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The Cumberland, London

4.5 star property
Art Deco hotel near Frameless Immersive Art Experience

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Photo gallery for The Cumberland, London

Exterior
Lobby sitting area
Family Room
Executive lounge
Cafe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
1 Great Cumberland Place, London, England, W1H 7DL
  • Hyde Park
    ‪2 min walk‬
  • Piccadilly Circus
    ‪4 min drive‬
  • Buckingham Palace
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Park View Room

Park View Room

Park View Room

  • 26 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (With Executive Club Lounge Access)

1 bedroom, premium bedding, in-room safe, desk

Executive Double Room (With Executive Club Lounge Access)

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Accessible Double

Classic Accessible Double

Classic Accessible Double

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

Deluxe King

Deluxe King

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area

Star Suite (With Executive Club Lounge Access)

  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

London

Heart of London.A stay at this London City Centre hotel places you steps from Frameless Immersive Art Experience and within a 5-minute walk of Hyde Park. Buckingham Palace and Piccadilly Circus are also within 2 miles (3 km).

What's nearby

  • Hyde Park - 2 min walk - 0.2 km
  • Piccadilly Circus - 4 min drive - 2.0 km
  • Buckingham Palace - 4 min drive - 2.1 km
  • Trafalgar Square - 4 min drive - 2.4 km
  • Big Ben - 7 min drive - 3.4 km

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 15 min walk
  • London City Airport (LCY) - 46 min drive

Restaurants

  • ‪Pret a Manger - ‬1 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪The Sportsman Casino - ‬2 min walk
  • ‪Al Balad - ‬3 min walk

About this property

The Cumberland, London

Art Deco hotel near Frameless Immersive Art Experience
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly The Cumberland, London. The hotel can provide concierge services and wedding services.

This Art Deco London hotel is smoke free.

  • 900 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 4306 sq ft of conference space
  • 400 sq m of conference space
  • Built in 1929
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (35 inches high)
  • Raised toilet seat (24 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 40-inch LCD TV with digital channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 619 out of 1092 reviews
Rating 8 - Good. 281 out of 1092 reviews
Rating 6 - Okay. 118 out of 1092 reviews
Rating 4 - Poor. 36 out of 1092 reviews
Rating 2 - Terrible. 38 out of 1092 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Cheryl

Stayed 5 nights in Mar 2025

10/10 Excellent

Gareth

Stayed 1 night in Mar 2025

4/10 Poor

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We’ve stayed here 5 times before and have always really enjoyed it. This time very disappointing- we had a gold room and it was the worse we’ve had. Last night the fire alarm went off at 1.30am and hundreds of people needed to be evacuated. Whilst the hotel can’t be held to blame for alarms going off (unless they were faulty which I don’t know) not a single member of staff actually told anyone what was going on. We all seemed to wander down the road rudderless and found our way into a hotel lobby which we stayed for about an hour. It was someone from that hotel that told us it was a false alarm. Clueless staff it seems and lack of training. Shame but after that and the disappointment of the room the Cumberland has lost a customer.
Stayed 2 nights in Mar 2025

10/10 Excellent

MANUEL

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
The property is been upgrade a lot but over all is great … but the employees make it so welcoming
Stayed 3 nights in Mar 2025

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for a weekend as we were going to Wembley. Great hotel staff were lovely and very friendly. The hotel was very clean and comfortable
Stayed 2 nights in Mar 2025

8/10 Good

Layla

Travelled with group
Liked: Cleanliness, room comfort

Excellent value if need somewhere comfortable

Great value for money and very comfortable beds, perfect location for what we needed. Huge hotel though and not for a romantic or couple night away. Breakfast was on mass, big queues to get in, did what was needed but not the best. Coffee terrible.
Stayed 1 night in Mar 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Caroline

Clean and convenient!!!
Stayed 3 nights in Mar 2025

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alarm at 1am in morning 😡

We had a decent stay I’ve stayed here before when it was hard rock, I must say I preferred it when it was hard rock. We had an issue with an alarm that detects gas fumes keep going off and had to move rooms at 1am in the morning. We were offered a free night stay and the hotel said that it was going to email details of how to book, but we are yet to receive this email. Other all not bad, but also not great.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service and clean rooms
Stayed 5 nights in Mar 2025

10/10 Excellent

ajeet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Manoharan

Stayed 1 night in Mar 2025

10/10 Excellent

eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

eran

Stayed 1 night in Mar 2025

10/10 Excellent

Jacqui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Daniela, San Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good family hotel which has an amazing breakfast for all.
Stayed 3 nights in Mar 2025

10/10 Excellent

OKSANA

Stayed 5 nights in Mar 2025

4/10 Poor

Matthew

Stayed 2 nights in Mar 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London trip

Weekend break was excellent. Hotel booked at short notice. Found clean comfortable and excellent location.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

J

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort

Great stay

Great hotel - perfectly situated
Stayed 1 night in Mar 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Perfect area. I wish they had a swimming pool :) otherwise, very good place to stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Jacinta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2025