Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A fuir !!
Publié le 2 sept. 2019 sur HotelsJ ai réservé un séjour pour 3 personnes , a notre arrivée un chambre pour 2 personnes était prête pour nous . Pour la première nuit l hotel nous a donner une chambre avec 1 lit supp mais que j ai du préparer moi-même a 2h du matin sauf que le lendemain toute nos affaire on été déplacé sans m avoir prévenu et nous avons fini le séjour a 3 dans 1 lit 2 places . L hotel n a rien voulu savoir et le personnel très désagréable et ne fesant aucun effort n a voulu nous arranger. Pour eux je devais déjà être content d avoir une chambre !! Réservation 2 mois avant !! Sinon hotel très bruyant , impossible de dormir avec la clim pas possible de la regle. Fenêtre en plastique . Et assez sale dans l ensemble . Bref fuyez et vous pouvez largement mieux trouver
Commentaires de Gestion de l’hôtel
3 sept. 2019 par J G , Gestion de l’hôtel
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority, However your reservations was booked for a room with 1 King bed and we did our best to make accommodations for you. Thank you for your feedback.
par un voyageur
Bien puis mauvaise surprise
Publié le 16 août 2019 sur HotelsChambre correcte et plutôt agréable mais gros point négatif et limite dangereux sur la douche qui a un jet trop fort qui fait vraiment mal quand on se douche... salle de bain petite et pas conforme aux photos sur le site...
Commentaires de Gestion de l’hôtel
19 août 2019 par J G , Gestion de l’hôtel
Thank you for your feedback I will let our maintenance team know so they can take a look at the shower.
par vanessa
Cher pour ce que c'est
Publié le 30 sept. 2017 sur HotelsLe séjour s'est bien passé mais niveau propreté ce n'était pas ça!
Poils dans la douche, le sol très sale! Je vous conseils de garder vos chaussettes si vous désirez rester dans cet hôtel! Séjour du 22 au 24 Septembre 2017
Commentaires de Gestion de l’hôtel
8 nov. 2017 par Nick, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 11 avr. 2024
I have stayed here several times. Staff is professional, rooms are clean and have modern amenities.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Alex, Gestion de l’hôtel
Thank you for being a loyal guest and for your kind words about our hotel! We're thrilled to hear that you've had consistently positive experiences during your stays with us. Providing professional service and clean, modern rooms is our priority, and we're delighted to know that we've met your expectations. Your continued support means a lot to us, and we look forward to welcoming you back for many more enjoyable stays in the future!Warm regards,Studio Inn & Suites at Promenade Downey
par un voyageur
Publié le 17 mars 2024 sur Expedia
I itched all night. Left with bed bug bites but it was an okay stay. You get what you pay for.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Alex, Gestion de l’hôtel
Dear Guest,We're deeply sorry to hear about your experience with bed bug bites during your stay. Providing a comfortable and safe environment for our guests is our utmost priority, and we take reports of such issues very seriously. We have immediately contacted our pest control provider to address this matter thoroughly and ensure the cleanliness and safety of our rooms. Your feedback is invaluable to us, and we apologize for any discomfort caused. Please know that we are committed to improving and providing the best experience for our guests. If there's anything else we can do to assist you further, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Studio Inn & Suites at Promenade Downey
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Alex, Gestion de l’hôtel
Thank you for your excellent rating! We're delighted to know that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another five-star experience in the future!Warm regards,Studio Inn & Suites at Promenade Downey
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Alex, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We truly appreciate your support and hope to have the pleasure of welcoming you back for another five-star stay in the future.Warm regards,AlexStudio Inn & Suites at Promenade Downey
par un voyageur
Publié le 9 mars 2024 sur Expedia
Great place, shower didn’t work but besides that would stay here again
Commentaires de Gestion de l’hôtel
24 mars 2024 par Alex, Gestion de l’hôtel
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our place great overall. However, we apologize for any inconvenience caused by the shower not working properly during your stay. Your comments are important to us, and we will address this issue promptly to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay next time.Warm regards,Studio Inn & Suites at Promenade Downey
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2024 par Alex, Gestion de l’hôtel
Dear Guest,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Studio Inn & Suites at Promenade Downey
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par A, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an outstanding experience during your stay. Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,AlexStudio Inn & Suites at Promenade Downey
