Grand Sapphire Hotel & Banqueting offers its guests multilingual staff and an elevator. Public spaces have free WiFi and wired Internet. Self parking is free.
This is no sapphire, its a polished rock. We first had to wait for the frontdesk to finish his cigarette before we could check in.There is so much incense that one person had an asthma attack from entering the lobby. The room I got was below par - no room to hang clothes and it was also doused in incense, which was impossible to air out. Very disappointed with this stay
The room was adequate, could have done with a bedside lamp, the tap was loose, the quilt was not adequate and no bath towel
Breakfast was basic, no attendant , and could have done with some low music
Unfortunately, on this ocassion, I can't give a good review.
113, the room I was given, looked the worst I've seen in this hotel.
The room was very small. In front of the bed there was the coffee table with just maybe 30 centimetres in between the table and the bed.
The carpet looked really rough, with some holes in it.
The door's frame looked chipped all over.
The bed was not properly dressed for the stay: no mattress protector on the mattress, no topper either considering you could feel all the springs just by touching the bed. Under the bed sheet you could see something that looked like a single mattress protector on a double sized bed. Bed sheets were very rough at touch, not to mention of the duvet that was way smaller than the size of the bed and very thin. The headboard looked very dirty.
Considering the stay was for just for a night, I did not make any noise about it, but overall I was dissapointed with the presentation of the room for this stay.
I needed a room at the last minute near my elderly father. I parked in the car park where I was told to go but was then told Iâd need to come back later to move it (it was already bed time). The hotel looked clean and up market but sadly it was superficial. Whilst the bed was sumptuously comfortable, the desk was mdf and the drawer didnât fit. The overhead shower didnât work and the handheld one squirted everywhere. I couldnât open the shower gel and the gentleman at the reception desk couldnât either- and he tried v hard! The coffee maker was a kettle and instant coffee. There was literally no coffee machine/proper coffee anywhere. It was the same at breakfast- paper cups and sachets of instant. Every table cloth was dirty and dirty crockery on all but one of the unoccupied table. My baked beans were vaguely warm and when staff finally appeared and I said as much, he just said that the light ( on the warmer) was on and went away! There was the usual sign about towels and caring for the planet but water and toiletries were in plastic bottles and paper cups at breakfast. So great nightâs sleep, disappointing shower and awful breakfast experience. Definitely not what the reviews said sadly. Although there was a sign up saying you could get a discount for a 5 star review so that might explain things. Definitely not worth the money.