Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mars 2024 sur Expedia
There was human poo right middle of hallway and stung the whole place.
That hotel should be shut down by city.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear christy, Thank you for your candid review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
par un voyageur
Publié le 16 mars 2024 sur Hotels
par un voyageur
Publié le 16 mars 2024 sur Expedia
Common areas are dark and dirty..
My room had been smoked in and then some deodorizer dumped over it.
The furniture is ancient and all beat up.
Everywhere in the parking lot people were smoking weed.
Charging $160 per night for a room like this is pretty gutsy....I would not go there again.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Norbert, Thank you for your candid review. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
par un voyageur de Newcastle
Publié le 13 mars 2024 sur Expedia
The place smelled like an ashtray.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Carlainya, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely apologize that this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 12 mars 2024 sur Expedia
The bed has hairs right on top of comforter and inside the sheets I did t even had to look for it had to go out and buy sheets and a blanket and it was raining and I had a very important meeting the next day terrible
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Patricia, Thank you for choosing us. Our priority is always to provide a comfortable and memorable hotel experience. However, we apologize for overlooking the cleanliness issues you encountered while preparing your room. We have shared remarks with our housekeeping team for further review and action. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
par un voyageur
Publié le 9 mars 2024 sur Hotels
par un voyageur de Las Vegas
Publié le 6 mars 2024 sur Expedia
par un voyageur
Room 201 rating
Publié le 5 mars 2024 sur HotelsThere was a bug in my room, the bed skirt is filthy (room 201) and carpet looks really dirty, hallways smelll bad, and stairwells smell as well, style looks like 1970, no soap or shampoo when check in
Commentaires de Gestion de l’hôtel
6 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear David, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the cleanliness in the room, which disappointed you, and will discuss this for improvement. Also, our pest control team is checking the room. Further, we are sorry your concerns were not addressed to your satisfaction and are looking into it. Thank you for choosing us, and we hope to welcome you again when you are in the city.Sincerely,Hotel Management
par un voyageur
Publié le 29 févr. 2024 sur Hotels
par un voyageur
Publié le 27 févr. 2024 sur Expedia
This was the first time I had ever stayed at an Extended Stay of America hotel, and I was also disappointed in the whole experience. As soon as we checked in, there were about 7 guests waiting to either check in or get some help form the front desk clerk. However, the front desk clerk did everything they could in a timely fashion with the limited resources. I noticed the front desk looked to be unorganized with an iPad sitting on a monitor riser to check in guests. I could see the laundry and mountain of dirty laundry being loaded into the wash just by standing at the front desk. Not a good look for first impressions. It took about 15 minutes to be checked in and finally went to the room. As soon as we entered the room, the little kitchenette cabinets were all wide open. The bathroom sink faucet handle was broken and looked to have green mold coming from it. the sink counter looked like it had even previously burnt by a curling iron or something and there was a hair on one of the hand towels. The hotel room did not look or smell clean. We ended up just dropping off our items and rushing out to head out for a wedding we were running late from. We originally intended to stay over, but felt it was unsanitary and did not feel safe, so we ended up going to another hotel for the night. Waste of money.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kathleen, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
