Note fondée sur 370 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Oliver, Gestion de l’hôtel
Dear Jeremy,Thank you so much for your kind words and for giving us a perfect 10 out of 10 rating! We are delighted to hear that you had such an amazing experience with us at The Londoner. As you know, we are located in the heart of theatreland, surrounded by almost 40 of London’s best theatres. We strive to provide our guests with the highest level of comfort and service, and it seems that we have achieved this with you. Thank you for taking the time to share your opinion – it is very important to us. We hope to welcome you back at The Londoner in the near future!Warm regards,OliverGuest Experience Team
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 déc. 2023 par Charles Oak Director, The Londoner Hotel, Gestion de l’hôtel
Dear Guest,It's heartening to know that you found our services and facilities to meet your expectations. The Londoner is indeed located in a prime location, nestled amidst the vibrant energy of London's theatreland. We're proud to offer our guests an excellent vantage point to enjoy almost 40 of London's best theatres that surround us. This unique feature enhances the visit experience for our patrons and we're glad that you appreciated it. We're constantly striving to provide an impeccable hospitality experience, and ratings such as yours serve as an affirmation of our efforts. On behalf of the entire team here at The Londoner, we look forward to welcoming you back on your next visit to this wonderful city.Warm Regards,Charles OakDirector, The Londoner Hotel
par un voyageur
Satisfait à 100%
Publié le 5 nov. 2023 sur HotelsHotel super ! Tres tres bien placé. Installation au top : tres bon restaurant.
Petite surprise sur le petit dressing dans la chambre (mais rien de bien mechant sauf si vous avez prevu d’y rester une semaine à 2).
Tres belle salle de sport et piscine !
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Charles Oak Director, The Londoner Hotel, Gestion de l’hôtel
Dear Alexandre,Your kind words have brought joy to our hearts. We're thrilled to hear that you enjoyed your experience at The Londoner Hotel, and were able to take advantage of our top-notch restaurant and leisure facilities.Our hotel's location is one of our biggest assets, nestled on London’s iconic Leicester Square. We are indeed fortunate to be in the heart of theatreland, with numerous attractions like the London Eye and Buckingham Palace within walking distance. Our prime location also offers the luxury of world-class shopping on Regent Street and exquisite dining in Covent Garden.Your feedback about the size of our dressing room is noted. While we aim to provide a quintessential London experience with all modern conveniences, we do understand that space is a premium in a city like ours. Rest assured we have done our best to utilize it efficiently, and we trust that this aspect did not dampen your overall experience.It's wonderful to hear that you had the chance to experience our gym, The Retreat. We pride ourselves on offering one of the most spacious and high-quality gyms in the West End, fitted with state-of-the-art equipment to facilitate workouts of all kinds.Once again, thank you for choosing The Londoner Hotel for your stay in London. We look forward to welcoming you back in the near future.Best regards,Charles OakDirector, The Londoner Hotel
par un voyageur
Publié le 28 déc. 2022 sur Expedia
Etablissement ultra-récent et moderne. Deco et confort. Piscine et salle de gym
Commentaires de Gestion de l’hôtel
30 déc. 2022 par The Guest Experience Team, Gestion de l’hôtel
Dear Ms. Nathalie, Thank you for leaving us detailed valuable feedback and a perfect score . We are over the moon to hear that you enjoyed your time at The Londoner and have been able to indulged our services. We are hoping to welcome you back in the near future. Warm regards
par un voyageur
Excellent
Publié le 14 déc. 2022 sur HotelsExcellent hotel. London has finally the hotel it deserves!
Commentaires de Gestion de l’hôtel
14 déc. 2022 par Guest Experience Team, Gestion de l’hôtel
Dear Pierre-Francois, thank you for leaving us your valuable feedback and a perfect guest review score. We are over the moon to hear that you enjoyed your time at The Londoner and have been able to indulge our services. We are hoping to welcome you back in the near future. Warm regards,
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Charles Oak Director, The Londoner Hotel, Gestion de l’hôtel
Dear Oliver,We are overjoyed to know that your stay with us lived up to your expectations, and you left with fond memories.Situated in the heart of theatreland, our hotel aims to immerse our guests not just in luxury and comfort, but also in the vibrant cultural scene of our surroundings. We believe that the charm of nearly 40 of London's best theatres in our vicinity enhances our guests' experience, making their stay a truly memorable one.Your positive feedback motivates us to continuously strive for excellence, ensuring that we provide our guests with an exceptional experience every time they choose to stay with us. We look forward to welcoming you back in the near future and hope that your next visit will be as pleasant as the previous one.Charles OakDirector, The Londoner Hotel
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Really nice spa and hotel.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Charles Oak Director, The Londoner Hotel, Gestion de l’hôtel
Dear Natalie, It's always a delight to know that guests have enjoyed the facilities we provide.Our aim at The Londoner Hotel is to create a tranquil and luxurious environment for our guests, so we are thrilled to hear that you have enjoyed our spa. We constantly strive to offer the highest level of comfort and relaxation, and your positive feedback is a testament to our efforts. We hope to have the opportunity to welcome you back in the near future. Our dedicated team will be on hand to ensure your stay is as enjoyable as the one you've just experienced.Best regards,Charles OakDirector, The Londoner Hotel
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Absolutely 5 star!
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Adiba Haque - Guest Experience Team, Gestion de l’hôtel
Dear Shaiy, thank you for your feedback. We are delighted to hear you had an enjoyable stay and thank you for mentioning our team, we truly appreciate it.We hope to have the pleasure of welcoming you back in the near future. Kind Regards,
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Great location, great staff and service. Only thing lacking is decent food and halal options. For example ordered pancakes but they were the thickest pancakes would be good to have a good description advising how thick they are. My child was disappointed. Room was cold again, and found out heating wasn't working so we were given a heater which was fine but shame the heating didn't work.
Second time at the hotel and I would highly recommend- location is in the middle of hustle and bustle and great dining options in the surrounding.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Bonislav Petrov - Guest Experience Team, Gestion de l’hôtel
Dear Masawar,Your feedback is highly valued and it is certainly encouraging to hear that you enjoyed your stay at The Londoner. We take pride in our prime location in the heart of London's iconic Leicester Square, providing our guests with easy access to the capital's most popular attractions. Indeed, our proximity to Regent Street, Covent Garden, the London Eye and Buckingham Palace, not to mention the West End’s theatres, makes our hotel an ideal choice for both leisure and business travelers.We deeply regret to hear about the issues you experienced with the room temperature and the quality of our food. It's unfortunate to learn that the heating wasn't functioning properly and the pancakes did not meet your expectations. We strive to provide our guests with a warm and comfortable stay, and it's clear that we fell short in this instance.Please know that we take all feedback to heart and your remarks about the need for halal options and more detailed food descriptions will surely be noted. Our aim is to continuously improve and provide an excellent experience for all of our guests.Despite these setbacks, it is heartening to know that you would still highly recommend our hotel. We appreciate your continued patronage and we look forward to having the opportunity to serve you again in future.Kind Regards,
par un voyageur
Bad check is and experience!
Publié le 16 févr. 2024 sur HotelsWhen we arrived to the hotel, wasnt parking possibility at all even on there website was there. Also the check in was at 15:00 but when we arrived they said we have to wait 2 hours because the room wasnt ready. They did not just with us with loads of guests and everyone was sitting in the little lobby and waiting and the lobby was full with crow bevause nobody couldt go to the room. The service was really poor and we never wil go back to this hotel. Never happened with us before we couldt check in on the time and have to wait 2 hours! Also the hotel lobby was like as a market with the loads of guests who was waiting for their room. That was so horrible!!! We sont recommend this hotel!!! The breakfast area was small too. Bad parkiing, bad service, unprofessional absolutly not 5 stars hotel!!!
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Bonislav Petrov - Guest Experience Team, Gestion de l’hôtel
Dear Tunde,I am deeply sorry to learn about your experience at The Londoner Hotel. It is indeed disheartening to hear such feedback, especially when it is clear that we fell short of your expectations.Upon arrival, it is our goal to provide a seamless check-in experience and it is evident that we did not accomplish this during your stay. To ensure that all our guests are comfortable, we strive to make the lobby a welcoming and relaxing place, and I apologize if this was not your experience. Regarding the parking, we understand how crucial it is for our guests to have convenient parking options and it's unfortunate to hear about your difficulty with this. Our website does mention parking facilities and we regret any misunderstanding that may have occurred.Our breakfast area is designed to provide a cozy atmosphere, and I am sorry if you found it insufficient. We aim to provide a comprehensive experience and it seems we have not met this standard in your case.Your comments about our service are of great concern. At The Londoner Hotel, we pride ourselves on our professionalism and attention to detail, and it appears that we did not live up to these standards during your visit.Please accept our sincere apologies for the inconveniences you experienced. Your feedback is invaluable to us, as it helps us understand where we can make improvements to better serve our guests. While we understand that your recent experience was not satisfactory, we hope that you will give us another opportunity to demonstrate the high standards we usually strive for.Kind regards,
