Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel juste ok
Publié le 21 août 2023 sur HotelsMotel servant d'étape entre LA et Sequoia NP.
Service et propreté impécable mais hotel vieillo avec de nombreux soucis de maintenance (frigo en panne, clim compliquée à démarrer etc.)
Proche de l'autoroute donc assez bruyant mais ça ne nous a pas dérangé.
Un peu cher pour les prestations du coup
Commentaires de Gestion de l’hôtel
21 août 2023 par Customer Care Team, Gestion de l’hôtel
Dear Didier, we're thrilled to hear that you found our location convenient and that our service and cleanliness were impeccable during your stopover stay. While we appreciate your understanding of the older nature of our hotel, we apologize for any inconvenience caused by the noisy highway nearby, the maintenance challenges, and the price concerns. Your feedback is important to us as we continually strive to improve. Thank you for choosing us as your accommodation and for taking the time to share your experience.Best Regards, Castaic InnCustomer Care Team
par un voyageur de las vegas
Publié le 15 mars 2024 sur Expedia
Very good place to stay. freeways entrance,
Commentaires de Gestion de l’hôtel
18 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Rosa, we are thankful for giving our hotel a splendid rating for our facilities and convenient entrance. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 15 mars 2024 sur Expedia
Hot tub was drained and not working. No blankets on beds only sheets.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jennifer, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the faulty hot tub and lack of blankets that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 14 mars 2024 sur Expedia
Blood on the matress. They did seem to void the transaction promptly.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Lauren, we deeply apologize for the unacceptable condition of the mattress and any distress this may have caused. Your experience falls far below our standards, and we are taking immediate action to address the cleanliness issue and prevent any recurrence. We appreciate your understanding and patience, and we're glad to hear that the concern related to the transaction was resolved promptly. Your feedback is crucial to us, and we hope to have the opportunity to restore your trust in our hotel during your future visits to Castaic.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 12 mars 2024 sur Expedia
Horrible
Commentaires de Gestion de l’hôtel
13 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Paula, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Castaic Inn service in the future!Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Care Team, Gestion de l’hôtel
Hi ALFREDO,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 27 févr. 2024 sur Expedia
It is conveniently located right off I-5. My average rating is that there is no coffee maker in the room and the juice machine was broken.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Scott, thank you for staying with us and for sharing your feedback! We're pleased to hear that you found our hotel conveniently located off I-5. We apologize for any inconvenience caused by the lack of a coffee maker in your room and the broken juice machine. Your feedback is valuable to us, and we'll work to address these issues promptly. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Castaic Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 23 févr. 2024 sur Expedia
There's a silent $15 per day charge after checkout not mentioned at the time of booking. It was not told to me at checkout either. It shows up on the credit card as "classic motel" separate from the charge for "Castaic suite inn". This is shady behavior.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Abhishek, we appreciate you bringing this matter to our attention. We apologize for the confusion regarding the additional charge. We regret any inconvenience caused by the unexpected fee at check-out. Please rest assured that we'll investigate the matter further to ensure that such discrepancies are rectified promptly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Ricardo, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team
