Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2022 sur Expedia
Bon niveau général. Dommage que la restauration soit un peu trop chère et mal maîtrisée (toasts beurrés n’importe comment, commandes imprécises etc…)
Commentaires de Gestion de l’hôtel
9 juin 2022 par Carey T, Gestion de l’hôtel
Dear Olivier,
Thank you for staying with us and sharing your honest review. We strive to provide the highest level of service to every guest and we wish to apologize for failing to meet your expectations in regards to food and beverage.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
This hotel is fine as long as you don't stay on a Saturday night. I was staying in the area for a convention and Wed, Thurs, and Fri nights were fine (although the bed comfort is average at best). Saturday night was a totally different experience. We, unfortunately, had a group celebrating a birthday in the room next to us which was being quite loud. I went to the front desk and explained we were fine with them being loud at the moment (it was 5 pm) until 10 pm, but we had a long day the next day so if they were loud after 10 pm we would call. The front desk was perfect and professional and said to call if we had any issues. The people left about 7 pm and all was quiet again and we went to sleep about 10 pm with no issues. The party decided to come back to the room at 11:30 am and was loud enough to wake us up and we are both pretty heavy sleepers. My wife called the desk and they sent security up. We heard the knock on the door and they quieted down for about 5 minutes before getting really loud again. We made a second call twenty minutes later and were told that "security said the party wasn't as loud as they usually are on Saturdays" and seemed annoyed that we wanted the party stopped so we could sleep. The party continued until past 1:00 am when apparently others besides us next door were also being bothered by the noise. The rooms and hotel are fine but don't expect any help if you actually want to sleep while other rooms are way too loud.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Jeffrey,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by a near by neighbor. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,Customer ServiceSheraton Ontario Airport Hotel
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Victoria Houston, Gestion de l’hôtel
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely, Customer Service Sheraton Ontario Airport Hotel
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Did not get the bed size that we booked
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Cody,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Super cute
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Jasmine, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Bella,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Una opción excelente cerca del aeropuerto!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Jose,En nombre de todo el equipo del hotel, quiero agradecerle por compartir su reciente estadía.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más te importan: ¡tú! Sus comentarios se han compartido con el equipo directivo del hotel. como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, le agradezco que se haya tomado el tiempo de compartir sus comentarios.Esperamos darle la bienvenida nuevamente pronto.Sincerely,Customer ServiceSheraton Ontario Airport Hotelcustomerservice@sheratonont.com909-937-7462
par un voyageur
Publié le 22 janv. 2024 sur Expedia
I did not like that the restaurant was closed for an event. I picked this hotel because it had a restaurant and airport shuttle. I knew I was going to be tired from the weekend leadership retreat I had just attended and did not want to go out to eat the night before my early 6am flight. Because it was closed we had to go out. We found a nearby food place but it was awful. The food was so gross we could not eat it. We ended up going to a small convenient store near the food place and grabbed a drink and chips. If you advertise having a restaurant then it should be open to all. Most hotels have a different room for events from the restaurant so all guests can still have it available to them. Everything else was great, just disappointed.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Barbara,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations .Our property is currently in the process on remodeling on restaurant and bar area . Your experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Customer ServiceSheraton Ontario Airport Hotelcustomerservice@sheratonont.com909-937-7462
par un voyageur
Publié le 22 janv. 2024 sur Hotels
We had to request housekeeping the first day we were there but after that they did a good job. Also, when we left in the morning there was no one at the front desk to check out or give our keys to.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Victoria Houston, Gestion de l’hôtel
Dear John ,On behalf of the entire hotel team, I want to thank you for sharing about recent stay.It is always encouraging to hear guest feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leaders hip team to ensure necessary improvements are made to enhance our guest experience. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Victoria HoustonCustomer ServiceSheraton Ontario Airport Hotel
par un voyageur
Publié le 19 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Victoria Houston, Gestion de l’hôtel
Dear Gustavo, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
