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Hyatt Place London City East

4.0 star property
4-star eco-certified hotel near Brick Lane

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Photo gallery for Hyatt Place London City East

Rooftop terrace
Cocktail bar
Premium Room, 1 King Bed, Terrace
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
Black Lion House, 45 Whitechapel Road, London, England, E11DU
  • Tower of London
    ‪13 min walk‬
  • Tower Bridge
    ‪19 min walk‬
  • The Shard
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪44 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

View from room

Deluxe Room, 1 King Bed, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed with Sofa bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Terrace

Premium Room, 1 King Bed, Terrace

Premium Room, 1 King Bed, Terrace

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, City View

Shower, hair dryer, towels

Deluxe Room, 2 Single Beds, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 King Bed Balcony with Sofa

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Bed Balcony with Sofa

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

London

Shoreditch stay.Within a 10-minute walk of this Shoreditch hotel, you'll find Brick Lane and Old Spitalfields Market. The Gherkin and Tower of London are also within 2 miles (3 km).

What's nearby

  • Brick Lane - 3 min walk - 0.3 km
  • Tower of London - 13 min walk - 1.1 km
  • Tower Bridge - 19 min walk - 1.6 km
  • St. Paul's Cathedral - 4 min drive - 2.3 km
  • The Shard - 5 min drive - 3.0 km

Getting around

  • Aldgate East Station - 4 min walk
  • Fenchurch Street Station - 13 min walk
  • London City Airport (LCY) - 20 min drive

Restaurants

  • ‪Exmouth Coffee Company - ‬3 min walk
  • Zoom East Kitchen & Bar
  • ‪Efes - ‬2 min walk
  • ‪Grounded - ‬2 min walk
  • ‪Dulce Cafe - ‬3 min walk

About this property

Hyatt Place London City East

4-star eco-certified hotel near Brick Lane
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, a meeting room, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Hyatt Place London City East.

This 4-star London hotel is smoke free.

  • 280 guestrooms or units
  • 9 levels
  • Built in 2021
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hyatt Place London City East offers 280 air-conditioned accommodations with safes and hair dryers. 55-cm Smart televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, Italian, Portuguese, Romanian, Spanish

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Property amenities

Family friendly

  • Children's games
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • Area rugs in room
  • No elevator
  • Tile flooring in room

Room amenities

Entertainment

  • 55-cm smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12 per person
  • Pet fee: GBP 25 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Place London City London
Hyatt Place London City East Hotel
Hyatt Place London City East London
Hyatt Place London City East Hotel London

Hyatt Place London City East Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 589 out of 996 reviews
Rating 8 - Good. 289 out of 996 reviews
Rating 6 - Okay. 81 out of 996 reviews
Rating 4 - Poor. 18 out of 996 reviews
Rating 2 - Terrible. 19 out of 996 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Curtis

Stayed 1 night in Mar 2025

2/10 Terrible

Jeason

Disliked: Staff & service, property conditions & facilities, room comfort

Bad manners

Terrible reception on arrival. Not helpful at all!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Sam

Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Stayed 1 night in Mar 2025

10/10 Excellent

Adem

Stayed 2 nights in Mar 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good location
Stayed 4 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will definitely return again

Good value warm rooms good firm beds lovely rooftop bar and restaurant very good
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Convenient; close to public transport. Interesting characters around the area.
Stayed 3 nights in Feb 2025

10/10 Excellent

Neil

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel. Near to Aldgate East tube. Modern. Room had coffee machine and a fridge. Impressive bathroom and shower. Staff polite and helpful. Breakfast was plentiful, with lots of options and well cooked hot food. Would definitely rebook.
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Amit

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Too noisy, very bad experience
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great London Hotel

I was visiting London for a one night stay with my disabled daughter. When we arrived to the hotel we were met by “ a very pleasant and happy “ member of the reception team called Yoyo who was superbly professional. She proceeded to offer us a free upgraded accessible room which was a terrific large room overlooking the high street and park views of London. The room had a wonderful walk-in large shower area within a big washroom and toilet area. The bed was extremely comfortable as well as a large settee bed. The room also had a nice gesture of supplying some free bottled water and a fridge to put it into. There were three lifts that can be used to the floor you require and a really good bar on the ninth floor with an outside seating area. The room was very clean and really pleasant to be in. The reception area also has a small cafe type area with very comfortable chairs and settees with plenty of cushions to choose from. The breakfast times had a choice of up to four hours to come down to the spacious dining room to enjoy a varied breakfast menu which consisted of fresh fruit, yogurts, cereals, pastries of all descriptions as well as many different selections of meat and cheeses. The orange and apple juice were very tasty and tasted as they should do. The cooked breakfast had a full range for a full English breakfast, all of which you could help yourself as well as a good fresh variety of breads. The drinks machines gave you every type of hot drink you could possibly want.
Stayed 1 night in Feb 2025

10/10 Excellent

Marc

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Extremely helpful staff. Very well-stocked buffet breakfast. Convenient to 2 tube stations, also not far from parliament, Big Ben, etc. Rooms are well-appointed and very up-to-date.
Stayed 2 nights in Feb 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t pay £22 for breakfast

Great hotel for our need of the location. Clean, great service and fab roof top bar. Only complaint was the breakfast was cold! Tasted really good and fresh but needed to be kept hot! Don’t pay the £22 online! £10 offer when checking in!
Stayed 1 night in Feb 2025

8/10 Good

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel self check in asks for repeats of all the info in the booking. What is the point? Room was too hot and bacon and sausages too cold. Staff were excellent and hotel has good vibe. NCP car is dangerous and unsafe. My car and 2 others broken in to overnight. See Google reviews and stop recommending it.
Stayed 1 night in Feb 2025

8/10 Good

Nisheen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

The hotel itself is in a great location, the room were spacious and well equipped with amenities. I didnt have much interaction with the front desk but the staff were friendly and polite and always greeted me when I entered the hotel. The rooms were clean but in need of some decorating there were some noticeable scuffs on the walls. Other then it was a pleasant stay there are numerous shops and restaurants nearby and the underground is a short walk away. They also provided some chocolates and water in the room which was pleasant suprise.
Stayed 2 nights in Feb 2025

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the staff member let us know our room would be upgraded to a room with bathrobes and slippers and some other stuff. It sounded great. But our room was just a regular room, which was fine. That is what we reserved. I pointed it out later to the same staff person, just to let her know that our room was just a regular room and she said that if we wanted those things we had to ask for them. Just weird and confusing. We got no VIP upgrades or the free wine or anything that we were supposed to get. That being said, it is a fine hotel. Clean. Neat area with easy access to buses and the Underground.
Stayed 3 nights in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Joey

Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to Brick Lane, Shoreditch and the metro. Rooms were very clean and comfortable. Great staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Easy kiosk check in. Breakfast was great.
Stayed 1 night in Feb 2025

10/10 Excellent

chris

Stayed 1 night in Feb 2025