Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mai 2024
Great room for the price perfect home base for a busy vacation
Commentaires de Gestion de l’hôtel
28 mai 2024 par DoubleTree by Hilton Ontario, Ca., Gestion de l’hôtel
Hello Carriekay A, Thank you for giving us the opportunity to serve you.
par un voyageur de TUCSON
Publié le 24 mai 2024
Water in one sink would not drain. Big nuisance!
Commentaires de Gestion de l’hôtel
25 mai 2024 par Doubletree by Hilton Ontario ca , Gestion de l’hôtel
Please accept my sincere apologies for the inconvenience you experienced with the sink not working properly during your recent stay at our hotel. There is no excuse for the shortcoming which you experienced. Although we failed to demonstrate differently, your experience does not, in any way, represent the level of performance of which we are capable and that we provide on a daily basis to our guests. I am only sorry that we failed you in this instance. We regret if this incident may have marred what would have otherwise been an enjoyable visit to Ontario ca.
par un voyageur de TUCSON
Publié le 23 mai 2024
Bathroom sink water would not go down...
Commentaires de Gestion de l’hôtel
25 mai 2024 par Doubletree by Hilton Ontario ca , Gestion de l’hôtel
Thank you for taking time out of your busy schedule to complete our guest survey in regards to your recent stay with us. Our continued goal at the Doubletree Hotel by Hilton is to provide each and every guest with an overall "10" experience. In reviewing your survey scores I see that there are still some areas that as a hotel we need to improve upon. I apologize for the inconvenience you experienced with the sink not working properly . Your feedback has been shared with our management team and we will work diligently on moving the needle in the areas in which we received less than a "10" rating. We look forward to welcoming you back so that we can provide you with an overall "10" experience that we are known for.
par un voyageur
Publié le 17 mai 2024
Beautiful property, extremely large and the people were helpful and friendly
Commentaires de Gestion de l’hôtel
20 mai 2024 par Doubletree by Hilton, Ontario, Ca., Gestion de l’hôtel
Hello Dennis, Thank you for your review! We are glad to hear that you enjoyed your stay with us. I hope to see you again soon.
par un voyageur de La Puente
Publié le 7 mars 2024 sur Expedia
Great location very close to airport, hotel has a restaurant (Porter Steak House) and a night club (Misty’s Lounge) inside… BIGGEST 👎 to me but not much of a big deal is that the hotel will charge you $17 for parking
Commentaires de Gestion de l’hôtel
8 mars 2024 par DoubleTree by Hilton Ontario, Ca., Gestion de l’hôtel
Hello Armando, Thank you for your review!! We are sorry for the inconvenience of the parking fee, the reasoning we charge is the maintenance and upkeep of the parking lot. We hope that you do stay with again to enjoy the amenities we have to offer.
par un voyageur
Publié le 5 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par DoubleTree by Hilton Ontario, Ca., Gestion de l’hôtel
Hello Andres R, Thank you for talking the time to give us a review! we hope that you stay with us again and we can make your stay a 5 :)
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Doubletree by Hilton, Ontario, Ca., Gestion de l’hôtel
Hello Greg,Thank you for giving me the opportunity to serve you, we hope to see you again soon :)
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Doubletree by Hilton, Ontario, Ca., Gestion de l’hôtel
Hello Rubenia, Thank you for giving us a review, even though things were less than glowing. I hope that you give us another opportunity to in the future
par un voyageur
Publié le 3 mars 2024 sur Expedia
As a disabled guest, I sent my wife in to register for us while I remained in the car in the temporary parking space because all three of the non-hotel shuttle disabled spaces were taken. I sent her in with my identification and credit card. The registration clerk would not let her check in, even after speaking to me on the phone. It was only after my wife insisted on speaking to a manager that we were able to check in. I’ve practiced law in this county for 20 years and this is the only time and place that this has ever happened.
Commentaires de Gestion de l’hôtel
3 mars 2024 par DoubleTree by Hilton Ontario, Ca., Gestion de l’hôtel
Hello Mr. Anthony, please accept apologies for the inconvenience, I agree the agent could have handled this in a different way without reaching out to a manager, if you were here and not able to come to the desk. Your feedback will be used as teachable moment to our Front Desk Team. I hope that you would give us another opportunity in the future.
par un voyageur de Lytle Creek
Publié le 2 mars 2024 sur Expedia
Very Impressed with the most beautiful entry.Tge rooms were completely and clean. We definitely enjoyed our stay for our event
Commentaires de Gestion de l’hôtel
3 mars 2024 par DoubleTree by Hilton Ontario, Ca., Gestion de l’hôtel
Hello Liesl, It looks like you had a great stay. Thanks for providing Expedia Group travelers with a positive experience.
