Note fondée sur 488 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2022 sur Hotels
par un voyageur
Never Again!
Publié le 3 mars 2024 sur HotelsRoom was in very poor shape - walked in on ripped carpeting, dirty walls and ceiling was covered with spots. Lamps and outlets did not work - had to go to front desk and request one that we could use to recharge our phones. Even the nightstand clock kept making strange noises at various intervals so we unplugged it.
The bathroom had been re-done and was in good shape but the condition of the actual room and furnishings (- dark wooden desk sagged in the middle) was horrible.
First morning at breakfast at 7:10 -no staff around!!! no coffee or refill carafes, no waffle batter, no milk, no food in one of chaffing dishes and only a scoop of scrambled eggs. Very few and limited pastries and only bananas and apples. Finally went to front desk and called out for staff to talk - guy came and said he was off at 7:00 but no one else had shown up for breakfast or front desk duty. He gets breakfast started at 6:30 but that is the end of his responsibility: I asked to speak to manager and was told manager does not work on weekends: I asked for other staff to talk to and he said that he was the ONLY staff member on site and was just waiting to go home and that he could not help me. We had cold pre-packaged individual coffee cake and the remaining scoop of scrambled eggs. Other guests came in and helped themselves to access to the “staff only” area in order to get a gallon of milk so they could pour it over their cold boxed cereal.
This is totally inexcusable and probably not legal.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We are deeply sorry for the numerous issues you encountered during your stay with us. The condition of your room and the lack of maintenance is unacceptable, and we sincerely apologize for the inconvenience and disappointment it caused. We take your concerns seriously and will be conducting a thorough review to address and rectify these issues promptly. Additionally, the breakfast experience you described falls far below our standards, and we sincerely apologize for the lack of service and variety. We will be investigating the staffing and operational issues to prevent such incidents from happening in the future. We assure you that your concerns will be shared with the management team for immediate action. Customer satisfaction is paramount to us. Request your understanding and continued patronage.Sincerely, Hotel Manager
par un voyageur
Used to be nice… a little run down and broken
Publié le 1 mars 2024 sur HotelsThe hotel needs a good deep cleaning. The door didn’t work to the outside the entire time, the ice machine was broken , breakfast options were just ok. They also need more staff. Beds are fine,
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cathy,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the issues you've raised regarding cleanliness, maintenance, breakfast options, and staffing levels. Your satisfaction is important to us, and we will work diligently to make improvements. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear William,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
⭐️⭐️⭐️...Very basic hotel. Front desk staff was not at desk on arrival or check out so we had to wait for them to appear. Hotel is full of pink sticky notes denoting areas that need repairs & they were everywhere. Obvious bodily fluid stain on pull-out couch mattress. Included breakfast is underwhelming. If you're looking for a quick, basic place to lay your head as you pass through the area, this will work.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Leslie,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. It is disappointing to hear about the lapses in service at the front desk and the condition of the room, including the bodily fluid stain on the pull-out couch mattress. Your feedback regarding the breakfast and the need for repairs is duly noted, and we will work diligently to address these issues to improve the overall guest experience. We appreciate your candid review and hope to have the opportunity to exceed your expectations should you choose to stay with us again in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 13 févr. 2024 sur Hotels
Easy check in and very clean
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Paul,Thank you for your stay. We're thrilled to hear that your check-in experience was smooth and that you found our hotel to be very clean. Providing a seamless and welcoming experience is our goal, and your positive feedback is truly appreciated. We look forward to hosting you again in the future.Sincerely, Hotel Manager
par un voyageur
Nice place, great location
Publié le 25 janv. 2024 sur HotelsNice clean hotel, spacious room, in a great location. Fantastic breakfast layout, ample parking. Recommended
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joseph p,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay at our hotel. It's great to know that you found the hotel nice and clean, the room spacious, and the location convenient. We're also pleased that you enjoyed the fantastic breakfast layout and had ample parking. Your recommendation is greatly appreciated. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We appreciate your feedback and apologize for any shortcomings during your stay. Your input is valuable, and we will use it to address the issues you encountered to enhance our services. If there are specific details you'd like to share, please feel free to reach out.Sincerely, Hotel Manager
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Staff friendly and overall quaint option for quick overnight trip
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tracey,Thank you for your stay and positive feedback. We're pleased to hear that you found our staff friendly and the overall atmosphere quaint, providing a suitable option for your quick overnight trip. We appreciate your choice and hope to welcome you back for future stays.Sincerely, Hotel Manager
par un voyageur
Publié le 9 janv. 2024 sur Expedia
No hot water in shower. Shower head did not work. Towels not clean. TV remote did not work. TV not functional. Juice dispenser in dining room does not work.
Other than above grear
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Conor,Thanks for the feedback. We are sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. Hope you will visit again soon.Sincerely, Hotel Manager
