Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 déc. 2023 sur Expedia
非常好之選
Commentaires de Gestion de l’hôtel
15 déc. 2023 par LJGGH, Gestion de l’hôtel
Yi ggv ddiuq xeq ga mo！巍峨玉龙神山，呆萌羊驼矮马，浓郁纳西风情楼阁为您的假期增添别样体验。酒店将传统的纳西族建筑与现代设计相结合，以现代之笔诠释了雍容典雅的中式楼阁，让您感觉仿佛行走在丽江古城的街道之上，绿植成荫，鲜花四季不败，让您和家人忘记城市喧嚣，享受度假的乐趣。衷心的希望我们的服务可以为您的旅途增光添彩，酒店全体成员期待与您下次再会，祝您身体健康、天天开心、一切安好！
par un voyageur
Publié le 5 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2023 par LJGGH, Gestion de l’hôtel
Yi ggv ddiuq xeq ga mo！巍峨玉龙神山，呆萌羊驼矮马，浓郁纳西风情楼阁为您的假期增添别样体验。秀雅古朴的建筑群落，曲径通幽中，江南水色的神韵与纳西元素完美融合，大堂的设计也有着浓浓的民族特色，木阁素瓦中，点缀其间的艺术作品别具古意。非常荣幸得知您对我们酒店的满意，能为您在丽江的短暂驻足留下美好回忆，是我们一直秉承和追求的观念。您的满分给了我们很大信心和鼓励。期待在不久的将来可再次为您服务并祝您身体健康、万事如意！
par un voyageur
Publié le 28 juill. 2023 sur Expedia
環境不錯，酒店餐廳早餐，滇香馆晚餐都不錯。房內設施舊，畢竟是5星級酒店，都有應該的清潔、整齊。開水喉就有熱水，但有時水溫不穩。想起來房間床頭的usb 是壞的，電話充電最好帶齊插頭。第一天到步時門口的職員叫我把行李不要帶進登記大廳，語氣不太友善。進去發現其他客人都是自己帶著的，登記完畢後發現那個職員走了去開車送客人回房間，我那行李箱沒人看著， 那時候在旁邊的客人蠻多！
Commentaires de Gestion de l’hôtel
31 juill. 2023 par LJGGH, Gestion de l’hôtel
Al la laq lei！我们十分重视您住店期间的的感受和建议，很抱歉让您和家人有这段不愉快的经历。在部分细节没有达到凯悦集团的标准，这也是我们的失职和应该反省的地方。但这样的情况绝对是偶然现象，我们已经与酒店管理团队反馈并做出了相应的整改，希望这小小的意外，不会影响您继续选择凯悦，继续选择丽江金茂凯悦臻选酒店。我们已经做好了万全的准备，期待您的再次莅临，祝您生活愉快！
par un voyageur
Publié le 22 juin 2022 sur Hotels
par un voyageur
Publié le 31 déc. 2021 sur Hotels
景色无敌，环境舒服，非常适合度假之选。
par un voyageur
完美体验
Publié le 11 déc. 2019 sur Hotels非常好，值得拥有
par un voyageur
Publié le 17 nov. 2019 sur Expedia
Spacious room. The hotel was quiet, in fact too quiet it felt like a ghost town. The shopping area located inside the property was all closed and locked up, and you don't see that many guests around. Service was subpar, definitely not Hyatt's standards.
Commentaires de Gestion de l’hôtel
21 nov. 2019 par Amanda, Gestion de l’hôtel
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, the Unbound Collection by Hyatt. and taking the time to share your valuable feedback with us. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!
par un voyageur de 부산
Publié le 11 nov. 2019 sur Expedia
아주 고급지구요 호텔내에서 산책만 해도 힐링되네요
수허고전 리장고전
전부 다 가깝구 좋아요
택시도 금방금방 잡아주시고 영어로 소통 가능합니다
par un voyageur
Quite and beautiful
Publié le 27 sept. 2019 sur HotelsFood there is not at the standard of this brand I have tried.
Commentaires de Gestion de l’hôtel
21 nov. 2019 par Amanda, Gestion de l’hôtel
Dear Guest, thank you for choosing to stay at Jinmao Hotel Lijiang – The Unbound Collecting Hyatt and taking the time to share your valuable feedback with us.Your comments about the food selection has been documented and will certainly be looked into. We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests. We do hope to be able to welcome you back here again for your next trip in Lijiang.
par un voyageur
Beautiful property hindered by sloppy service
Publié le 10 sept. 2019 sur HotelsThe Property is beautiful.
The service by staff is not so great. When arrived , no staff to welcome or help with luggage. Arrived 3pm time slot. During departure 5am - also no one to help and say good bye.
StAff is sleepy - not sure if is due to low season and not so many people.
Commentaires de Gestion de l’hôtel
21 nov. 2019 par Amanda, Gestion de l’hôtel
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, the Unbound Collection by Hyatt. We are very happy to hear you had a nice time here. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!
