Note fondée sur 886 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon sejour
Publié le 16 août 2022 sur HotelsSéjour bien passé en famille. Un soucis de Clim le 2eme jour mais à été réglé rapidement par l’hôtel. Hôtel bien placé et bon petit dejeuner
Commentaires de Gestion de l’hôtel
17 août 2022 par Dan - Duty Manager, Gestion de l’hôtel
Un grand merci Célia pour votre avis et vos commentaires.
C'est un plaisir de lire que vous avez passé un agréable séjour chez nous.
Nous apprécions vos commentaires concernant notre excellent emplacement et notre délicieux petit déjeuner.
A bientôt pour une autre visite mémorable.
Cordialement, Dan
par un voyageur
Weekend Stay with Baby
Publié le 25 juill. 2022 sur HotelsI do recommend the hotel if you are looking for a nice place to stay in west london... unless you are travelling with a baby. We loved the hotel location but the staff really lack of humanity !!! The hotel refused to warm our baby's food, giving each time different random excuse: the worst being that the microwave in the kitchen was only for the staff. If you are not able to provide the minimum service to parents with kids, you should advertise your hotel as a Adult Only Hotel... Having to cross the road to find a shop that was kind enough to warm baby's food is ridiculous...
Commentaires de Gestion de l’hôtel
9 août 2022 par Dan - Duty Manager, Gestion de l’hôtel
Thank you for staying with us and for sharing your feedback.
While appreciating your positive comments about Copthorne & Millennium Hotels, we are sorry to hear that you did not have a fully enjoyable stay.
As much as we wanted to help, we would like to mention that it is standard procedure in any Hotel in the UK not to interfere with any food or drinks belonging to Guests, e.g. warming or cooling, due to health and safety reason.
Thank you for understanding and again apologies for the miscommunication.
We do hope that we will have the opportunity to welcome you back in the future and make it right for you.
Kind regards,
Dan
par un voyageur
Publié le 3 janv. 2022 sur Expedia
staff super accueillant et gentil. Tout etais parfait
Commentaires de Gestion de l’hôtel
17 janv. 2022 par Duty Manager, Gestion de l’hôtel
Chere Melissa,
Nous vous remercions d;avoir choisit notre hotel pour votre sejour et pour nous avoir laisser une revue.
Nous sommes heureux que vous ayez passe un bon sejour avec nous.
Nous esperons pouvoir vous acceuillir a nouveau dans le future.
Bien a vous,
Georgios Floros
Hotel Duty Manager
par un voyageur
Publié le 24 févr. 2024 sur Expedia
I booked a twin for my husband and myself by mistake asked if it could be changed to a double but it wasn’t I’ve never had any problems with any other hotels when it’s been something so simple to alter when there’s availability as I checked. Apart from that everything was fine good value for money.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The hotel is at football stadium., stayed few times here., the hotel needs upgrades and renovations
Sofa is at least 15 yrs old., air con does not work. Couldn’t switch lights off at night
TV network doesn’t work
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Elisa B, Gestion de l’hôtel
Dear Sreeshyla,Thank you for taking the time to share your feedback with us. Sorry to see that unfortunately your stay with us did not go as well as it could have, we hope to have the opportunity to do better on your next stay.Best regards,
par un voyageur
Great
Publié le 24 févr. 2024 sur HotelsGreat location. Good value for money.
Bad quite small and couldn't get a drink at 10:30pm.
Service excellent otherwise.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Was told they upgraded the room at reception but they had not.
Dirty plates with food just left in the hallway near our door.
Was told to 20 percent off food and beverages wasnt included here.
breakfast was good.
Security good.
did not like having to walk across in the rain from another building to get to the main building.
par un voyageur
Publié le 21 févr. 2024 sur Hotels
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I really enjoyed how friendly everyone was and how walkable the area was. The hotel is near a bus stop and about a 5-7 minute walk from the Underground Station. Lots of food options nearby and plenty of more unique experiences and things to see around the area. My only complaint was that the room appeared to not have been vacuumed very well as I found dust bunnies around the room, but overall it was clean and quiet.
par un voyageur
Excellent
Publié le 20 févr. 2024 sur HotelsExcellent location. Good service and nice bedroom.
