El Polo Hotel & Suites

4.0 star property
4-star hotel near United States of America Embassy Lima

Choose dates to view prices

Photo gallery for El Polo Hotel & Suites

Daily buffet breakfast for a fee
Grand Suite | Bathroom
Front of property
Premium bedding, down comforters, minibar, in-room safe
Senior Suite, 2 Double Beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima, 33
  • Place, Centro Comercial El Polo
    ‪1 min walk‬
  • Place, United States of America Embassy Lima
    ‪2 min walk‬
  • Place, Jockey Plaza
    ‪5 min drive‬
  • Airport, Lima (LIM-Jorge Chávez Intl.)
    ‪44 min drive‬

Room options

Premium Room

9.0 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

Deluxe Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Senior Suite, 1 Queen Bed

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

Deluxe Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 55 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Senior Suite, 2 Double Beds

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Grand Suite

  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the area

Santiago de Surco

In Santiago de Surco .Your stay at this hotel will put you steps from United States of America Embassy Lima and a 5-minute walk from San Pablo Clinic. Also, Clínica Internacional, Sede Surco is within half a mile (1 km) and Jockey Exhibition Center is within 2 miles (3 km).

What's nearby

  • Centro Comercial El Polo - 1 min walk - 0.1 km
  • United States of America Embassy Lima - 2 min walk - 0.2 km
  • ESAN University - 15 min walk - 1.3 km
  • Jockey Exhibition Center - 5 min drive - 2.3 km
  • Jockey Plaza - 5 min drive - 1.9 km

Getting around

  • San Juan Station - 9 min drive
  • Los Jardines Station - 15 min drive
  • Jorge Chávez Intl. Airport (LIM) - 41 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Isolina Taberna Peruana - ‬4 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪La Lucha El Polo - ‬2 min walk
  • ‪Osaka - ‬3 min walk

About this property

El Polo Hotel & Suites

4-star hotel near United States of America Embassy Lima
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. 2 meeting rooms and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly El Polo Hotel & Suites. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 4-star Santiago de Surco hotel is smoke free.

  • 60 guestrooms or units
  • 7 levels
  • 2 buildings
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Built in 1998
  • Deli
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
El Polo Hotel & Suites offers 60 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Similar properties

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 18 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Day bed
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Polo Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 18 for children
  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 45 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 10 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 20333712505

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

El Polo Apart Hotel Surco
El Polo Apart Surco
El Polo Apart Hotel And Suites
El Polo Apart Hotel Lima
El Polo Apart Hotel
El Polo Apart
El Polo Apart Hotel Suites
El Polo Apart & Suites
El Polo Apart Hotel Suites
El Polo Apart Hotel & Suites Hotel
El Polo Apart Hotel & Suites Santiago de Surco
El Polo Apart Hotel & Suites Hotel Santiago de Surco

Frequently asked questions

How close is El Polo Hotel & Suites to the airport?

El Polo Hotel & Suites is 20.4 mi (41-min drive) away from the Jorge Chávez Intl. Airport (LIM) airport, the closest popular airport to the property.

How much does it cost to stay at El Polo Hotel & Suites?

As of Jun 10, 2026, prices found for a 1-night stay for 2 adults at El Polo Hotel & Suites on Jun 27, 2026 start from CA $208, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Polo Hotel & Suites have an airport shuttle?

El Polo Hotel & Suites offers an airport shuttle 24 hours a day, on request, for a charge of USD 45 per person, one-way.

How close is El Polo Hotel & Suites to the beach?

This hotel is 6.7 mi (24-min drive) from Costa Verde and 7 mi (28-min drive) from Waikiki Beach. Don't forget your sunscreen!

Does El Polo Hotel & Suites offer free breakfast?

Free breakfast isn’t provided at El Polo Hotel & Suites, but buffet breakfast is offered for a fee of USD 18 for adults and USD 18 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at El Polo Hotel & Suites?

No, there is no casino at this hotel, but Casino Golden Palace (8-min drive) is nearby.

What time is check-in at El Polo Hotel & Suites?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM.

Is there free parking at El Polo Hotel & Suites?

This hotel offers free self parking.

Does El Polo Hotel & Suites have a pool?

El Polo Hotel & Suites does not have a pool.

Does El Polo Hotel & Suites have a restaurant?

El Polo Hotel & Suites is home to Polo Bistro, which features international cuisine.

Does El Polo Hotel & Suites have a spa?

There are no spa services available at this hotel.

How close is El Polo Hotel & Suites to downtown Santiago de Surco?

El Polo Hotel & Suites is 3.1 mi away from Santiago de Surco.

El Polo Hotel & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 49 out of 95 reviews
Rating 8 - Good. 25 out of 95 reviews
Rating 6 - Okay. 15 out of 95 reviews
Rating 4 - Poor. 2 out of 95 reviews
Rating 2 - Terrible. 4 out of 95 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
The staff was great.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was helpful and attentive, the room was clean and perfect
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service
Excellent service and rooms
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

KENNETH MARTINEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

BERTHA

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Stayed 11 nights in Feb 2023
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great ! Staff and service wonderful 👍
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirtiest hotel ever

Dirtiest hotel ever.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Caius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

Rudiney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good but much expensive
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grear location!

Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Staff nota Very friendly, noisy maintenance. Full of bugging procedures.
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Zeng

Disliked: Room comfort

not match five stars

I think this hotel has three stars at most. The tariff is too expensive. Their service and installation doesn't match the price at all.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

CONRAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
Stayed 8 nights in Mar 2022
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Luis Falen

Liked: Cleanliness, staff & service, property conditions & facilities
Limpios y acogedores
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

MARIA FERNANDA REYES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones
Stayed 3 nights in Feb 2022
Verified

8/10 Good

carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have stayed in Lima.
Stayed 4 nights in Dec 2021
Verified

8/10 Good

Luis

Tipo de Servicio

Servicio Regular
Stayed 1 night in Aug 2020
Verified

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort

Problema con servicio de Internet

Buena atención solo lamentable el servicio de internet presentó problemas casi todo el día
Stayed 2 nights in Aug 2020