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Charles Hope Apartments Brentford

3.5 star property
3.5-star apartment near Royal Botanic Gardens, Kew

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Photo gallery for Charles Hope Apartments Brentford

Exterior
Three Bedroom Apartment - Balcony
Superior Studio | Private kitchen
Superior Apartment | Living area
Two Bedroom Apartment | Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Dryer
  • Washer
  • Pet-friendly
  • Kitchen
  • Free WiFi

Explore the area

Map
Building 4, New Horizons Court,, Brentford, England, TW8 9ET
  • Syon Park
    ‪9 min walk‬
  • Twickenham Stadium
    ‪7 min drive‬
  • Royal Botanic Gardens, Kew
    ‪11 min drive‬
  • London (LHR-Heathrow)
    ‪14 min drive‬

Room options

View all photos for Deluxe Studio

Deluxe Studio | Private kitchen

Deluxe Studio

  • 42 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Apartment - Balcony

Three Bedroom Apartment - Balcony

Three Bedroom Apartment - Balcony

  • 39 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Two Bedroom Apartment - Balcony

Two Bedroom Apartment - Balcony | Private kitchen

Two Bedroom Apartment - Balcony

  • 67 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Apartment

One Bedroom Apartment | Private kitchen

One Bedroom Apartment

  • 39 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Apartment - Balcony

Superior Two Bedroom Apartment - Balcony | Private kitchen

Superior Two Bedroom Apartment - Balcony

  • 39 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Living area

Two Bedroom Apartment

  • 35 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Studio

Superior Studio | Private kitchen

Superior Studio

  • 42 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio | Living area

Standard Studio

  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Apartment

Superior Two Bedroom Apartment

Superior Two Bedroom Apartment

  • 67 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Apartment

Superior Apartment | Living area

Superior Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apartment - Balcony

One Bedroom Apartment - Balcony | Private kitchen

One Bedroom Apartment - Balcony

  • 39 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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About the area

Brentford

In Brentford .You'll find Thames River and Ealing Broadway Shopping Center within 3 miles (5 km) of this apartment. Twickenham Stadium and Royal Botanic Gardens, Kew are also within 3 miles (5 km).
View more Apartments in LondonOpens in a new window

What's nearby

  • Boston Manor Park - 6 min walk - 0.5 km
  • Syon Park - 9 min walk - 0.8 km
  • Twickenham Stadium - 7 min drive - 4.0 km
  • Ealing Broadway Shopping Center - 7 min drive - 3.6 km
  • Royal Botanic Gardens, Kew - 11 min drive - 2.4 km

Getting around

  • Boston Manor Underground Station - 2 min drive
  • Syon Lane Station - 4 min walk
  • Heathrow Airport (LHR) - 23 min drive

Restaurants

  • ‪YO! Isleworth Tesco Kiosk - ‬7 min walk
  • ‪Magpie and Crown - ‬18 min walk
  • ‪Feather & Heart - ‬17 min walk
  • ‪The Rising Sun - ‬17 min walk
  • ‪Cafe Sorrento - ‬10 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Charles Hope Apartments Brentford

3.5-star apartment near Royal Botanic Gardens, Kew
Charles Hope Apartments Brentford offers its guests concierge services, express check-out, and an elevator. Public spaces have free WiFi. Self parking is free.

This 3.5-star Brentford apartment is smoke free.

  • 55 guestrooms or units
  • Charging station for electric cars
  • Front desk (limited hours)
  • Express check-out
  • Concierge
  • Elevator
  • No smoking on site
Charles Hope Apartments Brentford offers 55 accommodations with washers/dryers and coffee/tea makers. Accommodations have separate sitting areas and include dining tables and kitchen islands. Beds feature premium bedding. 32-inch LED televisions come with digital channels. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided weekly.

Languages

English, Italian, Maltese, Spanish

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Separate sitting area

Entertainment

  • 32-inch LED TV with digital channels

Laundry

  • Washer/dryer

Work spaces

  • Desk
  • Desk chair

Comfort

  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: GBP 150 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Elevator (36 inch wide door)
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (weekly)
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps

Location highlights

  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system

General

  • 55 units
  • Double-glazed windows
  • Electric car charging station

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, front desk (limited hours)

Pets

  • Pets: GBP 150 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay (for stays between 16 January - 25 March)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Hope Apartments Brentford Apartment
Charles Hope Apartments Brentford Brentford
Charles Hope Apartments Brentford Apartment Brentford

Charles Hope Apartments Brentford Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 61 reviews
Rating 8 - Good. 19 out of 61 reviews
Rating 6 - Okay. 8 out of 61 reviews
Rating 4 - Poor. 1 out of 61 reviews
Rating 2 - Terrible. 3 out of 61 reviews

9.0/10

Cleanliness

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

molly

Liked: Cleanliness
Good stay, will definitely be back
Stayed 2 nights in Feb 2025

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment itself was fine for our one night stay, clean with good quality figments. The location isn’t great as it is located overlooking a major road (A4) which was busy the majority of the time and associated noise was intrusive. The booking process is thorough and resulted in having to provide multiple forms of ID for all persons occupying the property. Once online checking was completed I received comprehensive access instructions for the site and the apartment number I would be occupying via email and SMS. However in the week leading up to our stay the allocated apartment changed 3 times, the last via an SMS message 45 mins before we arrived. Alas the code we were given didn’t work on apartment door. This was resolved eventually by a helpful person on their helpdesk who advised us to go the originally allocated apartment where she issued a new code. All in all OK, but not somewhere I’d stay at again.
Stayed 1 night in Feb 2025

10/10 Excellent

Massimo

Travelled with family
Liked: Cleanliness, room comfort

Great value for money, with good transport links

Really good value for money! Very conveniently located with very good public transport links to central London. EV chargers in the car park actually do work once you look for name on the wallbox, not the location on the app (as they don’t exist there). We will certainly use this premises in the future again. Cleanliness in the car park and surroundings of the property was initially not great, however it was cleaned up after a few days, guess it was related to Christmas absences of staff.
Stayed 7 nights in Dec 2024

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, property conditions & facilities
I traveled from the US with my wife, daughter (13 yrs old) and my nephew (16 yrs old). We were visiting friends near Richmond, London, England. We were also traveling around England with a rental car. Most hotels around England do not come with parking so this is a big plus. They have an underground parking where you use a PIN to enter and exit. There is not much to do around the neighborhood but since we have a car it was not an issue. One complaint my wife had was that the hot water for her bath was not hot enough. Another minor complaint is, the unit has a washer but no dryer. I know the hotel description does not mention laundry.
Stayed 1 night in Dec 2024

8/10 Good

SUBHASH

Business traveller
Liked: Cleanliness, room comfort
Stayed 28 nights in Nov 2024

10/10 Excellent

angela

Liked: Cleanliness, room comfort
Very clean nice apartment. Little hard to find at first, but once clarified the entrance easy to find and enter
Stayed 2 nights in Oct 2024

8/10 Good

Joseph

Liked: Cleanliness, room comfort
Great stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Pamela A

Travelled with group
Liked: Cleanliness, amenities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Lisa

Liked: Cleanliness, room comfort

Great option if location suits you

Spacious, clean, and updated apartment close to the storage unit I use. Def use again. There was a lot of comings and goings in the hall in the night but when I closed the bedroom door it eliminated a lot of the noise. Note that the 3pm checkin means your door code won't work until 3pm. That part confused me. Photos of apartments aren't necessarily representative. There's a lot of admin to get IN and OUT ... if location suits you then it's a great option overall.
Stayed 1 night in Aug 2024

10/10 Excellent

Bella Velinova

Travelled with family
Liked: Room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Kelly

Business traveller
Liked: Cleanliness, room comfort

Always great & consistent.

I always find these apartments a great location for my work & with parking available even better. I arrived to a warm apartment but with a fan in the room & turned on, which was appreciated. The electric charging in the car park was not working so I was unable to charge my vehicle, I had this issue last time & noticed that no one else was charging. A suggestion of improvement would be to include which building you are in by talking about the car park, if you arrive by car it isn’t always obvious if you need to be entering from the top or bottom of the car park. I have experienced guests wandering aimlessly in the past for this reason. I still struggle to be clear (after circa 10 visits) to be clear on this point
Stayed 1 night in Jul 2024

10/10 Excellent

DANILO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean room
Stayed 1 night in Jul 2024

6/10 Okay

Lesley

Travelled with group
Liked: Cleanliness, room comfort

Clean and spacious but there were problems

Clean, spacious and safe appartement. Could have been really good but had not sufficiently checked before our stay. The hairdryer was missing and the TV did not work (remote possibly needing new batteries). We had a reply after communicating this ( also a broken drawer ):" Thank you for reaching out (! !). You will not be held responsible" but no one brought hzirdryer or batteries for the next day ( 2 night stay). The oven and microwave took some time to work out - and we switched off the 'air connditioning ' in the bedrooms in sheer frustration as even following the indtructions in a downloaded manual didnt work. Everything thing looked lovely but not at all practical.
Stayed 2 nights in Jun 2024

6/10 Okay

EMMADORIS

Business traveller
Liked: Room comfort
There were different strands of hairs on the bed so beddings probably weren’t changed There were no pods for the coffee machine and the kettle wasn’t working so a bad start to the morning as had to be at work at 8am
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey, Artesia

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nikos

Business traveller
Liked: Cleanliness, room comfort

Customer Service

Customer service team are excellent - second to none!
Stayed 2 nights in Apr 2024

10/10 Excellent

Laurence

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable.
Stayed 4 nights in Apr 2024

6/10 Okay

bragi

Travelled with family
Liked: Cleanliness, room comfort

Disaster.

Disastrous booking and check in procedure. After you book the apartment then the problem rally begins. You will have to fill in all kind of information including screenshot of ALL the passports of your family. Then to check in with all this complications the procedure might take you hours. There is nobody in the receptions and to find your apartment is nearly impossible. I had apartment 11 and to get there I had to take a lift to the cellar, then enter the car park, then exit via some slope and then go up spiral chairs. I am astonished that the good employee of the company was able to guide me into my apartment. The positive thing is that their phone help is good, the operators try all they can and are very helpful but somehow the management and the procedure is way too complicated. The one who is designing the procedure of checking in seems not to know what "user friendly" means. In addition to all my problems above electricity went out in my apartment and the day we left there was no hot water. Get another management is my advice.
Stayed 1 night in Apr 2024

8/10 Good

Anwar

Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Mehmetcan

Travelled with family
Stayed 2 nights in Feb 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
After a night in a horrible hotel, this flat was amazing. It was exceptionally clean, beds were great, and kitchen had everything you could need. We walked over to a restaurant for dinner that was recommended in the listing’s app and then to a grocery store. There was a washer/dryer in the unit so we were able to catch up on some laundry. We would love to stay here again if the occasion presents itself.
Stayed 1 night in Dec 2023

8/10 Good

Addoo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is modern and more spacious than your typical hotel room. However, having spoken to the property representatives regarding the windows being unlocked and opening on its own upon entry, making the apartment cold (especially during the Winter) and been promised to send someone to check out the window/drop off but no-one visiting to resolve the issue.
Stayed 3 nights in Nov 2023

2/10 Terrible

Ronaldo

Stayed 1 night in Nov 2023

8/10 Good

Andrew

Travelled with partner
Liked: Amenities
A great place to stay. About 1 hour from central London. The accommodation was clean and we had all we needed to enjoy our stay. However on both nights we were subject to unacceptable noise from incoming residents between 3am-6am.
Stayed 2 nights in Nov 2023