedia
Stuck on the airplane for 8 hours because of the weather and couldn’t land in KC, after finally landing and getting to the hotel at 4am they tell me my room was sold because I didn’t check in… I can’t quite check in when I’m stuck on an airplane. Front desk lady was extremely rude on top of it all.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Heather Shull, General Manager, Gestion de l’hôtel
Hi there Scott, Thank you for leaving feedback on our hotel. I am very sorry that we were unable to accommodate you when you were finally able to get to the hotel. Very occasionally oversells happen and don't resolve by the end of the evening and some guests get bumped. I know that makes for a difficult arrival experience. I will be sharing your feedback with my colleagues so we can do better in the future. Again, I apologize,
par un voyageur
Publié le 13 mars 2024 sur Expedia
Hotel is remodeling and the restaurant is under construction.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Heather Shull, General Manager, Gestion de l’hôtel
Hi Barry, Thank you for leaving a review of your recent stay with us. We are renovating our restaurant and making some improvements elsewhere, we can't wait for the changes! Hope you stay with us again in the future. Thanks again,
par un voyageur
Publié le 13 mars 2024 sur Expedia
Thank you
Commentaires de Gestion de l’hôtel
13 mars 2024 par Heather Shull, General Manager, Gestion de l’hôtel
Hi Ernest, Thank you for the 5/5 rating of your recent stay with us! I hope we can welcome you back again soon. Thanks again,
par un voyageur
Publié le 13 mars 2024 sur Hotels
The hotel and surrounding area was nice.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Heather Shull, General Manager, Gestion de l’hôtel
Hi there Robbin,Thank you for leaving a review of your recent stay with us! I am glad you found our hotel and area to be nice. I hope we can welcome you back again soon. Thanks again!
par un voyageur
Publié le 12 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par Heather Shull, General Manager, Gestion de l’hôtel
Hi Bernadean, Thank you for leaving a rating of your recent stay with us. We appreciate it. Thanks again,
par un voyageur
Publié le 12 mars 2024 sur Expedia
Whirlpool was properly temped
Commentaires de Gestion de l’hôtel
12 mars 2024 par Heather Shull, General Manager, Gestion de l’hôtel
Hi David, Thank you for leaving a review of your recent stay with us! I am glad that our Whirpool worked for you. I hope we can welcome you back again soon. Thanks again!
par un voyageur
Publié le 11 mars 2024 sur Expedia
Room was clean spacious for our family, convenient to the locations we were in town visiting and reasonably priced. Didn’t realize the pool and hot tub were outside upon booking but the pool was heated.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Heather Shull, General Manager, Gestion de l’hôtel
Hi there Elizabeth, Thank you for leaving a review of your recent stay here. I am glad that we worked for your needs and I hope we can welcome you back again soon. Thanks again!
par un voyageur
Publié le 11 mars 2024 sur Expedia
When we arrived, the hotel’s restaurant was under construction. The alternate dining option provided was in a small room that was not cleaned and had minimal service; the floors of our hotel rooms also did not appear well vacuumed. For the price of the stay, I expected better upkeep and amenities
Commentaires de Gestion de l’hôtel
11 mars 2024 par Heather Shull, General Manager, Gestion de l’hôtel
Hi there Elizabeth, Thank you for leaving feedback of your recent stay with us. I am sorry that you were disappointed with your experience. I do hope you consider giving us a try again in the future. Thanks again,
par un voyageur
Publié le 9 mars 2024 sur Expedia
The cleaningis impeccable
Commentaires de Gestion de l’hôtel
9 mars 2024 par Hristijan, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn OVERLAND PARK-WEST.I am glad that you enjoyed your stay and found that cleanliness is one of the best things about this hotel. We sure hope to see you soon!
