Note fondée sur 119 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
2,8 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 avr. 2019 sur Expedia
Pas de réception ni de personnel.
Sur un séjour de 7 nuits, le ménage n'a pas été fait une seule fois. Seules les poubelles ont été vidées 2 fois dans la semaine mais pas de renouvellement de gel douche.
par esabella de Marseille
Publié le 12 août 2016 sur Hotels
Excellent
par un voyageur
Publié le 25 janv. 2022 sur Expedia
par un voyageur
NEVER BOOK A OYO HOTEL
Publié le 4 juill. 2021 sur HotelsFrom when I booked this hotel on 17.6.21, it was a total nightmare. I had questions to ask the hotel & I could never get through to them. I tried to contact them the night before my arrival because I knew I needed a code to get into the property which I hadn’t received. I emailed them (it was difficult to do even this as they only had set questions I could ask them previously so I had to contact hotels.com to do even this!). An email came back from them at 9.15pm advising me it would be send me the code the following day. By 2.30pm on the day of arrival, I still had not received it (booking in, I was advised was anytime between 3pm & midnight, on an email when I booked it), so I phoned them & spoke to Ahmed (the only time I managed through to get the hotel). I said my arrival time would be between 8pm & 9pm. He said I didn’t need a code. He said that would be ok. There is someone there 24/7. There would be someone to let me in. That was a blantant lie. I turned up at 8.25pm. From thereonin,, it was the worse experience I have ever had to trying to get into the property. There was no one from the property to let me in. I tried the 3 phone numbers I had from the property & no one answered. I tried calling hotels.com & phoned 8 times in total. Each time, they said they would put me through to another department but kept getting cut off. I asked the person I spoke to, to call me back but they didn’t. By 12.44am, they found another hotel for me after 1hour 21 mins of being on call
Commentaires de Gestion de l’hôtel
7 juill. 2021 par Katey , Gestion de l’hôtel
Hi, Karen! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Katey
par un voyageur
Publié le 29 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2021 par Leo, Gestion de l’hôtel
Hi, Juman! Thank you for being with us. Looking forward to your continued love and support. Regards, Alex
par un voyageur
Awful, dont even both with oyo or hotels.com
Publié le 7 juin 2021 sur HotelsWell, i didnt even stay there, hotels.com wouldnt let me cancle the room then he took my money, and then proceeded to call me guranteeing a refund and i am yet to recieve it, he changed his number on the acton page so there was no way of contacting him. Disgusting service i wont be useing oyo or hotels.com again.
Commentaires de Gestion de l’hôtel
8 juin 2021 par Walter, Gestion de l’hôtel
Hi, Czanya. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Walter
par un voyageur
Publié le 28 mai 2021 sur Expedia
The property could be cleaned up a bit but my room did have a balcony which was nice. There are no staff in the hotel but they are just a text/phonecall away and very helpful.
Commentaires de Gestion de l’hôtel
29 mai 2021 par Jim, Gestion de l’hôtel
Hi, thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Jim
par un voyageur
NEVER EVER use this hotel, DONT DO IT TO YOURSELF
Publié le 19 févr. 2021 sur HotelsThis is the WORST hotel I have ever "tried to" stay at. DO NOT BOOK here. I arrived in the freezing cold (it was snowing and -1 degree outside), and was let into the extremely dirty hallway by another customer also trying to check-in. There is no reception, just a number written on a piece of paper inside the hallway. This number does not answer ever. Neither of us could contact the person to come. There was a separate number to contact OYO, which is the parent company of the hotel chain. When I called this number I got through to the "Reception Centre" of OYO. I was told by the person that worked there (it seemed there was only one) that it was impossible to contact the person in charge of this hotel and that they were sorry but there was nothing they could do. I booked the hotel for 10 nights and the person in the reception centre told me he was unsure if I would be able to check-in on any day. He offered to book me a hotel nearby but said that OYO could not cover it and that I would have to pay for it myself. I then contacted hotels.com booking centre and after FOUR hours of sitting in the disgusting cold hotel hallway I was finally placed into another hotel nearby. DONT USE THIS HOTEL. Its cheap but its not worth it. I dont even know why it is listed on hotels.com.
Commentaires de Gestion de l’hôtel
20 févr. 2021 par Justin, Gestion de l’hôtel
Something like this should not have happened, James. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Justin
par un voyageur
A risky gamble with OYO Acton
Publié le 3 févr. 2021 sur HotelsHad made a reservation but was not able to check in. An initial email was sent, with a faulty booking ID and upon calling customer service many times, OYO representatives stated the booking was not found on its database. I would not recommend OYO Acton to anyone.
Commentaires de Gestion de l’hôtel
4 févr. 2021 par Leo, Gestion de l’hôtel
Hi, we never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex
par un voyageur
Rubish
Publié le 22 janv. 2021 sur HotelsIt woz crap as cud not stay there they never sent correct info 2 access da premises
Commentaires de Gestion de l’hôtel
23 janv. 2021 par Bella, Gestion de l’hôtel
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!
