Avis Marlin Apartments Canary Wharf

Many thanks for your review. We look forward to welcome you again. Kind regards, Ariane

Hello Amandine Many thanks for your review of Marlin Canary Wharf. We are glad you enjoyed your stay and look forward to welcoming you back in the near future.

Dear Derek,Thank you for staying with us at Marlin Apartments canary wharf. I am writing on behalf of our organisation to sincerely apologise for any discomfort caused by this incident. We acknowledge that this may have created an unexpected situation due to the misunderstanding of the sofa bed situation and we assure you that it was not our intention to cause any disruption. Moving forward, we will ensure better communication and understanding to prevent such incidents from occurring in the future. Moreover we understand the importance of maintaining a positive and respectful atmosphere within the premises, and we are deeply sorry for any distress or frustration these allegations may have caused. Rest assured, we take this matter seriously and will address with staff members accordingly. Our aim is to rectify the situation and ensure that our future interactions are free from any such misunderstandings. Once again, we apologise for any unintended disruption and distress caused. We value our relationship with each and every guest and are committed to maintaining a harmonious living environment. Thank you for your understanding we will be more than happy to accommodate you again soon.

Dear Michael,I hope this message finds you well. I am writing to you on behalf of Marlin Canary Wharf and the entire team. We recently received your feedback and want to express our sincere apologies for the experience you had during your stay.We take guest feedback seriously as it helps us identify areas for improvement, and your rating of 2/10 has certainly highlighted that there were aspects of your stay that did not meet your expectations, for which we are genuinely sorry.We would greatly appreciate the opportunity to better understand the specific issues you encountered so that we can address them promptly. Your feedback is invaluable to us, and we are committed to making the necessary changes to enhance the overall guest experience.I hope we are able to rectify this rating at a later date. We look forward to accommodating you again soon!

Thank you very much for staying with us at Marlin Apartments Canary Wharf. We appreciate the 5 Star Review and look forward to welcoming you back any time. Many Thanks

Dear Anonymous,Thank you for your feedback, I am sorry to hear about the unpleasant experience you had to face. Please contact us directly to allow us to investigate this matter further.Regards Fatima

Dear Wanessa, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced with our staff during your recent stay. Your concerns are very important to us, and we appreciate your openness in bringing them to our attention.We are genuinely sorry for the inconvenience caused by staff and we would take this feedback and work on it internally to improve and serve you better. As an organization that prides itself on learning and constant improvement, we would like the opportunity to make amends and hope to welcome you back in the future to showcase the improvements we have implemented. Your satisfaction is our priority, and we are committed to ensuring a more seamless and enjoyable experience for all our guests.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again.Best regards,Micheal

Dear Tenzin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the communication issues you experienced during your recent stay. Your concerns are important to us, and we appreciate your openness in bringing them to our attention.We are genuinely sorry for the inconvenience caused by not receiving timely information about the late check-out time for which you had already paid. This falls short of the service standards we aim to uphold, and we understand the frustration it may have caused.Please rest assured that we take your feedback seriously, and we will be conducting a thorough investigation into the communication breakdowns you mentioned. We will address the lapses within our staff members and implement measures to improve our communication processes to prevent such occurrences in the future.We value your suggestions for improvement and will actively work on enhancing coordination among our team members to ensure a smoother experience for our guests.Once again, we apologize for any disruption to your stay and appreciate your patience and understanding. We would like the opportunity to make amends and hope to welcome you back in the future to showcase the improvements we have implemented.If you have any further concerns or if there is anything specific you would like us to address, please feel free to reach out to us directly. Your satisfaction is our priority, and we are committed to ensuring a more seamless and enjoyable experience for all our guests.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again.Best regards,Hanad