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Royal Lancaster London

5.0 star property
Family-friendly 5-star hotel near London Eye

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Photo gallery for Royal Lancaster London

Front of property - evening/night
Creator video
Interior
Interior
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Lancaster Terrace, London, England, W2 2TY
  • Place, Kensington Gardens
    ‪1 min walk‬
  • Place, Hyde Park
    ‪2 min walk‬
  • Place, Marble Arch
    ‪16 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Classic Room

Premium bedding, minibar, in-room safe, desk

Classic Room

9.6 out of 10
Exceptional
(52 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom

9.6 out of 10
Exceptional
(22 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Corner

Premium bedding, minibar, in-room safe, desk

Deluxe Corner

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

8.8 out of 10
Excellent
(10 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Spires Suite

Spires Suite

Spires Suite

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Park Suite

Park Suite | Interior

Park Suite

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Triple

Premium bedding, minibar, in-room safe, desk

Classic Triple

10.0 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Family Suite

Studio Family Suite

Studio Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

London

City center stay.At this London City Centre hotel, you'll be well placed to visit Hyde Park and Kensington Gardens, both within a 5-minute walk. Marble Arch and Kensington High Street are also within 2 miles (3 km).

What's nearby

  • Kensington Gardens - 1 min walk - 0.2 km
  • Hyde Park - 2 min walk - 0.2 km
  • Paddington Central - 9 min walk - 0.8 km
  • Queensway - 10 min walk - 0.9 km
  • Marble Arch - 16 min walk - 1.4 km

Getting around

  • Lancaster Gate Underground Station - 2 min walk
  • London Paddington Station - 6 min walk
  • Heathrow Airport (LHR) - 47 min drive

Restaurants

  • ‪Italian Gardens Café - ‬3 min walk
  • ‪Nipa - ‬2 min walk
  • ‪The Swan - ‬3 min walk
  • ‪The Victoria - ‬4 min walk
  • ‪Les Filles - ‬5 min walk

About this property

Royal Lancaster London

Family-friendly 5-star hotel near London Eye
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center, 19 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Royal Lancaster London. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star London hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Royal Lancaster London offers 411 accommodations with minibars and safes. Beds feature premium bedding. 55-inch LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Family friendly

  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (GBP 55 per day)
  • Limited onsite self parking

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: GBP 35 per person
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Archery
  • Bicycle rentals
  • Bicycle tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Vibrating pillow alarm
  • Visual fire alarm
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 35 per person
  • Airport shuttle fee: GBP 110.00 per person (one-way)
  • Self parking fee: GBP 55.00 per day
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 75.0 per day
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Carte Blanche, Eurocard, Barclaycard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

This hotel will charge the guest's credit card for the first night's stay 24 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Lancaster Hotel London
Royal Lancaster Hotel London
London Lancaster
Lancaster London England
Lancaster London Hotel London
Royal Lancaster London
Lancaster London Hotel
Royal Lancaster Hotel
Royal Lancaster London Hotel
Royal Lancaster
Lancaster London
Royal Lancaster London Hotel
Royal Lancaster London London
Royal Lancaster London Hotel London

Royal Lancaster London Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 819 out of 1010 reviews
Rating 8 - Good. 133 out of 1010 reviews
Rating 6 - Okay. 27 out of 1010 reviews
Rating 4 - Poor. 17 out of 1010 reviews
Rating 2 - Terrible. 14 out of 1010 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel staff, morning breakfast and evening bar. Need a different restaurant but always great relaxing stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 1 night in Sep 2025

10/10 Excellent

brian

Stayed 2 nights in Sep 2025

4/10 Poor

Alexa

Stayed 3 nights in Sep 2025

10/10 Excellent

Zhonglei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff with very warm attitude on my request
Stayed 3 nights in Sep 2025

10/10 Excellent

Sabina

Stayed 4 nights in Sep 2025

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 8 nights in Sep 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Susilina

Liked: Cleanliness, property conditions & facilities
Hotel smells so nice.
Stayed 5 nights in Sep 2025

2/10 Terrible

Alejandro

Stayed 1 night in Aug 2025

10/10 Excellent

SHAIMAA

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Sep 2025

8/10 Good

margaret

Stayed 2 nights in Sep 2025

2/10 Terrible

Alejandro

Stayed 2 nights in Sep 2025

10/10 Excellent

Marthinus

Stayed 1 night in Aug 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was the friendliest and most helpful we’ve had in London. Excellent location if you want to take the Heathrow Express from Paddington or be near Kensington Park/Hyde Park.
Stayed 1 night in Sep 2025

6/10 Okay

Patrick, Covehead Road

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Wasn’t really overwhelmed though given the price. Room was very small…but had nice view.
Stayed 4 nights in Sep 2025

2/10 Terrible

Nicolla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t believe the price….

I will never use hotel.com again and this hotel. When I made the booking it was from Singapore where I live and make my bookings from. The amount was $600. Suddenly the app has changed and that amount was $600usd despite all my other bookings being in sgd. its fraudulent behaviour and deceitful.
Stayed 1 night in Sep 2025

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Everyone was extremely friendly and very accommodating! Would recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

Ibrahim.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Yan

Stayed 2 nights in Sep 2025

10/10 Excellent

Rohan

Very satisfied

Really excellent hotel. Great location. Nice staff. Thank you! Highly recommended. I’d stay there next time in London! Good food options close by.
Stayed 1 night in Aug 2025

10/10 Excellent

Joud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Michael, DYER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here more often.
Stayed 1 night in Aug 2025

10/10 Excellent

Lee Anne

Stayed 2 nights in Aug 2025

10/10 Excellent

thomas

Liked: Staff & service, property conditions & facilities
Excellent property, area and service.
Stayed 1 night in Aug 2025