Note fondée sur 423 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2024
Xxx
par un voyageur
Publié le 25 mai 2024
I don’t have any complaints with the staff.
par un voyageur de Berwyn
Publié le 27 févr. 2024 sur Expedia
no laundry.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
It was a very friendly and clean facility we've have stayed at.
The price was very reasonable as well.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Very kind front desk staff and housekeeping staff. Breakfast was very good. Enjoyed my stay and will stay there anytime I’m in town.
par un voyageur
Avoid this Hotel at All Costs - Family in distres
Publié le 12 févr. 2024 sur HotelsExperience: Budget hotel masquerading as a Holiday Inn Express & Suites
This hotel's lack of accountability and empathy turned our family vacation into a nightmare, especially for our daughter's 10th birthday. Despite promises of a functioning pool, even confirmed by several calls in advance, we arrived to find it closed for "surprise maintenance." Wow. The manager refused to help, offering no solutions or refunds. Even Hotels.com struggled to get them to understand the policies, rules, good faith concerning such matters, and then they struggled to reach them on the phone. They basically ghosted us and Hotels.com. Manager wasn't even on property. All they wanted was to keep our money and repeat their refund policy ignoring their requirement to honor what we were promised when we booked.
Key Issues:
Broken Promises: Promised a functioning pool, failed to deliver, and said they had no idea about the closure.
Unprofessional Management: Ignored calls and requests, offered no solutions. Hotels.com ended up refunding us since Holiday Inn avoided accountability and even answering the phone. Manager was off-site.
Lack of Empathy: As displaced Maui wildfire victims, we were already stretched thin emotionally and financially. Their lack of understanding and inflexibility made a challenging situation even harder, especially when celebrating our daughter's birthday.
Bait-&-Switch Tactics: Promised amenities, then claimed ignorance when unavailable.
Alternative: Hilton Home2 Suite
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Clean and pleasant staff. Overall a nice place to stay at a decent price.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Room was very clean and smelled great, and had a full breakfast downstairs every morning.
par un voyageur
Mad asf
Publié le 30 janv. 2024 sur HotelsLoud kids upstairs. Came in over night for work and got no sleep. The front desk was no help didn't even offer to move rooms.
par un voyageur de Eagle River
Publié le 27 janv. 2024 sur Expedia
