Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Needs some attention
Publié le 15 avr. 2024 sur HomeAwayFirst of all it took us more than 20 minutes to get the door to unlock. When we finally got in, the house was very dirty. The fold out beds had food crumbs on them. The bedding on the upstairs bed had what looked to be poo on them. We had to wash all the bedding ourselves before we could sleep. There was broken glass in the garage. There was a cigar left on the balcony. The microwave didn't work. There was a no shoes policy, but the floors were very dirty. I called the next day, and sent pictures of everything. They apologized for the state of the house. We asked for late checkout but we were told that they had someone coming right after us. Then they sent one guy to clean the whole house as we were checking out. No way could one person deep clean the whole house in the amount of time he had until check in. And it definitely needed a good deep clean.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback, Laurie. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Multi-generational fun!
Publié le 29 déc. 2023 sur HomeAwayOur family loved our stay! Ages 21-89 and there was plenty of space for everyone!
par un voyageur
Great place to stay!
Publié le 24 oct. 2023 sur HomeAwayWe enjoyed our time at this property! When looking there were so many options, this fit with some of our important criteria; ocean view, hot tub, kids entertainment... but came with a fair rental fee. We would revisit the home again!
par un voyageur
Property needs updated
Publié le 28 sept. 2023 sur HomeAwayThis rental is in need of a serious remodel. The view of the ocean would be amazing with new windows. The overall cleanliness was so-so. Despite all of this, our family still had a good time. The beds were comfortable and the hot tub was a plus!
Commentaires de Gestion de l’hôtel
14 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Beckee, for your feedback! We are happy you enjoyed this home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur de Vancouver, WA
Perfect beach view
Publié le 4 avr. 2023 sur HomeAwayThere wasn’t enough towels to use since because of the hot tub.. the white towels in the bathroom has stains. The paper product provided wasn’t sufficient.
They kitchen doesn’t have any larger serving bowls. There wasn’t any foil or plastic wrap.
par un voyageur
Family trip
Publié le 26 févr. 2023 sur HomeAwayThe house was beautiful, great view and easy access to the beach. Plenty of room for our family of nine. I would definitely stay again.
The only problem we had was the leak from the garbage disposal.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Ruby, thank you so much for sharing your experience with us, we're so pleased you enjoyed our home and that it was a perfect fit for your family! It's great to know you would stay here again, we'd love to have you back. We're sorry you experienced an issue with the garbage disposal and our local manager assured us that the local team is working to resolve any issues. We enjoyed having you as our guest and we look forward to hosting you again.
par un voyageur de Turner
Three generations enjoying the the coast.
Publié le 8 nov. 2022 sur HomeAwayThis house was awesome for our family visit to the beach! Lots of space to spread out and to gather together. The view is spectacular! Kitchen is well stocked for prep cooking and serving meals and beds were very comfortable. We are planning a return!
par un voyageur
Roads End
Publié le 14 sept. 2022 sur HomeAwayThe house was a great fit, great location. Terrible parking!! The house could have been cleaner. Floors were not clean and one bathroom not clean. Fireplace didn’t work snd TV downstairs didn’t work. It could use some deep cleaning.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback, Karen. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. If there are any concerns or areas in need of additional attention, we hope to be notified so we can make sure any issues are addressed. We look forward to hosting you for a great stay in the future.
par un voyageur
Summer 2022
Publié le 12 sept. 2022 sur HomeAwayHouse was dirty, dishes were dirty, it was hot no air conditioner, it wouldn’t set to a cooler level so sleep was miserable
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hello Victoria, we are disappointed to hear of the negative experience you had while using our services. Please know the home is not listed as having air conditioning as an amenity. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. If there are any concerns or areas in need of additional attention, we hope to be notified so we can make sure any issues are addressed. We look forward to hosting you for a great stay in the future.
par un voyageur
Family Time
Publié le 26 août 2022 sur HomeAwayThis house was well equipped for the littles, if you can block stairs. The extra fridge in the garage was so nice.
