Ratings based on 939 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 11, 2024
I have stayed here several times. Staff is professional, rooms are clean and have modern amenities.
Comment from Hotel Management
Apr. 15, 2024 by Alex, Hotel Management
Thank you for being a loyal guest and for your kind words about our hotel! We're thrilled to hear that you've had consistently positive experiences during your stays with us. Providing professional service and clean, modern rooms is our priority, and we're delighted to know that we've met your expectations. Your continued support means a lot to us, and we look forward to welcoming you back for many more enjoyable stays in the future!Warm regards,Studio Inn & Suites at Promenade Downey
by A traveller
Posted Mar. 17, 2024 on Expedia
I itched all night. Left with bed bug bites but it was an okay stay. You get what you pay for.
Comment from Hotel Management
Mar. 24, 2024 by Alex, Hotel Management
Dear Guest,We're deeply sorry to hear about your experience with bed bug bites during your stay. Providing a comfortable and safe environment for our guests is our utmost priority, and we take reports of such issues very seriously. We have immediately contacted our pest control provider to address this matter thoroughly and ensure the cleanliness and safety of our rooms. Your feedback is invaluable to us, and we apologize for any discomfort caused. Please know that we are committed to improving and providing the best experience for our guests. If there's anything else we can do to assist you further, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Studio Inn & Suites at Promenade Downey
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Apr. 15, 2024 by Alex, Hotel Management
Thank you for your excellent rating! We're delighted to know that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another five-star experience in the future!Warm regards,Studio Inn & Suites at Promenade Downey
by A traveller
Posted Mar. 14, 2024 on Expedia
Comment from Hotel Management
Apr. 3, 2024 by Alex, Hotel Management
Dear Guest,Thank you for your wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We truly appreciate your support and hope to have the pleasure of welcoming you back for another five-star stay in the future.Warm regards,AlexStudio Inn & Suites at Promenade Downey
by A traveller
Posted Mar. 9, 2024 on Expedia
Great place, shower didn’t work but besides that would stay here again
Comment from Hotel Management
Mar. 24, 2024 by Alex, Hotel Management
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our place great overall. However, we apologize for any inconvenience caused by the shower not working properly during your stay. Your comments are important to us, and we will address this issue promptly to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay next time.Warm regards,Studio Inn & Suites at Promenade Downey
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 24, 2024 by Alex, Hotel Management
Dear Guest,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Studio Inn & Suites at Promenade Downey
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by A, Hotel Management
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an outstanding experience during your stay. Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,AlexStudio Inn & Suites at Promenade Downey
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by Alex, Hotel Management
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an outstanding experience during your stay. Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Studio Inn & Suites at Promenade Downey
by A traveller
Posted Feb. 27, 2024 on Expedia
Rooms need to be updated, the sink was leaking water, the heat/ac was a hit or miss. I will not stay again. Not worth the price.
Comment from Hotel Management
Mar. 2, 2024 by Alex, Hotel Management
Dear Guest,We're sincerely sorry to hear about the issues you encountered during your stay. Your feedback regarding the need for updates, the leaking sink, and the inconsistent heating/cooling system is valuable to us, and we apologize for any inconvenience caused. Please know that we take your comments seriously, and we will address these concerns promptly to ensure improvements are made. We understand your decision not to stay again and regret that we did not meet your expectations. If there's anything else you'd like to share or if there are specific areas we can improve upon, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Warm regards,Studio Inn & Suites at Promenade Downey
by A traveller
Fair place.
Posted Feb. 24, 2024 on HotelsIt was fair for the price and location.
Comment from Hotel Management
Mar. 2, 2024 by Alexx, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found our hotel to be fair in terms of both price and location. Providing value for our guests is important to us, and we're pleased that we could meet your expectations in these aspects. If there are any areas where we can further improve your experience, please feel free to let us know. We appreciate your patronage and hope to welcome you back for another stay in the future.Warm regards,AlexStudio Inn & Suites at Promenade Downey
